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Portfolio gone!? - by Annet - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 4 years, 6 months ago ago by Olga Barlow

Annet

Participant

October 12, 2019 at 14:06

Hi guys

I can’t find my portfolio in the back-end anymore… Not sure what happened, but also all of my portfolio items are gone. Can you please, please help me?

#223130 Copied Theme version: 5.4

7 Answers

Rose Tyler

Support staff

October 12, 2019 at 14:16

Hello,

Make sure that the “Portfolio Projects” option is activated in Theme Settings.
Provide temporary wp-admin access.

Regards

#223131 Copied

Annet

Participant

October 12, 2019 at 15:43

Here are your login details

Please contact administrator
for this information.

#223132 Copied

Rose Tyler

Support staff

October 12, 2019 at 15:56

Hello,

You updated the Core plugin to the latest version, but the version of the theme is old. Never update the XStore Core plugin without the theme update. Always check the changelog and the necessary version of the Core plugin for your theme version https://xstore.8theme.com/update-history/ Now you need either downgrade XStore core plugin or upgrade theme using auto-update (Dashboard > Updates) or manual FTP way – http://xstore.helpscoutdocs.com/article/63-theme-update
Do the backup of your database and files before starting the theme update.
Also, before the theme update to 6.1.3 version, you need to be sure that PHP version is 7.0 or 7.2. Read more in the changelog, a lot of new features were added in new versions of the theme.
If you need help with the update, provide us with FTP access + confirm that you created the backup.

Regards

#223134 Copied

Annet

Participant

October 13, 2019 at 12:45

Hi! I’m a bit scared to do it now, hahaha.
I’ve checked and the PHP version is 7.3, is that also oké?
7.0 is not possible, only 7.2.

The only thing I need to do is the auto-update? And then it should be fine?
Or is it necessary to do stuff in the FTP? If yes, then I will provide you the details.

I’ve just created a back-up btw.

#223157 Copied

Rose Tyler

Support staff

October 13, 2019 at 13:22

Hello,

You can create a staging site (full copy of the existing one) and update the theme there first.
Also, you will need to install the Kirki framework plugin after the theme update, then go to Xstore > Theme Options to finish migration of theme options.
Did you make any changes in the files of child-theme? We are not responsible for custom changes in files.
But we can do the parent theme update for free.
Please note, that our technicians work Monday – Friday, so on weekends (Sat-Sun) you can get a consultation only.

Regards

#223158 Copied

Annet

Participant

October 15, 2019 at 12:39

HI! The portfolio page is back, so that’s great.

Another question; I can’t update the plugin WPBakery Page builder. I get a warning: update package is not available….

And can you please tell me step for step what to do if I see there’s a new theme update? Or is that somewhere explained?

#223210 Copied

Olga Barlow

Support staff

October 15, 2019 at 18:56

Hello,

1) Read the documentation on how to update theme https://xstore.helpscoutdocs.com/article/63-theme-update
2) Read the documentation on how to update the premium plugins https://xstore.helpscoutdocs.com/article/37-plugins-update

Regards

#223235 Copied
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