WPBakery Preloader Stuck

• 

  Jordy Elalno

  |

  Participant

  | June 11, 2019 at 1:23 pm

  Hello, I have a problem with my website. Today, I did Restore my Xstore theme backup on the new Domain and everything went good until my WPBakery can’t be open and it’s stuck on WPBakery Preloader, is there any solutions for this problem? thank you

  Site URL: hidden

  Theme version: 5.3.1

  WooCommerce version: 5.2.1

  #215378 copied to clipboard
  

  Olga Barlow

  |

  Support staff

  | June 11, 2019 at 1:37 pm

  Hello,

  What version of WPBakery do you use? Are you trying to use backend or frontend editor?

  Regards

  #215381 copied to clipboard
  

  Jordy Elalno

  |

  Participant

  | June 16, 2019 at 6:24 am

  Hello sorry for the slow response,

  The WPBackery version is 6.0

  

  Content is visible for topic creator and
  support staff only.

  #215693 copied to clipboard
  

  Olga Barlow

  |

  Support staff

  | June 17, 2019 at 7:29 pm

  Hello,

  Provide us with Dashboard and FTP access to your site and also with the name of page that you are trying to edit. We’ll check why you get that problem.

  Regards

  #215726 copied to clipboard
  

  Jordy Elalno

  |

  Participant

  | June 18, 2019 at 6:07 am

  Sure.

  

  Content is visible for topic creator and
  support staff only.

  #215749 copied to clipboard
  

  Olga Barlow

  |

  Support staff

  | June 18, 2019 at 5:43 pm

  Hello,

  It’s very strange because we don’t see any problems http://prntscr.com/o3hgvr
  Keep in mind that you may also use the backend page editor http://prntscr.com/o3hi38 if you face any problems with frontend editing or if any element does not support frontend editing.

  Regards

  #215793 copied to clipboard
  

  Jordy Elalno

  |

  Participant

  | June 19, 2019 at 5:27 am

  Hello,

  I just checked the Editor and suddenly It’s working. Thanks for your assistant.

  #215803 copied to clipboard
  

  Rose Tyler

  |

  Support staff

  | June 19, 2019 at 7:08 am

  Hello,

  You’re welcome!
  Have a nice day.

  Regards

  #215806 copied to clipboard
  

  Jordy Elalno

  |

  Participant

  | June 23, 2019 at 9:47 am

  Hello Rose,

  I got the same problem again, I can’t access the WPBakery editor, on the Frontend and Backend, is there any fixed solutions for this?

  Is there any possibility the Problem coming from my SSL Certificate that already Expired? or might be the Website that installed on the Network Admin?

  #216039 copied to clipboard
  

  Rose Tyler

  |

  Support staff

  | June 23, 2019 at 12:11 pm

  Hello,

  I can’t say bit sure why you face the problem, unfortunately, because I do not see it – http://prntscr.com/o5jie6 http://prntscr.com/o5jigl
  Please try to edit pages one more time. On which page the problem persists? What browser do you use?

  Regards

  #216047 copied to clipboard
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