• 

  Rodrigo

  Participant

  July 12, 2019 1:14 pm

  Our customer says that our platform don’t send email confimation in sales…Could we to do to fix it? http://www.longfield.es
  TKS

  Theme version: 5.0.1

  #217027 copied to clipboard

  Like
  

  Rose Tyler

  Support staff

  July 12, 2019 2:04 pm

  Hello,

  Temporarily activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with the official theme too.
  Please read this article – https://docs.woocommerce.com/document/email-faq/

  Regards

  #217031 copied to clipboard

  Like
  

  Rodrigo

  Participant

  October 8, 2019 1:43 pm

  Hello again Rose:
  I decided send email notification manually…but sometimes customers tell me they don’t get the mail…could to be a solution?

  #222794 copied to clipboard

  Like
  

  Rodrigo

  Participant

  October 9, 2019 8:07 am

  I’m following your instructions..I’ll see

  #222848 copied to clipboard

  Like
  

  Olga Barlow

  Support staff

  October 9, 2019 12:45 pm

  Hello,

  Email notification is the default option of the WooCommerce plugin and we (theme developers) do not have any dealings with this. You may look for additional plugins that include advanced options for the email notification. Our theme does not include any extra options for this than WooCommerce has.

  Regards

  #222868 copied to clipboard

  Like
  

  Rodrigo

  Participant

  October 9, 2019 3:45 pm

  Many thanks!!! 😉

  #222885 copied to clipboard

  Like
  

  Rose Tyler

  Support staff

  October 9, 2019 4:03 pm

  You’re welcome!

  Regards

  #222887 copied to clipboard

  Like
Viewing 7 results
1 through 7 (of 7 total)