Forum Replies Created

Viewing 30 posts - 21,481 through 21,510 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 12:00

    Hello,

    Are you talking about styles http://prntscr.com/o3c19u ?
    Add the following code to child theme style.css to fix the problem and don’t forget to clear cache after that to apply changes

    .progress-button.state-success {
      border-color: #fff !important;
      background-color: #fff!important;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 11:52

    Hello,

    1) IMPORTANT: Don’t post ANY private information out of the Private content area http://prntscr.com/o3bwp2 If you post the private info in the main answer it’s available for all the users.

    2) FTP access is incorrect. Check the login, pass and provide the correct one.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 11:38

    Hello,

    Check the FTP access and provide correct one because we get the error while trying to connect to FTP
    Response: 530 Login incorrect.
    Error: Critical error: Could not connect to server

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 11:31

    Hello,

    Go to Theme Options > Footer > Footer styling > change the footer padding according to your needs http://prntscr.com/o3bmjy

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 11:29

    Hello,

    You have the DB errors in the error logs http://prntscr.com/o3bkos
    Contact your hosting provider or server admin to fix these errors because they could be the reason of your problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 11:29

    Hello,

    You have the DB errors in the error logs http://prntscr.com/o3bkos
    Contact your hosting provider or server admin to fix these errors because they could be the reason of your problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 11:17

    Hello,

    Glad to hear that. You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 11:17

    Hello,

    You can do this using translation files of the WooCommerce plugin and our theme and just instead of the real translation use “Delivery”. We recommend Loco Translate plugin for these purposes https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ .

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 11:12

    Hello,

    I don’t know, I’m not your site administrator. I’m just theme support staff and I’m sure that anybody of our support did not add that code and our theme also does not include that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 10:48

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 10:02

    Hello,

    Check the widgets and code in the custom HTML widgets in the Prefooter, Footer, Copyrights areas http://prntscr.com/o3a864

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 09:58

    Hello,

    1) We need temporary Dashboard access to your site to help with this.

    2) We don’t see the mentioned problem with the site speed https://tools.pingdom.com/#5ada732aec400000 I suppose you have sorted out.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 09:49

    Hello,

    Could you, please, provide me a mockup of the menu that you want to implement? Because I’m not sure that clearly understand the structure you described.

    If you just want to create the shop menu item with the drop-down menu that will include a number of the product categories then use product categories and just add them as subitems for the shop page http://prntscr.com/o39vi7

    If you want to create some kind of the mega menu then check the documentation https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/ and provide mockup and we’ll guide you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 09:30

    Hello,

    Post category page displays the category description by default. So, you can just use the post category description page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 09:27

    Hello,

    This is the way how WooCommerce displays guest Thank you page. Our theme does not affect it, you can enable the default WooCommerce theme – Storefront – and check.
    So, if you want to change something contact WooCommerce support to clarify the situation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2019 at 20:03

    Hello,

    Provide us with the Dashboard, FTP access to your site and we’ll help you with theme update because you are using the too old version and may face problem if try to update by yourself.

    Do the backup of the files and DB before reply back with access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2019 at 20:03

    Hello,

    Provide us with the Dashboard, FTP access to your site and we’ll help you with theme update because you are using the too old version and may face problem if try to update by yourself.

    Do the backup of the files and DB before reply back with access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2019 at 20:00

    Hello,

    Replace the previous code by the following if you want to hide the only menu for both headers

    .header .menu-wrapper, .navbar #st-trigger-effects, .fixed-header .navbar-collapse {
         display: none !important;
    }

    or the following one if you want to hide menu for the default header and completely hide the fixed header not just menu only

    .header .menu-wrapper, .navbar #st-trigger-effects, .fixed-header-area {
        display: none !important;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2019 at 19:55

    Hello,

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2019 at 19:54

    Hello,

    Provide temporary Dashboard access to your site to check why it does not work for you and also tell me what font do you want to use?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2019 at 19:53

    Hello,

    It’s possible only by additional customization. You may submit customization request here to get help with this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2019 at 19:51

    Hello,

    Provide screenshot for better understanding. The previous one does not work.
    Anyway, our template does not include any Google Ads, if you see it on your site then probably it was implemented by one of the third-party plugins that you use or additional customization or your site was hacked.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2019 at 19:48

    Hello,

    These notices are default WooCommerce notices and our theme does not include any special options for them. Contact WooCommerce support if you need help with the default WooCommerce features.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2019 at 19:46

    Hello,

    Unfortunately, there is no such option by default. Copy portfolio.php file to child theme and add the following code
    <div class="portfolio-category-description"><?php echo do_shortcode( category_description() ); ?></div>

    as mentioned here http://prntscr.com/o31mk1
    Then you can add the necessary content to the portfolio category description, for example http://prntscr.com/o31n19 and it will be displayed on the category page before the portfolio items.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2019 at 19:34

    Hello,

    Our theme does not have any options for the shipping. Settings you are talking about are WooCommerce plugin settings, so contact WooCommerce plugin support to get help with this. We are theme support and are able to help you only with issues related strictly to theme options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2019 at 19:32

    Hello,

    Use one of the following plugins to create a multilanguage site and follow the plugin instructions:

    WPML
    – qTranslate
    – Polylang

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2019 at 19:31

    Hello,

    Sorry, your message is unclear for me. Is it a test topic?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2019 at 19:29

    Hello,

    Provide us with Dashboard and FTP access to your site and also with the name of page that you are trying to edit. We’ll check why you get that problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2019 at 19:26

    Hello,

    Download the IMport files archive https://www.8theme.com/downloads
    Extract and find the wedding folder inside. Use dummy.xml to import it using default WP import (Tools > Import > WordPress).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2019 at 19:24

    Hello,

    Provide us with Dashboard and FTP access to your site.

    Regards

  • 1 2 3 716 717 718 1,012 1,013 1,014
    Viewing 21,510 results - 21,481 through 21,510 (of 30,391 total)
Viewing 30 posts - 21,481 through 21,510 (of 30,391 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.