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Viewing 30 posts - 15,961 through 15,990 (of 30,337 total)

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Olga Barlow

Participant

July 10, 2020 at 16:41

Hello,

That drop-down is HTML “select” element and it’s OS-dependent and is not part of the HTML/browser. It cannot be styled via CSS. If you want to change the displaying of the selects on your site you can do this only using third-party replacement plug-ins/libraries, by additional customization.

Regards

#243980 Copied In reply to: How to edit All categories section

Olga Barlow

Participant

July 10, 2020 at 16:08

Hello,

You did not provide us with your cPanel user to allow us to try if it’s possible to use it for the FTP.
If you do not know how to create FTP contact with your hosting provider, they will help you. Also, ask your hosting provider to give you server error log and share it with us.

Regards

#243976 Copied In reply to: I receive 10-12 Error 500's a day

Olga Barlow

Participant

July 10, 2020 at 16:03

Hello,

Provide us with a temporary WP Dashboard and FTP access to your site to check the issue in more detail.

Regards

#243975 Copied In reply to: Stray code appearing on translated newsletter pop-up

Olga Barlow

Participant

July 10, 2020 at 15:51

Hello,

These tabs are not theme custom tabs. I suppose you use the third-party plugin to add them, so you need to ask plugin author about this.

Regards

#243970 Copied In reply to: Custom tabs – importing product data

Olga Barlow

Participant

July 10, 2020 at 15:40

Hello,

WP Dashboard access is ok.
All the bundled plugins are up to date. There is no plugins to update.
We prefer to work with the FTP to avoid problems. And don’t forget to provide server error logs to find out what causes the 500 error. Do you still get it?

Regards

#243969 Copied In reply to: I receive 10-12 Error 500's a day

Olga Barlow

Participant

July 10, 2020 at 15:36

Hello,

Fixed. Check now, please.

Regards

#243968 Copied In reply to: Default selection only works on some products not all.

Olga Barlow

Participant

July 10, 2020 at 15:18

Hello,

It looks that Lago google font just does not support that symbol https://prnt.sc/tfehtg
Try another font, for example, https://prnt.sc/tfejas
We set Open Sans on your site and it looks ok https://prnt.sc/tfen5m

Regards

#243965 Copied In reply to: How to select Latin-extended font subset

Olga Barlow

Participant

July 10, 2020 at 12:46

Hello,

It seems that you use some custom post type, not the page and image does not appear there even with the default WordPress theme https://prnt.sc/tfb8sn So, contact CartFlows plugin support to find out why Elementor does not show the images on their Step.

Regards

#243946 Copied In reply to: Elementor

Olga Barlow

Participant

July 10, 2020 at 12:36

Hello,

Shipping and payment gateways are default WooCommerce options. Our theme does not have any additional settings for this and should not affect it. Could you, please, go to Appearance > Themes > install and activate default WooCommerce theme – Storefront and check if you have the same issue when the default theme is enabled. Keep in mind that after theme switching widgets could be messed up and you may need to move them to necessary areas after switching back to XStore.

Regards

#243945 Copied In reply to: Cash On Delivey option in not showing chekout page.

Olga Barlow

Participant

July 10, 2020 at 12:25

Hello,

Do you have the mentioned errors even after our improvements, right?

Regards

#243942 Copied In reply to: Theme not keeping Grid/List views correctly

Olga Barlow

Participant

July 10, 2020 at 12:24

Hello,

I have passed your comments about TTFB to our developers but they don’t have quick solution to improve it, unfortunately. They will work on its improvements in updates but we don’t have an estimated time of the release of these things.
We are ready to give you refund if you decide to change theme.

Regards

#243941 Copied In reply to: Elementor and performance

Olga Barlow

Participant

July 10, 2020 at 11:30

Hello,

It does not depend on the theme and we don’t have any special options for this. So, we would recommend preparing images before uploading them to your media library using the graphic editor (Photoshop or any other) and make them the same size and the same zoom to have a nice-looking grid.

Regards

#243934 Copied In reply to: How to make small images look bigger

Olga Barlow

Participant

July 10, 2020 at 11:19

Hello,

1) I have checked your site using Safari and don’t see issues with the parallax image https://gyazo.com/08023a6647364ea1def940235115c349
Besides the parallax image option is the default Elementor option, it’s not our theme option. So, you may switch theme and check how it works with the default WP theme.

2) Unfortunately, it also does not depend on our theme because Elementor scripts make the the row full width. If you enable the default theme (Storefront for example) and check the page you’ll see the same. It would better to address these questions to the Elementor plugin author.

We are able to help with our theme options or our theme custom Elementor elements https://prnt.sc/tf9dgo

Regards

#243931 Copied In reply to: Issues with parallax and wide mode
Olga Barlow

Participant

July 10, 2020 at 10:38
Hello,

1)Try to add also the following code to align titles

.content-product .product-title { line-height: 2.5ex; min-height: 5ex; }

2) To change the border color go to Theme Options > WooCommerce > Shop Elements > Variation Swatches > https://prnt.sc/tf8png

Regards
#243927 Copied In reply to: Misalignment of some products, in terms of photo, name, price, variation and buy
Olga Barlow

Participant

July 10, 2020 at 10:27

Hello,

Title and alt attributes depend on your image settings https://prnt.sc/tf8g5t
Where did you find the code in our theme that we try to remove the title element?

Regards

#243925 Copied In reply to: Stray code appearing on translated newsletter pop-up

Olga Barlow

Participant

July 10, 2020 at 08:26

Hello,

Thank you for contacting us and for using our theme.
We can help you with update to latest version. After that you’ll be able to update theme by yourself using auto-update option.

We could do the update in 2 ways:
1) Most safe. Create staging site (full copy of the existing) and provide us with WP Dashboard and FTP access to your staging site. We’ll update staging site. You’ll check that everything is ok after update and we’ll update production site after that. If something is wrong we’ll fix the issues (if they are related to our theme, not to third-party plugins or customization that you maybe made) and once everything is ok also update the production.

2) You do the backup of existing site and provide us with WP Dashboard and FTP access. We’ll update theme and bundled plugins on your production site. You check if everything is ok.

Choose the way most suitable for you and let’s proceed with the update.

Regards

#243901 Copied In reply to: I want to update

Olga Barlow

Participant

July 9, 2020 at 16:21

Hello,

If I were you, I would check and optimize the images, not fonts. Compare result https://prnt.sc/tetccs of the loading font and png image that you used for this product https://www.shoparzo.com/product/child-of-war-t-shirt-2/

Change the format of the image from png to jpg and optimize using Tinypng.

Regards

#243849 Copied In reply to: XStore icons light removal from site

Olga Barlow

Participant

July 9, 2020 at 16:09

Hello,

Check now, please.

Regards

#243847 Copied In reply to: Menu mobile

Olga Barlow

Participant

July 9, 2020 at 15:35

Hello,

Check now.

Regards

#243844 Copied In reply to: Mobile menu takes a while to load and does not scroll on iPhone

Olga Barlow

Participant

July 9, 2020 at 11:32

Hello,

Contact your hosting provider to find out how to clear the cache on your site http://prntscr.com/tena6f I don’t see the mentioned code on the page. So either you did not add it correctly or you did not clear the cache to apply changes.
I don’t have access to your WP Dashboard that’s why I can’t give you any other detailed instructions.

Regards

#243819 Copied In reply to: Text colour changes within CSS

Olga Barlow

Participant

July 9, 2020 at 11:23

Hello,

Actually, it should not call any theme files if another theme is active. Anyway, we have added an additional check for XStore Core plugin functions to prevent calling xstore theme functions if XStore theme is disabled. Also, you can try to disable the XStore core plugin once you got the error again and check if the disabling of the plugin helps you.

Regards

#243818 Copied In reply to: Theme not keeping Grid/List views correctly

Olga Barlow

Participant

July 9, 2020 at 10:52

Hello,

You are welcome.
I manually imported the Essential grid because it does not support the auto-import and chose the correct slider in the Revolution slider element setting on the page.

Regards

#243815 Copied In reply to: Cosmetics theme will not install

Olga Barlow

Participant

July 9, 2020 at 10:50

Hello,

Yes, 4.3 version of the Legenda theme is compatible even with the 4.3 version of the WooCommerce plugin.

Regards

#243814 Copied In reply to: Compatibility with wocommerce 4.2.2

Olga Barlow

Participant

July 9, 2020 at 10:11

Hello,

Try the plugin that comes bundled with our theme http://prntscr.com/telpca WooCommerce Dynamic Pricing & Discounts https://codecanyon.net/item/woocommerce-dynamic-pricing-discounts/7119279

Regards

#243811 Copied In reply to: Subtotal is wrong in mini-cart when discount rules is applied

Olga Barlow

Participant

July 9, 2020 at 10:08

Hello,

Look, we made changes on your site to fix the issue for you but you need to understand these changes have not included yet to the latest version of the theme and core plugin available on ThemeForest. So, either don’t update your theme and plugin till we release the new update or wait for the new update that will include your fix.

Regards

#243809 Copied In reply to: Questions for modifying homepage

Olga Barlow

Participant

July 9, 2020 at 09:59

Hello,

The first font is the font of icons that used in our theme http://prntscr.com/telf4p It’s not possible to disable it or remove because then all these icons will be missing then.
The second font is the main font (Lato) that you use on your site from Typography options. If you remove that font then your site visitors will see the other font instead of the Lato.

Regards

#243807 Copied In reply to: XStore icons light removal from site

Olga Barlow

Participant

July 9, 2020 at 09:53

Hello,

You can change the video speed to slower using YouTube settings to watch in detail every action we did on that video http://prntscr.com/tel5i1 So, you can control the speed.

Using size option in the Logo settings you can control the size of the logo inside the columns it was placed. If you want to increase the size you need also to check the number of columns that your logo takes https://gyazo.com/9bd526de7b86caf4e437ed644eb9f359 For example, if you placed the logo in 2 columns it won’t be larger than 2 columns width (16.6% of the header width). To make it larger stretch logo element to 3-4-5 etc columns. So, logo size is not the only “frontend for the backend code”. Logo width just depends on 2 factors: size in the Logo element settings + columns number that logo is placed in.

Let me know if you need any other detailed explanation.

Regards

#243806 Copied In reply to: Need to adjust the header logo size

Olga Barlow

Participant

July 9, 2020 at 09:40

Hello,

We have made some improvements. Check now, please.

Regards

#243804 Copied In reply to: Swiper arrow problem of vertical gallery in mobile mode

Olga Barlow

Participant

July 8, 2020 at 19:38

Hello,

1) Don’t see problem with the sidebar when the mentioned options disabled https://gyazo.com/c555a67ea8c36046370c6ddf10f70931 This option disabled sidebar for all the pages on your site. If you want to have sidebar for pages but remove for the blog page only then enable sidebar in general options but disable in the page settings http://prntscr.com/te9uxm

2) You can edit excerpt length in the Blog settings http://prntscr.com/te9vf0

Regards

#243751 Copied In reply to: Change blog layout

Olga Barlow

Participant

July 8, 2020 at 19:30

Hello,

I have moved the topic to Royal forum. Provide us with link to your site, temporary WP Dashboard access and provide screenshot where you are trying to add the brand.

Regards

#243749 Copied In reply to: BRANDS
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Viewing 15,990 results - 15,961 through 15,990 (of 30,337 total)

Viewing 30 posts - 15,961 through 15,990 (of 30,337 total)

← 1 2 3 … 532 533 534 … 1,010 1,011 1,012 →

Forum Replies Created

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