Forum Replies Created

Viewing 30 posts - 21,121 through 21,150 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2019 at 09:18

    Hello,

    Unfortunately, WooCommerce applies variation image only if all the variations are chosen and this is not related to swatches. You can enable the default WooCommerce theme Storefront and check. There is no other option for this in our theme because we use the default WooCommerce functions for variation image.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2019 at 09:15

    Hello,

    I don’ understand you. I have explained to you that you should check the widget areas because you already asked about it before. But you still don’t want to do this and ask us again and again. I repeat: you have the third-party code of the google adds in the widget areas https://gyazo.com/ee46f17221e52d601e2f202913123f21 + you have installed Head, Footer and Post Injections plugin and added google adds code there http://prntscr.com/oitffh Maybe you have any other sources of that adds, I’m not your content manager, I don’t know this information. Check the site content and plugins that you use.

    Why do you contact our support if these questions are not related to our theme but to your third-party plugins and WP content? Sorry but we are not the freelance developers, we are theme support and can help you with issues related strictly to our theme options and theme files. If you have questions that are not related to our theme hire site administrator for these purposes. Hope for your understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2019 at 08:55

    Hello,

    Empty cart content comes from Theme Options > Shop > Empty cart http://prntscr.com/oit7os

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 20:23

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 19:54

    Hello,

    Provide us with temporary WP Dashboard and FTP access to your site. We’ll check what could be the reason of your problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 19:39

    Hello,

    We have checked your purchase and updated theme to the latest official version because the old one was corrupted and out of date. So, just check the translation. Don’t remove the pot file, this is the file that helps you to sync translation after next theme update https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

    Thank you for your permission. If you have any suggestions about theme options tell us. Maybe we’ll be able to implement them in future updates if they are really useful.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 19:34

    Hello,

    In wp-content/themes/royal-child/style.css if you use child theme. If not then use Theme Options > Custom CSS area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 19:31

    Hello,

    1) Provide link to page with the problem
    2) Provide access to the WP Dashboard with admin permission.
    We’ll check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 19:30

    Hello,

    Thank you. I have passed your problem to our developers. I’ll inform you once they fix the problem. Don’t change access before this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 18:52

    Hello,

    Add the following code to child theme style.css

    @media only screen and (max-width: 480px){
    	.banner .banner-content p {
    	    display: block;
    	}
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 18:43

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 18:30

    Hello,

    Nope, unfortunately, we did not study such plugins. Check the WordPress, WooCommerce forums, maybe you’ll find something useful for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 18:28

    Hello,

    You can find etheme_back_to_page function in xstore/framework/template-elements.php. Don’t copy the whole file, just function that you want to change.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 18:23

    Hello,

    Use translation files to change theme texts https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 18:22

    Hello,

    Unfortunately, our standard support does not include site optimization services. So, follow the tips described here https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
    If you need help with site optimization you can submit the request to the WPKraken team.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 18:09

    Hello,

    Go to Theme Options > Breadcrumbs and change the breadcrumbs style and reduce the paddings to what you need http://prntscr.com/oijz2l

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 18:07

    Hello,

    Yes, delay works not for “scroll to bottom of the page”. I have passed your request to our developers and maybe they will implement it in one of the next updates if it’s possible. Follow our updates.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 18:04

    Hello,

    Did you read our previous answer on the second page http://prntscr.com/oijwky Seems you missed that. Please, follow the instructions and let me know if you still have the problems with footer.

    regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 17:59

    Hello,

    Probably you missed checkbox for this topic http://prntscr.com/oijtg1
    We have checked. Let me know if you still have problems with this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 17:50

    Hello,

    1) Go to Theme Options > Header > Top bar > make sure that top bar and top panel are enabled and that you use a dark color scheme if the top bar bg is the default (white).
    2) Are you sure that you want to show the switcher in the top panel area https://gyazo.com/4cc9ec8e568d8c0897abe396780a1df5 ? Or maybe you meant left/right top bar widget area? Then go to Appearance > Widgets > make sure that you added the widget to correct area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 17:42

    Hello,

    1) Don’t share your personal information! Use the private content area https://prnt.sc/oijij9 . In other cases, everyone on the forum will have access to your Dashboard!

    2) You have disabled the ~Breadcrumbs (page heading) area http://prntscr.com/oijjps that’s why you don’t see it. If you enable breadcrumbs you’ll get it http://prntscr.com/oijmj9

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 17:32

    Hello,

    Add the following code to child theme style.css to show 2 products per row for the mobile devices on the shop page

    @media only screen and (max-width: 480px){
        .product {
            width: 50% !important;
        }
    }

    To show the 2 products per row for the slider on the home page edit Products WPBakery element and change Number of items on phones http://prntscr.com/oijhh0

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 16:50

    Hello,

    Provide us with WP Dashabord access to check the settings and also provide link to product category where you added that image.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 16:48

    Hello,

    Do you want to add the “menu” title before the hamburger icon? Add the following code to child theme style.css to get it

    @media only screen and (max-width: 992px){
        .navbar-toggle {
            font-size: 28px;
        }
        .sr-only {
            width: auto;
            height: auto;
            font-size: 10px;
            position: relative;
            text-transform: uppercase;
        }
    
        .et-header-full-width .navbar-toggle {
            display: flex;
            flex-direction: column;
            justify-content: center;
            align-items: center;
        }
    }

    There is no way to show the menu items as mentioned at the screenshot http://prntscr.com/oiiveh with minor customization. It requires a number of style changes. If you need the additional customization then submit request form here https://wpkraken.io/?ref=8theme

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 15:28

    Hello,

    To change the number of products on the shop page go to Appearance > Customize > WooCommerce > Product catalog > the number of products per row.
    To change the number of products on the home page if you use the grid type in the 8theem Products element use the columns field http://prntscr.com/oihll1
    Use the number of products fields if you use slider type http://prntscr.com/oihmcz

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 15:21

    P.S. Your site looks very nice! Would you mind if we add it to showcase of live sites http://prntscr.com/oh6qn0 ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 15:19

    Hello,

    1) You used the nulled theme https://prnt.sc/oihabi
    2) The translation file name was incorrect http://prntscr.com/oihfz5
    3) Translation file was not synchronized with the pot file because the pot file was missing in your nulled theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 14:57

    Hello,

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 14:57

    Hello,

    Problem with widgets (messed widgets) appears as a rule if the user switches theme during the update. Did you switch theme before update it?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 14:55

    Hello,

    XStore theme comes bundled with Quform plugin (from version 5.4.1 of XStore theme) and you can download plugin here https://www.8theme.com/downloads . Check the plugin it allows to implement the multistep form http://prntscr.com/oih1j6 Is it what you need?

    Regards

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Viewing 30 posts - 21,121 through 21,150 (of 30,391 total)
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