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Email not working due to "Redux Framework" Plugin

This topic has 6 replies, 3 voices, and was last updated 3 years, 11 months ago ago by Rose Tyler

talkofdtown

Participant

May 22, 2020 at 06:31

We have three forms where customer input name, phone, email, etc. and the information is emailed to us. However, we have stopped receiving emails when someone completes the form. I’m fully sure that problem occurs due to “Redux Framework” plugin when i deactivated plugin then i received mail but when i activated plugin then mail did not come.

#238321 Copied Theme version: Version: 4.3 WooCommerce version: Version 4.1.1

5 Answers

Olga Barlow

Support staff

May 22, 2020 at 10:17

Hello,

Ok, let’s check your settings first.
Enable Redux plugin and go to Theme Options > Contact form > make sure that you set correct email there http://prntscr.com/slm7zt

If it does not help then provide us with:
1) Mail error log (contact your hosting provider to get this)
2) WP Dashboard access
3) FTP access.

Regards

#238359 Copied

talkofdtown

Participant

May 24, 2020 at 04:34

mail issue has been fixed. thanks for same

I have another concern regarding mail send mail id
when i was doing theme activation process then unfortunately used a dummy mail id named “test@gmail.com”
now which mail comes from server showing this mail id in mail inbox. can we change that mail id

#238558 Copied

Rose Tyler

Support staff

May 24, 2020 at 13:14

Hi,

WooCommerce > Settings > Emails > Email sender options > “From” address

Regards

#238607 Copied

talkofdtown

Participant

May 25, 2020 at 09:24

thank you a lot

#238681 Copied

Rose Tyler

Support staff

May 25, 2020 at 13:33

You’re welcome!

Regards

#238705 Copied
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Email not working due to "Redux Framework" Plugin

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