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Topic: WPBakery Preloader Stuck

Jordy Elalno

Participant

June 11, 2019 1:23 pm

Hello, I have a problem with my website. Today, I did Restore my Xstore theme backup on the new Domain and everything went good until my WPBakery can’t be open and it’s stuck on WPBakery Preloader, is there any solutions for this problem? thank you
Site URL: hidden
Theme version: 5.3.1
WooCommerce version: 5.2.1

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Olga Barlow

Support staff

June 11, 2019 1:37 pm

Hello,

What version of WPBakery do you use? Are you trying to use backend or frontend editor?

Regards

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Jordy Elalno

Participant

June 16, 2019 6:24 am

Hello sorry for the slow response,

The WPBackery version is 6.0

Content is visible for topic creator and
support staff only.

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Olga Barlow

Support staff

June 17, 2019 7:29 pm

Hello,

Provide us with Dashboard and FTP access to your site and also with the name of page that you are trying to edit. We’ll check why you get that problem.

Regards

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Jordy Elalno

Participant

June 18, 2019 6:07 am

Sure.

Content is visible for topic creator and
support staff only.

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Olga Barlow

Support staff

June 18, 2019 5:43 pm

Hello,

It’s very strange because we don’t see any problems http://prntscr.com/o3hgvr
Keep in mind that you may also use the backend page editor http://prntscr.com/o3hi38 if you face any problems with frontend editing or if any element does not support frontend editing.

Regards

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Jordy Elalno

Participant

June 19, 2019 5:27 am

Hello,

I just checked the Editor and suddenly It’s working. Thanks for your assistant.

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Rose Tyler

Support staff

June 19, 2019 7:08 am

Hello,

You’re welcome!
Have a nice day.

Regards

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Jordy Elalno

Participant

June 23, 2019 9:47 am

Hello Rose,

I got the same problem again, I can’t access the WPBakery editor, on the Frontend and Backend, is there any fixed solutions for this?

Is there any possibility the Problem coming from my SSL Certificate that already Expired? or might be the Website that installed on the Network Admin?

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Rose Tyler

Support staff

June 23, 2019 12:11 pm

Hello,

I can’t say bit sure why you face the problem, unfortunately, because I do not see it – http://prntscr.com/o5jie6 http://prntscr.com/o5jigl
Please try to edit pages one more time. On which page the problem persists? What browser do you use?

Regards

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