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Contact 7 Form is not working - by R - on WordPress WooCommerce support

This topic has 4 replies, 3 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

R

Participant

July 10, 2020 at 03:52

Hello I’ve been testing sending messages through the contact us page and Im not getting anything. Contact 7 form is not working.

Please, contact administrator
for this information.

#243882 Copied Theme version: .6.3.7.0.0.1

3 Answers

Rose Tyler

Support staff

July 10, 2020 at 09:11

Hello,

Please provide URL of the page and temporary wp-admin access.
Make sure that Mail function is enabled on your server. Contact your hosting provider and check mail logs, make sure that mail function works fine from the server side.

Regards

#243911 Copied

R

Participant

July 10, 2020 at 15:51

have my own VPS through A2Hosting but I use MSN.com to have email forwarding, there for all my emails come through my msn.com

Also I’m seeing 404 Error Message when I click Contact Us on site:

Please contact administrator
for this information.

#243971 Copied

Olga Barlow

Support staff

July 10, 2020 at 16:48

Hello,

Shortcode of the contact form is different than you used https://prnt.sc/tfgdq6
I see the error in the red border. It means that something is wrong with your mail server https://contactform7.com/faq/i-get-an-error-message-with-a-red-border-so-how-can-i-solve-this/
I would suggest you contact your host for support. They may be able to check the error logs to find out the reason for the failure. We can do nothing with this because it’s not related to theme files or theme settings.

Regards

#243983 Copied
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