I am contacting you in order to solve an error/penalization raised by google. For some reasons, google reports that my product listing pages (all pages) do not respect their guidelines and each item should be marked up individually.
Could you please help me to understand how could i solve the problem? … it appears related to the schema.org type used for the theme…?!
Thank you in advance,
F.Theme version: 4.1
Provide us with screenshots of the errors that you have or link to results page to allow us to check the issue in more detail.
Please find image attached.
Please let me know.
We need more detailed information about that report. Could you, please, provide us with access to Google Search Console account for your website to allow us to check detailed information about pages where you get errors and check them.
Could you please provide me the email address of yours? In this way I can add it to the list who has access to the webmaster.
I’ve just granted the access, please let me know your feedback.
Could you provide us with WP Dashboard access to your site?
Do you need access to the live website or it is sufficient the staging site?
In case you need tyeblive site access, could you keep track of the changes and let me know so that I could implement them in the staging site as well?
We need access to site where you have a problem. We would like to try some plugin that could fix the error with the product rating http://prntscr.com/qnfpev if products do not have ratings from your customers. We think that this could be the reason of the problem that you reported about. Rating is the default WooCommerce option but we’ll try to help you with this. If we don’t find solution then you will need to contact WooCommerce support with this issue.
Meanwhile, you need to fix all the other errors that are not related to our theme http://prntscr.com/qnfrm1
I appreciate your help in this respect. Please find the credentials of the live site.
If it works I will implement the same changes on the staging site.
Let me know how it goes.
We found that you use out of date version of WordPress, WooCommerce and our theme. Also, number of files that you placed to child theme (legenda-child/framework/theme-functions.php and shortcodes.php) are out of date. Do you remember what things you changed there? If you need to edit any function from those files you need to copy function to child theme functions.php, don’t overwrite the whole file with the core theme functions!
So, update WordPress, WooCommerce, WooCommerce WPML, WPML and then reply back with the FTP access to update theme for you and make sure that our of date plugins/theme won’t cause any additional issue. After that we’ll be able to proceed with the next steps.
P.S. We tested your product and got 2 errors https://prnt.sc/qo5t7w But once we disabled third-party plugin WP Customer Reviews then errors disappeared http://prntscr.com/qo5x5o
So, we would recommend you to contact plugin author to fix the issue with the structured data validation when their plugin is enabled.
And fix the errors that are not related to our theme http://prntscr.com/qo63qe before reply back with FTP access for update, please.
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