Check now. We have created header using header builder.
Regards
Olga Barlow
Participant
October 8, 2019 at 15:48
Hello,
Theme CSS can’t be removed! It includes styles for the different WPBakery elements, for different types of product, header, blog layouts and there is no way to remove the part of styles at this moment.
1) Connect your hosting provider to fix the problem with your SSL certificate http://prntscr.com/pghuv4 because we can’t test your site speed using GTMetrix or optimize images directly from your site http://prntscr.com/pghw4k
2) Reduce the page size http://prntscr.com/pgho9w using optimized images https://gyazo.com/c07ba78a03686377a89f5d2f7ca32eb5 Why do you use such a huge image for such a small block http://prntscr.com/pgi42k ? The optimized image takes much less.
3) Check the list of enabled third-party plugins and remove plugins that you don’t use.
4) If you need advanced help with site optimization contact WPKraken team because our support does not include personal optimization service.
Social icons WPBakery element does not have option to change the color for the every single icon, only for all of them http://prntscr.com/pgengh
If you want to change the colors for the every icon use custom HTML to add the icons with colors http://prntscr.com/pgeqzv
Regards
Olga Barlow
Participant
October 8, 2019 at 11:34
Hello,
I have re-added images using optimized jpg versions (20KB) instead of the png versions (100KB), cleared cache and everything works fine. Seems problem was related just to cache.
Why do you use png images if bg is not transparent? Png format increases the size for the colorful images and large images -> large page -> slow site.
Regards
Olga Barlow
Participant
October 8, 2019 at 11:23
Hello,
Yes, we are working on new tutorials.
Regards
Olga Barlow
Participant
October 8, 2019 at 07:25
Hello,
Read my previous message! if your server still has limits and does not allow outgoing connections or our server IP is not available from your server then you won’t be able to activate theme and we can do nothing. This issue should be fixed from the hosting provider side!
Regards
Olga Barlow
Participant
October 8, 2019 at 07:16
Hello,
We made test order and did not face any issues. Could you explain in more details please? Maybe provide screenshot for better understanding.
Regards
Olga Barlow
Participant
October 7, 2019 at 19:05
Hello,
Nope, unfortunately, there is no option to disable the image there. But you can upload a white image for the subcategory by editing the subcategory http://prntscr.com/pg3i50 and manage the design of the categories/subcategories via Theme Options > WooCommerce > Shop elements > Categories > Categories Style (Classic for example to get title below the image) & Text Vertical Align to change the vertical position of the categories title.
Regards
Olga Barlow
Participant
October 7, 2019 at 17:52
Hello,
Newsletter popup uses the browser cookies to remember the close action and hide popup for the next visiting. If you clear the cookies or set the browser option to off for the “save cookies” then you will get the newsletter popup every time you visit the page.
Regards
Olga Barlow
Participant
October 7, 2019 at 17:49
Hello,
Provide us with Dashboard access to your site to check the code of the newsletter form that you used and help you.
Regards
Olga Barlow
Participant
October 7, 2019 at 17:46
Hello,
Works. We have sent your issue to our developers and we’ll inform you once they fix the problem. Do not change passwords before my next reply.
Regards
Olga Barlow
Participant
October 7, 2019 at 17:37
Hello,
What problem with the WooCommerce do you have when Redux plugin is enabled? Don’t see problem with your products http://revistacondorito.cl/tienda/
Regards
Olga Barlow
Participant
October 7, 2019 at 17:32
Hello,
Because plugin required for theme options is deactivated http://prntscr.com/pg299g Activate Redux plugin if you want to have access to Theme Options.
Make the other category as “default” http://prntscr.com/pg264w and then you’ll be able to remove the Outros category. If this category is empty you can also choose to hide empty categories in the widget settings http://prntscr.com/pg26yg
Regards
Olga Barlow
Participant
October 7, 2019 at 17:24
Hello,
Go to Theme Options > Header > Mobile header > upload logo with a smaller size. If you use the header builder instead of the default header then you can just limit block width instead of uploading smaller image http://prntscr.com/pg25d6
Regards
Olga Barlow
Participant
October 7, 2019 at 17:18
Hello,
Could you explain in more detail? Are you talking about subcategories on the shop page or about categories WPBackery element? Provide screenshot of the problem and link to the page where we’ll be able to check it. Also, would be great if you could provide Dashboard access to your site.
Regards
Olga Barlow
Participant
October 7, 2019 at 17:16
Hello,
Have you cleared the plugin and CDN cache after theme and plugin update? Provide us with Dashboard access to your site to check the settings and find the reason of the problem.
Regards
Olga Barlow
Participant
October 7, 2019 at 17:13
Hello,
You are welcome.
Regards
Olga Barlow
Participant
October 7, 2019 at 17:13
Hello,
If you want to have advanced management of the slide layers for the different devices then I would recommend you to install and use Revolution slider (Appearance > Install plugins). Default Slider WPBakery has limited options but Revolution slider includes a powerful system to edit positions, styles etc https://www.themepunch.com/slider-revolution/responsive-setup/
Regards
Olga Barlow
Participant
October 7, 2019 at 17:07
Hello,
Create your header using the new feature of our theme – header builder (Theme Options > Header builder) and you’ll be able to edit placeholder text http://prntscr.com/pg1x8w
Regards
Olga Barlow
Participant
October 7, 2019 at 17:03
Hello,
We are working on improvements for theme options, so we migrated from Redux framework to Kirki and to find theme options go to Dashboard > XStore > Theme Options > Header > Menu https://gyazo.com/95297689f4dafbbda19e6314e990aed5
Regards
Olga Barlow
Participant
October 7, 2019 at 16:59
Hello,
If you update theme you need to update XStore plugin to the appropriate version. Always check the changelog before theme/plugin update https://xstore.8theme.com/update-history/
Don’t update only theme or only plugin if you found in the changelog that both updates were released.
Regards
Olga Barlow
Participant
October 7, 2019 at 16:55
Hello,
You are welcome.
Regards
Olga Barlow
Participant
October 7, 2019 at 16:54
Hello,
Provide us with temporary Dashboard and FTP access to your site, please.
Regards
Olga Barlow
Participant
October 7, 2019 at 16:53
Hello,
1) This is a known bug and we’ll fix it in next theme update (on Tuesday). Sorry for the inconvenience.
2) Go to Loco Translate > Plugins > XStore Core plugin > add translation to your language for the XStore core plugin, find Add to cart, Select options texts and translate them. Before starting the translation don’t forget to click Sync button.
Don’t update XStore core plugin without theme update! Always check the required theme version for the XStore core version http://prntscr.com/pfwyqdhttps://xstore.8theme.com/update-history/
Now you need either downgrade the core plugin version to one that is compatible with your theme version or update theme to latest version 6.1.2. What do you prefer?
If you want we can help you with theme update (it’s free service).
