Hello,
You have the DB errors in the error logs http://prntscr.com/o3bkos
Contact your hosting provider or server admin to fix these errors because they could be the reason of your problem.
Regards
Hello,
You have the DB errors in the error logs http://prntscr.com/o3bkos
Contact your hosting provider or server admin to fix these errors because they could be the reason of your problem.
Regards
Hello,
Glad to hear that. You are welcome!
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Hello,
You can do this using translation files of the WooCommerce plugin and our theme and just instead of the real translation use “Delivery”. We recommend Loco Translate plugin for these purposes https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ .
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Hello,
I don’t know, I’m not your site administrator. I’m just theme support staff and I’m sure that anybody of our support did not add that code and our theme also does not include that.
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Hello,
Check now.
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Hello,
Check the widgets and code in the custom HTML widgets in the Prefooter, Footer, Copyrights areas http://prntscr.com/o3a864
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Hello,
1) We need temporary Dashboard access to your site to help with this.
2) We don’t see the mentioned problem with the site speed https://tools.pingdom.com/#5ada732aec400000 I suppose you have sorted out.
Regards
Hello,
Could you, please, provide me a mockup of the menu that you want to implement? Because I’m not sure that clearly understand the structure you described.
If you just want to create the shop menu item with the drop-down menu that will include a number of the product categories then use product categories and just add them as subitems for the shop page http://prntscr.com/o39vi7
If you want to create some kind of the mega menu then check the documentation https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/ and provide mockup and we’ll guide you.
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Hello,
Post category page displays the category description by default. So, you can just use the post category description page.
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Hello,
This is the way how WooCommerce displays guest Thank you page. Our theme does not affect it, you can enable the default WooCommerce theme – Storefront – and check.
So, if you want to change something contact WooCommerce support to clarify the situation.
Regards
Hello,
Provide us with the Dashboard, FTP access to your site and we’ll help you with theme update because you are using the too old version and may face problem if try to update by yourself.
Do the backup of the files and DB before reply back with access.
Regards
Hello,
Provide us with the Dashboard, FTP access to your site and we’ll help you with theme update because you are using the too old version and may face problem if try to update by yourself.
Do the backup of the files and DB before reply back with access.
Regards
Hello,
Replace the previous code by the following if you want to hide the only menu for both headers
.header .menu-wrapper, .navbar #st-trigger-effects, .fixed-header .navbar-collapse {
display: none !important;
}
or the following one if you want to hide menu for the default header and completely hide the fixed header not just menu only
.header .menu-wrapper, .navbar #st-trigger-effects, .fixed-header-area {
display: none !important;
}
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Hello,
You are welcome!
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Hello,
Provide temporary Dashboard access to your site to check why it does not work for you and also tell me what font do you want to use?
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Hello,
It’s possible only by additional customization. You may submit customization request here to get help with this.
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Hello,
Provide screenshot for better understanding. The previous one does not work.
Anyway, our template does not include any Google Ads, if you see it on your site then probably it was implemented by one of the third-party plugins that you use or additional customization or your site was hacked.
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Hello,
These notices are default WooCommerce notices and our theme does not include any special options for them. Contact WooCommerce support if you need help with the default WooCommerce features.
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Hello,
Unfortunately, there is no such option by default. Copy portfolio.php file to child theme and add the following code
<div class="portfolio-category-description"><?php echo do_shortcode( category_description() ); ?></div>
as mentioned here http://prntscr.com/o31mk1
Then you can add the necessary content to the portfolio category description, for example http://prntscr.com/o31n19 and it will be displayed on the category page before the portfolio items.
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Hello,
Our theme does not have any options for the shipping. Settings you are talking about are WooCommerce plugin settings, so contact WooCommerce plugin support to get help with this. We are theme support and are able to help you only with issues related strictly to theme options.
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Hello,
Use one of the following plugins to create a multilanguage site and follow the plugin instructions:
– WPML
– qTranslate
– Polylang
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Hello,
Sorry, your message is unclear for me. Is it a test topic?
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Hello,
Provide us with Dashboard and FTP access to your site and also with the name of page that you are trying to edit. We’ll check why you get that problem.
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Hello,
Download the IMport files archive https://www.8theme.com/downloads
Extract and find the wedding folder inside. Use dummy.xml to import it using default WP import (Tools > Import > WordPress).
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Hello,
Provide us with Dashboard and FTP access to your site.
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Hello,
WooCommerce > Settings > Account & Privacy.
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Hello,
Edit the page and disable Lazy loading for the products element http://prntscr.com/o31c7k
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Hello,
Firstly create WishList page if it’s not created yet using following shortcode [yith_wcwl_wishlist]
After that go to YITH > Wishlist and choose the newly created page as the wishlist page.
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Hello,
Go to Theme Options > Shop elements > Quick view > Product images > choose single. If it does not help then provide temporary Dashboard access to your site.
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Hello,
This notice is related to bundled plugin Subscriptio and plugin author has not released the update to fix the notice. Tell me if you plan to use subscriptions on your site? Then we’ll contact plugin author again with request to fix the notice but if you don’t plan to use subscriptions then just disable Subscriptio plugin and notice will disappear.
Regards