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Current memory limit: 40 MB | We recommend setting memory to at least 128MB. S

This topic has 10 replies, 3 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

talat

Participant

July 13, 2020 at 09:58

I have installed xtore theme but I get 40mb limit error, my hosting provider says at server it is 512mb. Any advice please?

#244244 Copied Theme version: 6.3.7

9 Answers

Olga Barlow

Support staff

July 13, 2020 at 10:11

Hello,

Install PHP info plugin and check the master value and local value of the PHP Memory limit. Maybe the local value is 40Mb only. Also, go to WooCommerce > Status > what PHP limit information do you have there?

Regards

#244247 Copied

Olga Barlow

Support staff

July 13, 2020 at 10:11

Hello,

Install PHP info plugin and check the master value and local value of the PHP Memory limit. Maybe the local value is 40Mb only. Also, go to WooCommerce > Status > what PHP limit information do you have there?

Regards

#244248 Copied

talat

Participant

July 13, 2020 at 11:09

I can not see where is the limit located

Please contact administrator
for this information.

#244254 Copied

Olga Barlow

Support staff

July 13, 2020 at 15:58

Hello,

Provide us with temporary WP Dashboard access to your site to check.

Regards

#244276 Copied

talat

Participant

July 16, 2020 at 11:19

Hello,

I sent login in details in private content area

#244560 Copied

talat

Participant

July 16, 2020 at 11:21

IF there is no resolution to this problem then I will ask for a refund, I just want to carry on without technical nitty-gritty.

#244561 Copied

Rose Tyler

Support staff

July 16, 2020 at 12:34

Hello,

We do not see temporary access http://prntscr.com/tiwp1p , please provide us with username and password via Private Content area – http://prntscr.com/tiwobj
Waiting for your reply.

Regards

#244562 Copied

talat

Participant

July 17, 2020 at 13:19

pls confirm thank you.

Please contact administrator
for this information.

#244665 Copied

Olga Barlow

Support staff

July 17, 2020 at 16:48

Hello,

If you install PHP info plugin and check the value of the PHP memory limit you’ll find that it’s not correct, check the example of your site and correct limits at the right side http://prntscr.com/tjpcyx
So, contact your hosting provider and ask them to set correct limits. It’s not our theme issue because even the WooCommerce plugin does not detect the 256MB of the memory http://prntscr.com/tjpf8c So, no matter what theme you install, you’ll get that notice till you fix it.

Regards

#244693 Copied
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