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[Urgent] Product shop not show some product images after un update

This topic has 8 replies, 3 voices, and was last updated 3 years, 9 months ago ago by Rose Tyler

FedericaBI

Participant

July 11, 2020 at 11:38

Hello,
after a theme update some products images all totally broken: https://federicabi.com/negozio/page/2/?et_per_page=24

and also images are no more cutted in the same height / width

Can you please help me in fixing this?

Please, contact administrator
for this information.

#244076 Copied Theme version: 6.1.6 WooCommerce version: last one

7 Answers

Rose Tyler

Support staff

July 11, 2020 at 12:04

Hello,

I do not see the problem on your site. Clear cache and check one more time.
Try to disable Products Masonry in Theme Options > WooCommerce (Shop) > Shop > Shop page layout.

Regards

#244079 Copied

FedericaBI

Participant

July 13, 2020 at 13:57

Hello, i semi-fixed the problem now the points are:

1) Make all products with the same height (I disabled the masonry function)
2) Make the images bigger from mobile and desktop, something like https://gglamourman.it/shop/

How can i fix this?

Thanks

#244265 Copied

Olga Barlow

Support staff

July 13, 2020 at 16:47

Hello,

1) Do you want to align the add to cart button? It’s not aligned because different products have different information http://prntscr.com/th09fg Could add the custom code to align the add to cart button but then you get the space between the image and title http://prntscr.com/th0asa Is it ok for you?

2) Go to Theme Options > WooCommerce > Shop > Product page layout > enable Shop full-width option.

Regards

#244281 Copied

FedericaBI

Participant

July 16, 2020 at 15:38

Hello,
i try to explain with the screenshot that i attach:

1) Product in the shop page are not aligned, even if the mansory function is deactivated
2) How should i have bigger images on mobile? They are very small

Another request if possible, sometimes when i save my products the platform generate a strange URL based on id, something like website.com/category/29482 and go in 400 on shop page. Is there a way to fix this?

Thanks and best regards

#244588 Copied

Olga Barlow

Support staff

July 17, 2020 at 08:43

Hello,

1) Provide us with screenshots of the issue because I don’t understand what exactly is not suitable for you. Use Lightshot screenshot free tool to share the screenshots.
2) Images take 100% with of the product block https://gyazo.com/16e400929a13d831045b4563b0ce1f37 + 15px of paddings between products. What do you want to make bigger?
3) The numeric value in the permalink could be if you did not add the title for your products. If the title is added it generates the title in the permalinks, as a rule, depending on your permalinks settings of course (Settings > Permalinks).

Regards

#244631 Copied

FedericaBI

Participant

July 17, 2020 at 14:34

Hello, thanks for reply:

1) I fixed it
2) I want to have bigger images to see better the product, if possible with a 2:1 or 9:16 image resolution
3) I tried and at the moment seems fixed!

Best regards

#244673 Copied

Rose Tyler

Support staff

July 17, 2020 at 14:59

Hello,

Please read this article – https://xstore.helpscoutdocs.com/article/89-product-images
Image resolution can’t be changed for mobile only.

Regards

#244678 Copied
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