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Installation Process - by may1214 - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 4 years, 10 months ago ago by Olga Barlow

may1214

Participant

June 7, 2019 at 12:17

inintially after installing the package, i would get a message saying “could not create directory” and then i went ahead to upload the files directly in the wp-content/themes directory. i got to the setup wizard and everything was going fine until the plugins stage, all plugins failed to install with the same error message “could not create directory”.. Please help

Please, contact administrator
for this information.

#215196 Copied Theme version: v.5.3.1

7 Answers

may1214

Participant

June 7, 2019 at 12:26

use this

Please contact administrator
for this information.

#215198 Copied

Rose Tyler

Support staff

June 7, 2019 at 12:29

Hello,

Looks like this is a permissions problem, that doesn’t relate to our theme.
Contact with your hosting provider to sort out.

Regards

#215199 Copied

may1214

Participant

June 17, 2019 at 17:12

hello so everytime i make a change to my xstore theme it keeps saying “ajax error”, please how do i fix that.. i’ll appreciate a response

#215714 Copied

Olga Barlow

Support staff

June 17, 2019 at 19:01

Hello,

Do you get this message on the frontend or backend?
Provide correct Dashboard and FTP access to your site in Private Content area to check the problem in more details.

Regards

#215717 Copied

may1214

Participant

June 18, 2019 at 00:23

i get the message at the frontend when making customization changes.. nothing ever publishes after customizing.

Please contact administrator
for this information.

#215742 Copied

Olga Barlow

Support staff

June 18, 2019 at 11:29

Hello,

You have the DB errors in the error logs http://prntscr.com/o3bkos
Contact your hosting provider or server admin to fix these errors because they could be the reason of your problem.

Regards

#215766 Copied

Olga Barlow

Support staff

June 18, 2019 at 11:29

Hello,

You have the DB errors in the error logs http://prntscr.com/o3bkos
Contact your hosting provider or server admin to fix these errors because they could be the reason of your problem.

Regards

#215767 Copied
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