It’s not related to our theme. Check and solve the www redirect on your site because link in menu does not have www but your site does http://prntscr.com/pjp96q
Regards
Olga Barlow
Participant
October 15, 2019 at 18:50
Hello,
You are using the second design type of the off-canvas block that uses Ajax requests to show the content http://prntscr.com/pjgkdi The speed of the request-answer depends on your server. So, either edit the mobile menu and choose the side menu design (1-st or 3-d) for the off-canvas content https://prnt.sc/pjggut instead of the second one (1-st and 3-d types do not use Ajax to display menu) or contact your hosting provider to speed up the server response time.
You may try the Duplicator plugin. To make scheduled backups contact your hosting provider. The timeframe depends on the content you have there: if this is a live store with many of the orders per day we would recommend you to make a backup every day at least. If your site is a portfolio and you update content once in a month then there is no need to backup files and DB earlier than 1 per month.
Wait for the next theme update (6.1.4 should be available tomorrow) We’ll release option to enable different headers for the different pages if you use the header builder.
Regards
Olga Barlow
Participant
October 15, 2019 at 18:10
Hello,
So, is the problem solved? Could I close the topic?
Regards
Olga Barlow
Participant
October 15, 2019 at 18:09
Hello,
Glad to hear that you found a solution. So, do you need any additional assistance from our side?
Regards
Olga Barlow
Participant
October 15, 2019 at 18:07
Hello,
Done.
Regards
Olga Barlow
Participant
October 15, 2019 at 17:48
Hello,
The new update will be available tomorrow.
Regards
Olga Barlow
Participant
October 15, 2019 at 17:42
Hello,
Sorry, but you gave access to wrong directory. There are only 3 themes in the wp-content/themes but 4 in the WP admin https://gyazo.com/56cda2f47d3d94773cf08283eea3bfc1
Please, check and provide us with FTP access to the same WP installation as the Dashboard access.
Regards
Olga Barlow
Participant
October 15, 2019 at 14:57
Hello,
We would recommend you to start using the header builder as it has more features instead of the default pre-created header. That warning is a known issue and we’ll fix it in the next theme update (1-2 days) or we could fix it immediately on your site if you provide Dashabord and FTP access.
Regards
Olga Barlow
Participant
October 15, 2019 at 09:27
Hello,
Go to Settings > General > Membership > make sure that you enabled registration.
Regards
Olga Barlow
Participant
October 11, 2019 at 16:13
You are welcome! 🙂
Regards
Olga Barlow
Participant
October 11, 2019 at 15:50
Hello,
Maybe robot checked your site during the development process and that’s why gave you these errors. It scanned the site again and now everything is ok as I can see, so there is no reason to worry.
Regards
Olga Barlow
Participant
October 11, 2019 at 15:47
Hello,
Access is correct.
Ok. You have 4 warnings:
1) Missing field ‘review’ (optional)
2) Missing field ‘aggregateRating’ (optional)
3) Missing field ‘brand’ (optional)
4) No global identifier provided (e.g. gtin, mpn, isbn) (optional)
You will get this warning if your product has no reviews, brands etc. Ignore unless it does have reviews, do not plan to add brands etc. It’s not an error. All it really means is you can’t get the review star rich result if you have no reviews. It is not an error with your structured data. These warnings are specifically related to getting rich results in Google search and these data are optional as you can see from the warnings. Read this post https://support.google.com/webmasters/thread/7895812?hl=en
Have you added FB keys to Theme Options > FaceBook?
Regards
Olga Barlow
Participant
October 11, 2019 at 15:05
Hello,
Yes, that’s correct. We are not the WooCommerce plugin developers, so I’m not 100% sure but we tried and did not face problem with this. Anyway, do the backup of the files of the WP installation and DB before the WordPress, WooCommerce or theme update, just in case to be sure that you’ll be able to restore necessary files if anything is wrong after update.
Regards
Olga Barlow
Participant
October 11, 2019 at 14:52
Hello,
I would recommend you to check the Revolution slider video tutorials to be able to adjust layers on the different devices (change the position, size et) https://gyazo.com/eff9a30b406b479df1ee27c148e8f958 and also manage the slider size for the different devices, for example, https://prnt.sc/phy1tx
Regards
Olga Barlow
Participant
October 11, 2019 at 13:51
Hello,
“theme name” – means folder name. At this moment we could offer you 2 solutions:
1) Free theme installation from our side of the version you need with manual changing of options.
2) Variant described in the previous message (removing part of the code)
3) Move to phpmyadmin and delete his currently created theme_mods_* which WordPress created then rename his imported setting. If you can not do this we can do it and record video for you then you’ll be able to change it from next time.
Every client is very important for us, so we want to do our best to help you with the next theme installations using our theme.
Regards
Olga Barlow
Participant
October 11, 2019 at 13:42
Hello,
Check description again.
To fix zoom image issue keep lazy loading option for the single product disabled https://gyazo.com/5770d138f09f0439e6e7386bf25c7090 Looks that lazy loading options of that plugin conflicts with the zoom images.
Regards
Olga Barlow
Participant
October 10, 2019 at 22:32
Hello,
Yes, you can use also wp-content/languages/loco/plugins but then don’t duplicate translation files to another folders.
We cannot log in to your account to proceed. Waiting for unlocking from you.
Regards
Olga Barlow
Participant
October 10, 2019 at 13:13
Hello,
Where are you searching for it? That option has the following values http://prntscr.com/phf3ph
Not sure that fully understand what you are trying to implement. Provide screenshots and maybe Dashboard access for better understanding.
