Issue with Home Artmaxy page display - by InspiringMe

This topic has 11 replies, 4 voices, and was last updated 4 years, 8 months ago ago by Rose Tyler

  • Avatar: InspiringMe
    InspiringMe
    Participant
    October 7, 2019 at 00:37

    Hello, I am receiving an error message on the display of my Home Artmaxy page which is the main page I had been using to create my homepage as I love the layout. The message says:

    (see private area >>)

    and on the frontend it displays nothing but the header with the warning below it in a smaller box in the middle of the page. Can you please help with this so I can continue editing my page and make it my homepage? Thanks

    Please, contact administrator
    for this information.
    10 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 7, 2019 at 16:54

    Hello,

    Provide us with temporary Dashboard and FTP access to your site, please.

    Regards

    Avatar: InspiringMe
    InspiringMe
    Participant
    October 7, 2019 at 19:30

    >>

    Please contact administrator
    for this information.
    Avatar: John Holden
    John Holden
    Support staff
    October 8, 2019 at 04:59

    Hi,

    You can send me Admin account, also please contact hosting provider for FTP credentials

    Regards,
    Hung PD

    Avatar: InspiringMe
    InspiringMe
    Participant
    October 8, 2019 at 14:26

    I also have this error message

    Please contact administrator
    for this information.
    Avatar: InspiringMe
    InspiringMe
    Participant
    October 8, 2019 at 14:38

    I have the website info if you go to my website you can log on >

    Please contact administrator
    for this information.
    Avatar: InspiringMe
    InspiringMe
    Participant
    October 8, 2019 at 14:59

    see error message

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2019 at 07:42

    Hello,

    Thanks for the reply.
    Update the theme https://xstore.helpscoutdocs.com/article/63-theme-update + Core plugin https://xstore.helpscoutdocs.com/article/37-plugins-update and check the page then.
    If this doesn’t solve the problem, provide us with FTP access (host, user, password, and port), so we can take a closer look.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 9, 2019 at 10:34

    Hello,

    We found that you disabled the Brands option https://gyazo.com/ea3921938c2dd9bef95e7c0337fa882c but the Brand element was used to create products grid http://prntscr.com/pgui92 It caused the error. Either enable brands or don’t add the Brands element in product grid layout.

    Regards

    Avatar: InspiringMe
    InspiringMe
    Participant
    October 10, 2019 at 14:46

    ok, great! i will be checking it today. Also – do you know the name of or where i can find the original Artmaxy font that was used on the main Artmaxy homepage slider? thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2019 at 14:51

    Amithen font you can find in XStore import files archive > artmaxy folder – https://www.8theme.com/downloads/

    Regards

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