Current memory limit: 40 MB | We recommend setting memory to at least 128MB. S

This topic has 10 replies, 3 voices, and was last updated 3 years, 7 months ago ago by Olga Barlow

  • Avatar: talat
    talat
    Participant
    July 13, 2020 at 09:58

    I have installed xtore theme but I get 40mb limit error, my hosting provider says at server it is 512mb. Any advice please?

    9 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 13, 2020 at 10:11

    Hello,

    Install PHP info plugin and check the master value and local value of the PHP Memory limit. Maybe the local value is 40Mb only. Also, go to WooCommerce > Status > what PHP limit information do you have there?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 13, 2020 at 10:11

    Hello,

    Install PHP info plugin and check the master value and local value of the PHP Memory limit. Maybe the local value is 40Mb only. Also, go to WooCommerce > Status > what PHP limit information do you have there?

    Regards

    Avatar: talat
    talat
    Participant
    July 13, 2020 at 11:09

    I can not see where is the limit located

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 13, 2020 at 15:58

    Hello,

    Provide us with temporary WP Dashboard access to your site to check.

    Regards

    Avatar: talat
    talat
    Participant
    July 16, 2020 at 11:19

    Hello,

    I sent login in details in private content area

    Avatar: talat
    talat
    Participant
    July 16, 2020 at 11:21

    IF there is no resolution to this problem then I will ask for a refund, I just want to carry on without technical nitty-gritty.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 16, 2020 at 12:34

    Hello,

    We do not see temporary access http://prntscr.com/tiwp1p , please provide us with username and password via Private Content area – http://prntscr.com/tiwobj
    Waiting for your reply.

    Regards

    Avatar: talat
    talat
    Participant
    July 17, 2020 at 13:19

    pls confirm thank you.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 17, 2020 at 16:48

    Hello,

    If you install PHP info plugin and check the value of the PHP memory limit you’ll find that it’s not correct, check the example of your site and correct limits at the right side http://prntscr.com/tjpcyx
    So, contact your hosting provider and ask them to set correct limits. It’s not our theme issue because even the WooCommerce plugin does not detect the 256MB of the memory http://prntscr.com/tjpf8c So, no matter what theme you install, you’ll get that notice till you fix it.

    Regards

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