We cannot log in to your account to proceed. Waiting for unlocking from you.
Regards
Olga Barlow
Participant
October 10, 2019 at 13:13
Hello,
Where are you searching for it? That option has the following values http://prntscr.com/phf3ph
Not sure that fully understand what you are trying to implement. Provide screenshots and maybe Dashboard access for better understanding.
We use a large screen, so it looks in the following way http://prntscr.com/phe3na
But if you want to get the image bg below the site container even for the small devices then add the following code to child theme style.css
How did you install import files if this is not the plugin, this is archive with folders inside that includes XML files, slider.zip, options.dat to import every additional version manually https://www.8theme.com/documentation/xstore/theme-installation/demo-content/ if one-click installation (Theme Options > Import demos) does not work for somebody?
Theme Options > Header builder > Menu > edit the box model paddings for the menu items.
Regards
Olga Barlow
Participant
October 10, 2019 at 10:24
Hello,
Themes translation files should be in /wp-content/languages/themes/ folder, plugin translation files – in /wp-content/languages/plugins/ folder.
There is translation of WooCommerce http://prntscr.com/phccg8 What do you plan to translate again? Sorry, I’m not sure that fully understand the last message.
Regards
Olga Barlow
Participant
October 10, 2019 at 10:04
Hello,
Clean the CDN cache and check the products and zoom issues after that.
Regards
Olga Barlow
Participant
October 9, 2019 at 18:59
Hello,
Are you talking about WooCommerce default tracking shortcode https://docs.woocommerce.com/document/woocommerce-shortcodes/ ?
Go to Appearance > Themes > install and activate Storefront default WooCommerce theme and check if it works fine. Let me know about the results.
Regards
Olga Barlow
Participant
October 9, 2019 at 18:46
Sorry, seems Ajax still finds the results but enter – no. Provide FTP because we need to check and play with theme files code. In case we face fatal error we won’t be able to finish without FTP.
Regards
Olga Barlow
Participant
October 9, 2019 at 18:32
Hello,
We have updated theme and core plugin. Then I have renamed the header.php file in the child theme and built header using header builder. There you’ll be able to find search settings http://prntscr.com/ph286e Results Sorting field supports drag and drop option to sort what results you want to show first. Check and let me know your opinion.
Edit your page > edit the Product element that you have in the New products tab and check the element settings. You should have products type > all, sort by date and choose the ask/desc order. To show bestsellers edit the next tab content and product elements and choose the bestselling in the product type http://prntscr.com/ph1qjs
Regards
Olga Barlow
Participant
October 9, 2019 at 17:51
Hello,
Yes, it’s compatible.
Regards
Olga Barlow
Participant
October 9, 2019 at 17:38
Hello,
Check the server error logs. Maybe you have any errors there that could explain the problem with the revolution slider. It seems page just stacks and crashes. Why do you need slider there? You have the only 1 image with text. I have created row with parallax instead of that 1 slide and it will speed up your page http://prntscr.com/ph1jji than if you use slider.
Regards
Olga Barlow
Participant
October 9, 2019 at 16:24
Hello,
Go to Dashboard > Updates > update it again. The message should disappear after that,we fixed this issue.
Our developers visited your site to fix the problem but don’t see it anymore. Could you provide link to product where we’ll be able to check the issue?
Regards
Olga Barlow
Participant
October 9, 2019 at 12:45
Hello,
Email notification is the default option of the WooCommerce plugin and we (theme developers) do not have any dealings with this. You may look for additional plugins that include advanced options for the email notification. Our theme does not include any extra options for this than WooCommerce has.
If you upload the featured image with size 650×650 then use 650×650 image for the variations. If you upload featured image 650×500 then use 650×500 image for the variations, that’s all. And there won’t be any problem of scalled images https://gyazo.com/224e6e7d6217c324fa24c584d2f12143
We are glad to hear that you sorted out. Is there anything else I can help you with?
Regards
Olga Barlow
Participant
October 8, 2019 at 18:21
Hello,
We are working on new theme update to improve it. It should be available tomorrow. But keep in mind that new options will be available only if you use the header builder. So, wait for tomorrow and provide FTP access to update the theme for you.
Regards
Olga Barlow
Participant
October 8, 2019 at 18:18
Hello,
Yes, we worked a lot to create header builder. I would recommend you to create header using this option because the default header will be removed after the next 3 months.
Regards
Olga Barlow
Participant
October 8, 2019 at 18:07
Hello,
1) Fixed.
2) Why do you use the checkout shortcode on the cart page http://prntscr.com/pgk6be ? Cart shortcode should be on that page to display cart content.
Regards
Olga Barlow
Participant
October 8, 2019 at 16:59
Hello,
It displays the results but you need a wait a lot, sometimes up to 11s http://prntscr.com/pgj8jz
Contact your hosting provider to reduce the server and DB response time, we can do nothing with this.
Border option works ok, don’t see problem with it. Maybe you did not choose the type of border or did not set the width.
