Forum Replies Created

Viewing 30 posts - 15,901 through 15,930 (of 30,391 total)
1 2 3 … 530 531 532 … 1,012 1,013 1,014
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2020 at 11:31

    Hello,

    1) Massive addons author require individual plugin license if you want to contact their support. Our license is not valid in this case for you.

    2) You can use this but it’s not the best solution because slider should calculate height automatically. I’m not sure how it will look for different devices.

    Regards

    #244368 Copied In reply to: Lot's space between testimonials and arrows to navigate the testimonials
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2020 at 11:27

    Hello,

    Some minor bug with the stretched row. We’ll include fix to the next theme update.

    Regards

    #244367 Copied In reply to: Instagram widget is not displaying correctly
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2020 at 11:24

    Hello,

    That appears even with the default theme http://prntscr.com/thh52o So, we don’t have an idea how did you add that thing. But we are sure that it’s not related to theme or plugins files. Did you edit any default WP files?
    Try to search that code in your WP installation files.

    Regards

    #244366 Copied In reply to: Space between menu and directions bar
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2020 at 11:19

    P.S. Found option to enable it. It works with the default layout if you display tabs below the image because the plugin uses woocommerce_after_single_product_summary WooCommerce hook. We are checking if it’s possible to add the compatibility of that plugin with the single product builder.

    Regards

    #244365 Copied In reply to: Plugin doesn't work with xstore theme.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2020 at 10:48

    Hello,

    Please, provide us with link to product where that plugin works fine at least with the default theme to find out why it does not work with our theme. Because we have enabled the Storefront and see only js errors https://prnt.sc/thgfx0
    And ask plugin author what WooCommerce hook do they use to display that table.

    Regards

    #244361 Copied In reply to: Plugin doesn't work with xstore theme.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2020 at 10:37

    Hello,

    Go to XStore > Plugin Installer and install YITH Wishlist plugin http://i.prntscr.com/8psSkTtkQVuAxgKfysi5EQ.png
    Follow the documentation to set the Wishlist plugin settings https://www.8theme.com/documentation/xstore/plugins/wishlist/

    Regards

    #244359 Copied In reply to: Wishlist plugin not downloaded
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2020 at 10:25

    Hello,

    1) Provide me WP Dashboard access to check the issue in more detail, please.
    2) Edit the line-height for the title http://prntscr.com/th4pdy Either choose the units or reduce the line-height if you don’t use the units for it.

    Regards

    #244357 Copied In reply to: Little problem of position "new" label in main menu and slider setting
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2020 at 09:38

    Hello,

    Could you, please, provide us with temporary WP Dashboard and FTP access to your site?
    Our developers will take a closer look at the mentioned issue and try to help you.

    Regards

    #244349 Copied In reply to: Hover issue on apple/IOS phones
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2020 at 08:51

    Hello,

    Check now, please.

    Regards

    #244344 Copied In reply to: header icons issue on Safari browser
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 13, 2020 at 22:12

    Hello,

    We have checked your site and found that default filter does not work even with the default theme https://gyazo.com/880e81786efe3fcb761a892d8279e7b9
    It means that issue is not related to XStore and we can’t help.
    Contact WooCommerce plugin support to sort out why the default filter does not work on your site.

    Regards

    #244328 Copied In reply to: Filters don't work
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 13, 2020 at 21:43

    Hello,

    1) Use custom font and then that tab appears http://prntscr.com/th5hux
    2) Don’t understand your question. If you filter the product it does not change the title of the page because it’s not a separate page.

    Regards

    #244326 Copied In reply to: "problem" seo
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 13, 2020 at 21:40

    Hello,

    Add the below core to page custom CSS to hide button for that page only https://gyazo.com/2ebe48660e23192356c10b866d65a14d

    .back-top {
    display: none;
}

    Regards

    Regards

    #244324 Copied In reply to: How to edit All categories section
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 13, 2020 at 21:36

    Hello,

    Provide us with FTP access to your site. I see that you are using out of date version of theme and it could be the reason of the issue. We need to update theme and check.

    Regards

    #244323 Copied In reply to: Filters don't work
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 13, 2020 at 21:30

    Hello,

    I have checked this product https://loja.dilucky.com.br/produto/vestido-angela/ and see the table http://prntscr.com/th5axl Should any other table appear there?
    Provide us with link to product with the error, please.

    Do you have the mentioned issue only when the single product builder is enabled or with the built-in layout too?

    Regards

    #244322 Copied In reply to: Plugin doesn't work with xstore theme.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 13, 2020 at 21:24

    Hello,

    1) Translate the XStore Core plugin (Loco Translate > Plugins > XStore Core plugin) to translate the mentioned strings.

    2) If you want to be able to show the media from your business account by hashtag you need to make sure that FB user that you used to generate token and related to your Instagram has all the necessary permissions https://prnt.sc/tclgs2 https://developers.facebook.com/docs/instagram-api/overview# In other cases you’ll be able to show the media from your Instagram account but not the media by hashtag.

    Regards

    #244321 Copied In reply to: Translate and instagram hash problem
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 13, 2020 at 21:14

    Hello,

    Add the below code to Theme Options > Custom CSS, clear cache and let me know if it helps 

    .active .st-swatch-preview-wrap .et-delete {
    z-index: 1;
}

    Regards

    #244320 Copied In reply to: Cannot close popup when it appears
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 13, 2020 at 21:10

    Hello,

    1) Go to Products > Categories > edit categories upload category thumbnails if they are missing.
    2) Go to Products > Brands > edit brand and upload brand image if it’s missing.
    3) Watch the video tutorial on how to edit the footer created using Static Block https://youtu.be/gY-x4m47Duo

    Regards

    #244318 Copied In reply to: Problem in importing Niche market theme
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 13, 2020 at 20:59

    Hello,

    Rename the child theme to something related to your new project and install it, for example, http://prntscr.com/th4rep And then activate it from the admin panel for your new project.

    Let me know if you need help with this.

    Regards

    #244317 Copied In reply to: Child theme using a different demo on a multisite set up
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 13, 2020 at 20:56

    Hello,

    Edit the line-height for the title http://prntscr.com/th4pdy Either choose the units or reduce the line-height if you don’t use the units for it.

    Regards

    #244316 Copied In reply to: Slider buttons stopped showing on mobile
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 13, 2020 at 20:52

    Hello,

    We don’t guarantee compatibility with third-party plugins. Did you try bundled plugin http://prntscr.com/th4nwa – WooCommerce Dynamic Pricing and discount?

    Regards

    #244315 Copied In reply to: Incompatibility problem
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 13, 2020 at 20:50

    Hello,

    If you bought it as a separate item then no problem. Submit refund request for the support period on ThemeForest and we’ll accept it.

    Regards

    #244313 Copied In reply to: Elementor and performance
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 13, 2020 at 20:48

    Hello,

    XStore core plugin was not scanned http://prntscr.com/th4ksf
    What strings do you need to translate? Could you, please, provide us with screenshot?

    Regards

    #244312 Copied In reply to: Translation Register / Log in page impossible through Loco translate
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 13, 2020 at 20:39

    Hello,

    There is no such option in our theme. You can implement this only by editing the thank you page template. Copy xstore/woocommerce/checkout/thankyou.phpfile to child theme and edit it according to your needs.

    Regards

    #244309 Copied In reply to: Hide "shipping address" on Order confirmation page. Change "Billing address"
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 13, 2020 at 20:31

    Hello,

    Add the following custom CSS to implement changes

    .filter-wrap .filter-content .woocommerce-ordering {
    order: 1;
}
.filter-wrap .filter-content .open-filters-btn {
    order: 2;
}
.filter-wrap .filter-content .products-per-page.et-hidden-phone {
    order: 3;
    margin: unset;
}
.woocommerce-notices-wrapper:empty {
    display: none;
}

    Regards

    #244308 Copied In reply to: Align Filter button Center
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 13, 2020 at 20:24

    Hello,

    Thank you for using our theme.
    Go to Theme Options > WooCommerce > Single product > Single product layout > Show Next/Previous Product Navigation > Off.

    Regards

    #244307 Copied In reply to: Remove "Next Item" on individual product page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 13, 2020 at 20:22

    Hello,

    Thank you for using our theme.
    Please, follow our documentation to translate theme https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards

    #244306 Copied In reply to: Translate theme plugin
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 13, 2020 at 20:21

    Hello,

    6/ I’m not sure what exactly you want to implement. Your site is under maintenance, so I can’t check the shop page. Provide us with temporary WP Dashboard access. Do you want to have the off-canvass sidebar not just for the mobile version but for the desktop?

    7/ You can create mega menu. Watch the video tutorial https://youtu.be/f07MBdnFPfk

    Regards

    #244305 Copied In reply to: Category Offcanvas
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 13, 2020 at 20:14

    Hello,

    1) Can’t check the image because of the permissions but if we check your site using mobile device I don’t see any issues.

    Regards

    #244304 Copied In reply to: White page on mobile
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 13, 2020 at 19:55

    Hello,

    Translate also XStore core plugin (Loco translate > Plugins > XStore core plugin)
    Also, don’t forget to translate the empty cart content http://prntscr.com/th3nmp

    Regards

    #244303 Copied In reply to: Shopping cart
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 13, 2020 at 19:49

    Hello,

    Do you want to change the h2 to any other tag in the mega menu? Edit the static block and choose another tag http://prntscr.com/th3jyf

    Regards

    #244302 Copied In reply to: "problem" seo
  • 1 2 3 … 530 531 532 … 1,012 1,013 1,014
    Viewing 15,930 results - 15,901 through 15,930 (of 30,391 total)
Viewing 30 posts - 15,901 through 15,930 (of 30,391 total)
1 2 3 … 530 531 532 … 1,012 1,013 1,014

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