Forum Replies Created

Viewing 30 posts - 19,861 through 19,890 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2019 at 14:12

    Hello,

    We think – yes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2019 at 14:10

    Hello,

    disable the category page in the menu of selected categories

    – could you provide screenshot what exactly you want to disable because I’m not sure what categories (products or posts) and where exactly you want to disable.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2019 at 14:07

    Hello,

    Yes, because editing of the default WooCommerce template or theme layouts is not possible without editing the php files (xstore/woocomerce/single-product-content.php, single-product-content-fixed.php etc or child theme functions.php using WooCommerce visual hooks https://businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/ ) depending on things that you want to change.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2019 at 10:45

    Hello,

    What pages would you like to install? Is the home page missing or you want to install additional pages?
    to install additional pages go to XStore > Install demos > scroll down to Import additional pages area and choose the page you would like to import. Don’t forget to add this page to menu (Appearance > Menus).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2019 at 13:22

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2019 at 12:11

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2019 at 12:11

    Hello,

    The strong tag was used in your text element http://prntscr.com/pl144o I removed it font-weight of the paragraph is normal. If you wrap the text to strong tag you’ll get it bold again. Don’t understand how it’s related to theme, this is default HTML tag.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2019 at 11:56

    Hello,

    Check the documentation and choose the one most suitable for you way to update theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    1) First of all, you did not connect your plugin with your MailChimp account https://kb.mc4wp.com/connecting-mailchimp-account-api-key/ Please, follow the plugin documentation step by step to launch subscription.
    2) Disable plugins http://prntscr.com/pl0qg2 and contact plugin authors to solve this issue. We are not plugin developers to be in case. We are XStore theme developers and can help you only with theme options.
    3) Follow the plugin documentation https://docs.woocommerce.com/document/paypal-standard/ We are XStore theme developers and can help you only with theme options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2019 at 11:37

    Hello,

    Text has the strong tag http://prntscr.com/pl0lwq
    Provide us with Dashboard and FTP access to your site to check the problem in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2019 at 11:21

    Hello,

    Sorry, but pass is incorrect http://prntscr.com/pl0df5

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2019 at 11:18

    Hello,

    There is a number of plugins that allows you to change templates, for example https://codecanyon.net/search/single%20product%20page%20builder?utf8=✓
    But we did not test them with our theme, so we can’t guarantee full compatibility.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2019 at 11:14

    Hello,

    No, there is no such option by default. You can either look for additional plugin compatible with WooCommerce that allows you to implement this or submit additional customization request to WPKraken team.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2019 at 14:53

    Hello,

    If you already have the blocks then you can just copy-paste the code of the translated block to newly created translation. But yes, you are right, this is some amount of work.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2019 at 11:20

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2019 at 11:08

    Hello,

    1) Make sure that you installed and activated MA plugin (Appearance > Install plugins)
    2) http://prntscr.com/pki4zj
    3) Keep in mind that you can enable advanced options for every MA element https://gyazo.com/6fa40b13f01631526ae64fa8710600b9
    4) You can use MA style presets http://prntscr.com/pki6g5
    https://massive.mpcthemes.net/single-image/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2019 at 10:40

    Hello,

    1) Check now. We have added some custom styles to child theme style.css to fix the issue.
    8) Changes added to Theme Custom CSS and Additional CSS and child theme style.css won’t be removed after any theme update because theme update works with theme files only, unoften – DB fields/tables related to parent theme only, not to WP or child theme.
    9) You are welcome. Keep in mind that you can also change the container width in Theme Options > General > Site width if default 1170px is not suitable for you and you prefer wider layout.
    10) Yellow pencil works with classes and ids. You won’t lose changes if classes or ids that were used to change something won’t be removed or HTML structure won’t be changed. We work on improvements of theme from time to time and it means that HTML structure changes not always but sometimes. So, you won’t lose your code but I can’t promise that code will be working if something completely changes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2019 at 09:46

    Hello,

    Minification option of SG cache http://prntscr.com/pkgsoi caused js error. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2019 at 09:37

    Hello,

    Static blocks require translation as the any other post type – page, product, project. There is no way to make it automatically, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2019 at 09:35

    Hello,

    1) you installed and enabled Infinite scroll and Ajax pagination plugin and did not use the correct selectors according to documentation https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/
    So, go to Plugins and disable this plugin to get default pagination at the shop page. Also, check the plugins list and disable recommended (not required) plugins that you don’t really use (check documentation to find more information about plugins)
    2) Infinite loading is enabled also for the blog page. Go to Theme Options > Blog > Blog layout > Navigation type.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 16, 2019 at 17:36

    Hello,

    Contact plugin author, they should have solution to translate the menu for different languages and apply this translation depending on the language you switch to. It’s not related to theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 16, 2019 at 17:32

    Hello,

    1) I have passed your issue to our developers to fix it in next theme update.
    3) Theme Options > Header builder > Mobile menu https://gyazo.com/1659c3a7fa2b6556f0b79aa6dc73f55d
    8) Maybe, depends on code and situation. Tell me what code did you use? I would suggest you to move all the custom code to child theme style.css and remove it from custom areas to avoid confusion and duplications.
    9) You are using margin in px to add some space for the desktop but this margin won’t disappear for the mobile. So, either use other units like vw, % that depends on the site width or remove the margin http://prntscr.com/pk67kj and add space using column width for the desktop version only http://prntscr.com/pk68fe

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 16, 2019 at 17:16

    Hello,

    Problem caused by the async loading of the js files (https://prnt.sc/pk5x2v and http://prntscr.com/pk5zio ) one or few third-party plugins do not support it, so don’t enable this. If you are logged in as admin then cache does not work that’s why you don’t see the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 16, 2019 at 17:07

    Hello,

    Use 2 rows, 1st row split into 2 columns (1/4+3/4). Use custom heading and text element or banner element in the first column and products element in the second column http://prntscr.com/pk5sxk
    If you want to create a layout similar to example from your comment then split row into 3 columns with categories element + slider + products with type grid http://prntscr.com/pk5v6h
    If you provide Dashboard access we could create example directly on your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 16, 2019 at 16:59

    Hello,

    If you want to show bestsellers then change the type of the products and choose the necessary order way http://prntscr.com/pk5qvz

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 16, 2019 at 12:53

    Hello,

    Don’t see problem with this https://gyazo.com/86feafeae3a9e145d9b7e8fed10a1b38
    Could you explain in more detail or provide video using the Gyazo tool?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 16, 2019 at 12:51

    Hello,

    1) IE is out of date browser, new header builder includes styles that are not supported by the old browsers like IE. Did you check the statistic, how many of your customers use this browser?

    2) Edit the title and use custom styles to change font-weight, color etc. We made changes at this page as example http://144.208.71.24/~wwwlifebiotechco/rd/

    3) Enable option https://prnt.sc/pk1913

    4) It’s because of your content that is hidden for the desktop but visible for the mobile http://prntscr.com/pk1cvy I don’t know why did you add so many empty spaces elements.

    5) Probably you edited that page because I don’t see the text there, the only image, but the reason was the same – hidden column for the mobile http://prntscr.com/pk1e9h

    6) Don’t see problem with this http://prntscr.com/pk1hbm

    7) Don’t see problem with this http://prntscr.com/pk1hrw

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 16, 2019 at 10:44

    Hello,

    We have renamed the archive-product.php because it does not include any custom code but our code added in the last update was missing. So, search by products and posts/pages works. We found that if this option of the third-party plugin is enabled ttp://prntscr.com/pjze9h
    then search results are duplicated http://prntscr.com/pjzgc4 We are not sure why this plugin affects the search results but keep that option disable to avoid that issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 16, 2019 at 10:04

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 16, 2019 at 09:40

    Hello,

    In this case catalog mode is not the option you need.
    In your case, I would like to rename “Add to cart” buttons, “checkout” to “Request quote”. Also, choose the Cash on delivery payment method http://prntscr.com/pjy4dm You’ll be able to rename description of this method to what you need to explain customer your system of the request http://prntscr.com/pjy57b
    And hide the price by minor PHP and CSS customization, for example https://jeroensormani.com/hiding-product-prices-woocommerce/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 16, 2019 at 09:03

    Hello,

    The latest version of Revolution slider is 6.1.3. Try to remove the plugin and install an updated version via Appearance > Install plugins. Check if it helps. If not then you need to contact Revolution slider plugin author because we are not developers of this plugin we just included it in our theme.

    Regards

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    Viewing 19,890 results - 19,861 through 19,890 (of 30,391 total)
Viewing 30 posts - 19,861 through 19,890 (of 30,391 total)
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