Do you want to implement these changes on another site?
Regards
Olga Barlow
Participant
May 22, 2020 at 17:22
Hello,
Check now.
Regards
Olga Barlow
Participant
May 22, 2020 at 17:00
Hello,
We did not get reports that single product builder does not work after the update. We had the issue that single product layout was out of the container (and we have the solution for this) but the builder itself worked and user could see the changed.
You may provide video because I even don’t understand the exact problem you have because it’s backend issue and you don’t want to provide access to your site.
Anyway, to fix the problem we need access to backend and files. So, even if you make a video we will need this to help you.
Regards
Olga Barlow
Participant
May 22, 2020 at 16:54
Hello,
I have passed your issue to our developers. I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
May 22, 2020 at 16:28
Hello,
Tale my apologies for such a long delay in answering.
We have made some fixed. Monitor your logs and let me know if everything is fine.
Regards
Olga Barlow
Participant
May 22, 2020 at 10:51
Hello,
Contact your hosting provider and ask for server error logs. Probably you have some fatal error there and you’ll be able to find out what error causes the problem to fix it.
Regards
Olga Barlow
Participant
May 22, 2020 at 10:49
Hello,
Thank you for your report. We’ll fix this issue soon.
Meanwhile, you can close the topic from the sidebar, hover over the topic and press close.
Regards
Olga Barlow
Participant
May 22, 2020 at 10:42
Hello,
Could you, please, describe in a few words layout you are trying to implement for the blog page? Or provide screenshot. Maybe you’ll be able to do this using Theme Options instead of the Elementor.
Regards
Olga Barlow
Participant
May 22, 2020 at 10:40
Hello,
This is the default widget of WooCommerce plugin and we can do nothing with its behavior because it depends on WooCommerce plugin code. You can contact WooCommerce support if you want to improve something with this https://wordpress.org/support/plugin/woocommerce/
Or submit additional customization request here to develop the individual widget that will suit all your needs. Oe look for third-party plugin that may offer you a widget as you need.
Our theme does not have special widget for the categories, we use the default one only.
Regards
Olga Barlow
Participant
May 22, 2020 at 10:28
Hello,
I have sent you the additional files to fix the issue.
Regards
Olga Barlow
Participant
May 22, 2020 at 10:17
Hello,
Ok, let’s check your settings first.
Enable Redux plugin and go to Theme Options > Contact form > make sure that you set correct email there http://prntscr.com/slm7zt
If it does not help then provide us with:
1) Mail error log (contact your hosting provider to get this)
2) WP Dashboard access
3) FTP access.
Regards
Olga Barlow
Participant
May 22, 2020 at 09:57
Hello,
Could you, please, provide us with screenshots of sections that are missing for the mobile and contact form problem? Because we compared 2 versions and do not find the problem at this moment http://prntscr.com/sllsfp
Regards
Olga Barlow
Participant
May 22, 2020 at 08:49
Hello,
10) Sorry. There should be the option to choose the custom size http://prntscr.com/slkem9
I have re-sent the file. Try that.
14) Need FTP and Dashboard access to the site to check the issue in more detail.
Regards
Olga Barlow
Participant
May 21, 2020 at 20:20
Hello,
Thank you for choosing our theme!
Go to Appearance > Widgets > Shop sidebar > add the Product categories widget and choose Only show children of the current category http://prntscr.com/sl9xvk
Go to Settings > Permalinks > make sure that you use Post name instead of the Plain structure and try to re-save your permalinks.
Regards
Olga Barlow
Participant
May 21, 2020 at 18:39
Hello,
You may try to implement that line using CSS and after pseudo-element instead of the background image. Cut the line only and upload to your media. After that provide us with link to page where you have those categories, temporary WP Dashboard access and we’ll try if my idea works.
Regards
Olga Barlow
Participant
May 21, 2020 at 18:33
Hello,
FTP is ok. But we tried to update your WP and found that some extension is missing on your server http://prntscr.com/sl86x7 Please, contact your hosting provider and ask to install that to proceed.
Regards
Olga Barlow
Participant
May 21, 2020 at 18:21
Hello,
What error do you get while importing the demo content? Could you provide screenshot of the problem?
Could you, also provide us with temporary WP Dashboard access to check the issue?
Regards
Olga Barlow
Participant
May 21, 2020 at 18:19
Hello,
Could you, please, explain your issue in more detail and one by one? Maybe provide screenshots for better understanding, link to your site and to page where we’ll be able to check the slider you use.
Do you use Revolution slider?
Have you read the documentation https://www.themepunch.com/support-center/
Have you watched the video tutorials on how to create and use Revolution slider?
Go to Appearance > themes > install and activate Storefront theme. Test your product with the Storefront theme and check if problem disappears. Our theme does not have any special options that may affect that functionality, so check first if this option works with the default theme.
Regards
Olga Barlow
Participant
May 21, 2020 at 17:33
Hello,
Could you, please, provide us with a link to the product that has upsells and cross-sells?
Regards
Olga Barlow
Participant
May 21, 2020 at 17:16
Hello,
Ok. You are welcome.
Regards
Olga Barlow
Participant
May 21, 2020 at 17:16
Hello,
Check now. I have changed the structure of the elements of your header little bit using header builder to prevent these issues.
Regards
Olga Barlow
Participant
May 21, 2020 at 17:09
Hello,
Your issue caused by JS error from WooCommerce OptimusX plugin http://prntscr.com/sl6qdr
Contact plugin author to fix that error. Till this happened keep plugin disabled.
Regards
Olga Barlow
Participant
May 21, 2020 at 16:52
Hello,
Sorry for the inconvenience that you faced.
Could you, please, provide us with WP Dashboard and FTP access to your site to check and help you?
Regards
Olga Barlow
Participant
May 21, 2020 at 16:48
Hello,
Glad to hear that you sorted out. Do you need any other help from our side?
