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Olga Barlow

Participant

July 13, 2020 at 19:26

Hello,

At this moment it’s possible only using Elementor templates import and templates files. Tell me what pages do you want to import and I’ll send them to your registration email. In future, we plan to create a templates library of pages from our demo.

Regards

#244296 Copied In reply to: Importing seperate demo content
Olga Barlow

Participant

July 13, 2020 at 19:19
Hello,

You use the classes to apply changes. If another element has the same classes then changes will be applied for that element too. You can add the custom to reduce the size of the other prices

.product-information-inner .rightpress_product_price_live_update .woocommerce-Price-amount, .product-information-inner del .woocommerce-Price-amount { font-size: 20px; }

Regards
#244295 Copied In reply to: Font sizes for different prices
Olga Barlow

Participant

July 13, 2020 at 19:08

Hello,

1) Don’t edit parent theme style.css, edit child theme style CSS, or use Custom CSS area to change anything. I see your changes http://prntscr.com/th2ry1 it works fine.

2) You won’t lose changes placed in Custom CSS after theme update.

Regards

#244293 Copied In reply to: How to make prices all at the same height and far from the title

Olga Barlow

Participant

July 13, 2020 at 18:31

Hello,

It’s because of some code that you have on your page https://prnt.sc/th25m2
Do you know where you added that?

Regards

#244289 Copied In reply to: Space between menu and directions bar

Olga Barlow

Participant

July 13, 2020 at 18:27

Hello,

1) We don’t have options to edit the product title, price, categories styles for that element only. Use selector to apply changes for the current element only http://prntscr.com/th1rnz

2) Unfortunately, this element does not have option to disable excerpt for the list design. YOu can do this by custom CSS only.

3) Check now.

Regards

#244288 Copied In reply to: Customize the fonts for a product widgets only

Olga Barlow

Participant

July 13, 2020 at 17:59

Hello,

Truly saying, don’t know this time what caused that error. All the testimonials sliders have the same height 1096px even if I create a test slider on the blank page with “test” word in the content. And problem is that it happens even with the default theme https://gyazo.com/c1ab60691d0315107bc5135232008ff6
So, we can do nothing with this. I’m afraid that you need to contact Massive Addons plugin developers (because this element is the Massive addons element) https://codecanyon.net/item/massive-addons-for-visual-composer/14429839 to get help with this issue.

Regards

#244287 Copied In reply to: Lot's space between testimonials and arrows to navigate the testimonials

Olga Barlow

Participant

July 13, 2020 at 16:47

Hello,

1) Do you want to align the add to cart button? It’s not aligned because different products have different information http://prntscr.com/th09fg Could add the custom code to align the add to cart button but then you get the space between the image and title http://prntscr.com/th0asa Is it ok for you?

2) Go to Theme Options > WooCommerce > Shop > Product page layout > enable Shop full-width option.

Regards

#244281 Copied In reply to: [Urgent] Product shop not show some product images after un update

Olga Barlow

Participant

July 13, 2020 at 15:58

Hello,

Provide us with temporary WP Dashboard access to your site to check.

Regards

#244276 Copied In reply to: Current memory limit: 40 MB | We recommend setting memory to at least 128MB. S

Olga Barlow

Participant

July 13, 2020 at 15:57

Hello,

What exactly does not work? Could you, please, explain in more detail and also provide us with WP Dashboard and FTP access to your site?
We’ll check and try to help you.

Regards

Regards

#244275 Copied In reply to: Plugin doesn't work with xstore theme.

Olga Barlow

Participant

July 13, 2020 at 15:56

Hello,

Fixed. Check now, please.

Regards

#244274 Copied In reply to: Instagram widget is not displaying correctly

Olga Barlow

Participant

July 13, 2020 at 15:55

Hello,

We have sent you the file to import of the slider. Check your registration email.

Regards

#244273 Copied In reply to: Cannot find Revolution demo import file

Olga Barlow

Participant

July 13, 2020 at 15:44

Hello,

1) There is no such option by default. You can add text using below custom CSS in Theme Options > Custom CSS
.et-search-trigger a:before {content: 'Buscar producto';font-size: 14px;margin-right: 10px;}

2) Don’t understand your second question about WPBakery. Please, ask in English.

Regards

#244272 Copied In reply to: Añadir texto a la pestaña de buscar

Olga Barlow

Participant

July 13, 2020 at 13:01

Hello,

You are welcome.

Regards

#244263 Copied In reply to: error variation

Olga Barlow

Participant

July 13, 2020 at 13:00

Hello,

There is no such option. Because the Categories tab is the part of the menu element and Socials, My account is the separate elements that display below the menu tabs.

Regards

#244262 Copied In reply to: How to edit All categories section

Olga Barlow

Participant

July 13, 2020 at 12:53

Hello,

During the update, our theme does not affect any files in the wp-content/languages/themes/ directory, only in the wp-content/themes/xstore/languages/folder. Even if you update the WordPress itself wp-content folder does not change. But in the update we add the new strings sometimes and once you Sync your translated file with the updates pot file from our theme you may get new untranslated strings.

Regards

#244261 Copied In reply to: Should I always use the Loco plugin, even after the theme translation?

Olga Barlow

Participant

July 13, 2020 at 12:46

Hello,

We don’t have the mentioned issue while chilling your site in Safari http://prntscr.com/tguq3u
but you have a lot of products on the home page, we would recommend you to use for example Load more button http://prntscr.com/tguylo or Lazy loading for the products to show the products once user clicks the button or scrolls down. Because the Women category includes 300+ products and it takes time to load them all if you use the default WooCommerce categories element http://prntscr.com/tgv0j9

Regards

#244260 Copied In reply to: Site crashes often on Safari

Olga Barlow

Participant

July 13, 2020 at 11:22

Hello,

Test now, please.

Regards

#244256 Copied In reply to: Theme not keeping Grid/List views correctly

Olga Barlow

Participant

July 13, 2020 at 11:05

Hello,

Yes, it’s ok. You can use that in child theme. Just keep it up to date in case file version changes.

Regards

#244253 Copied In reply to: Using woocommerce_shop_loop_item_title to customize the product title

Olga Barlow

Participant

July 13, 2020 at 10:11

Hello,

Install PHP info plugin and check the master value and local value of the PHP Memory limit. Maybe the local value is 40Mb only. Also, go to WooCommerce > Status > what PHP limit information do you have there?

Regards

#244248 Copied In reply to: Current memory limit: 40 MB | We recommend setting memory to at least 128MB. S

Olga Barlow

Participant

July 13, 2020 at 10:11

Hello,

Install PHP info plugin and check the master value and local value of the PHP Memory limit. Maybe the local value is 40Mb only. Also, go to WooCommerce > Status > what PHP limit information do you have there?

Regards

#244247 Copied In reply to: Current memory limit: 40 MB | We recommend setting memory to at least 128MB. S

Olga Barlow

Participant

July 13, 2020 at 10:09

Hello,

Could you, please, generate the correct login link again to allow us to log in to your backend?

Regards

#244246 Copied In reply to: Problem with facebook login

Olga Barlow

Participant

July 13, 2020 at 08:35

Hello,

1) Nope, unfortunately.
3) You are welcome.
4) You are using the single product builder https://gyazo.com/ecd1c045fc5839118d45527a872ede8d So, just add the rating element to place where you want to show it.
5) It’s because of your custom styles http://prntscr.com/tgos17 at http://prntscr.com/tgox4h

Regards

#244239 Copied In reply to: Category Offcanvas

Olga Barlow

Participant

July 13, 2020 at 08:25

Hello,

Check now. Let me know if the current width is suitable or you need wider.

Regards

#244238 Copied In reply to: Main menu collapse when resize down browser window

Olga Barlow

Participant

July 10, 2020 at 17:22

Hello,

I found the error log at the WP directory. I would recommend you to contact your hosting provider. Almost all the errors are not related to our theme files but to server configuration. The only one error that got to XStore core plugin files
[07-Jul-2020 20:13:03 UTC] PHP Parse error: syntax error, unexpected '>' in wp-content/plugins/et-core-plugin/app/models/customizer/theme-options/global/callbacks.php on line 42 as a rule is related to out of date version of the PHP. So, ask hosting support to check the error log and fix the issues.

Regards

#243996 Copied In reply to: I receive 10-12 Error 500's a day

Olga Barlow

Participant

July 10, 2020 at 17:16

Hello,

Update theme to version 6.3.7 and XStore core plugin to version 2.3.7.1. Clear cache and CDN if you use it. This issue was fixed in the latest version of XStore theme and core plugin.
Provide us with the FTP and WP Dashabord access if it does not help.

Regards

#243994 Copied In reply to: error variation

Olga Barlow

Participant

July 10, 2020 at 17:13

Hello,

Try et_before_shop_loop_title.

Regards

#243993 Copied In reply to: Using woocommerce_shop_loop_item_title to customize the product title

Olga Barlow

Participant

July 10, 2020 at 17:01

See here https://prnt.sc/tfgpbe

Regards

#243990 Copied In reply to: Edit Margins

Olga Barlow

Participant

July 10, 2020 at 16:58

Hello,

That’s not the margin, that’s the padding of the columns https://gyazo.com/16fc9dc02bb5c23e18812999d90a82a5 Edit the columns and set right, left padding to 0 at the design tab if you don’t want to have it. Do you know how to edit the row and column padding, margins using WPBakery settings? Or you need additional screenshots?

Regards

#243989 Copied In reply to: Edit Margins

Olga Barlow

Participant

July 10, 2020 at 16:54

Hello,

Because your image is 200px height but you stretch it to 300px using custom CSS https://prnt.sc/tfgjou So, image looks blurred. Use the crop option of the woocommerce plugin (Theme Options > WooCommerce > Product images > crop) if you want to get the squared images, don’t use that custom.

Regards

#243987 Copied In reply to: Home Page Product Images Look Blurry

Olga Barlow

Participant

July 10, 2020 at 16:48

Hello,

Shortcode of the contact form is different than you used https://prnt.sc/tfgdq6
I see the error in the red border. It means that something is wrong with your mail server https://contactform7.com/faq/i-get-an-error-message-with-a-red-border-so-how-can-i-solve-this/
I would suggest you contact your host for support. They may be able to check the error logs to find out the reason for the failure. We can do nothing with this because it’s not related to theme files or theme settings.

Regards

#243983 Copied In reply to: Contact 7 Form is not working
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Viewing 15,960 results - 15,931 through 15,960 (of 30,337 total)

Viewing 30 posts - 15,931 through 15,960 (of 30,337 total)

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Forum Replies Created

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