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Confirmations - by Rodrigo - on WordPress WooCommerce support

This topic has 7 replies, 3 voices, and was last updated 4 years, 7 months ago ago by Rose Tyler

  • Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    July 12, 2019 at 13:14

    Our customer says that our platform don’t send email confimation in sales…Could we to do to fix it? http://www.longfield.es
    TKS

    #217027 Copied Theme version: 5.0.1
    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2019 at 14:04

    Hello,

    Temporarily activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with the official theme too.
    Please read this article – https://docs.woocommerce.com/document/email-faq/

    Regards

    #217031 Copied
    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    October 8, 2019 at 13:43

    Hello again Rose:
    I decided send email notification manually…but sometimes customers tell me they don’t get the mail…could to be a solution?

    #222794 Copied
    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    October 9, 2019 at 08:07

    I’m following your instructions..I’ll see

    #222848 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 9, 2019 at 12:45

    Hello,

    Email notification is the default option of the WooCommerce plugin and we (theme developers) do not have any dealings with this. You may look for additional plugins that include advanced options for the email notification. Our theme does not include any extra options for this than WooCommerce has.

    Regards

    #222868 Copied
    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    October 9, 2019 at 15:45

    Many thanks!!! 😉

    #222885 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2019 at 16:03

    You’re welcome!

    Regards

    #222887 Copied
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