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Viewing 30 posts - 15,841 through 15,870 (of 30,337 total)

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Olga Barlow

Participant

July 17, 2020 at 16:23

Hello,

Thank you. I have passed your issue to our developers. They will be able to start on Monday only. Take my great apologies for this delay.
We have changed the loading type for the images to LQIP and zoom works. But on Monday our developers will check why it does not work with the Lazy Loading.

Regards

#244688 Copied In reply to: Problem with zoom on single product

Olga Barlow

Participant

July 17, 2020 at 16:20

Hello,

1) There is no code that could prevent rewriting. Could Kinsta, please, provide us with an example?

2) It’s required to refresh mini cart content (q-ty, totals, cart footer). Refresh won’t work without it. You can disabled refresh fragments but then you need to disable the mini-cart drop-down and http://prntscr.com/tjoum7

3) Replace image from our demo by image from your site http://prntscr.com/tjopxc

Regards

#244686 Copied In reply to: Theme blocking CDN

Olga Barlow

Participant

July 17, 2020 at 14:47

Hello,

Take my apologies for the delay in answering. Provide us with temporary WP Dashboard and FTP access to your site to check.

Regards

#244674 Copied In reply to: Error 404 when a user tries to connect via Facebook and cancels

Olga Barlow

Participant

July 17, 2020 at 10:47

Hello,

We have installed the child theme for you. You can manage the site width in Theme Options > General > Site Width.

Regards

#244651 Copied In reply to: Some Demos not available

Olga Barlow

Participant

July 17, 2020 at 10:41

Hello,

Contact your hosting provider with this. I can’t tell you the server configuration because this is area of the hosting provider and we don’t have such information.

Regards

#244648 Copied In reply to: It takes a lot of time for a product to be added to cart

Olga Barlow

Participant

July 17, 2020 at 10:38

Hello,

Provide us with test information for the credit card to check the mentioned issue http://prntscr.com/tjhnm4

Regards

#244646 Copied In reply to: Shopping cart checkout errors

Olga Barlow

Participant

July 17, 2020 at 10:33

Hello,

I don’t see the issues while changing the title size https://gyazo.com/ce739453187be6417497288ba8b411cf
Or if I set correct line-height for the description https://gyazo.com/9d73ce78ddeab17ff98926bf4f6368d2

Regards

#244645 Copied In reply to: Issues with Elementor

Olga Barlow

Participant

July 17, 2020 at 10:11

Hello,

1) Go to Appearance > Themes > install and activate the Storefront theme (default official WooCommerce theme). Try to add to cart and check if the Storefront theme mini cart updates correctly. In case you have the same issue with the Storefront then contact plugin author we won’t be able to help you.

2) If everything works fine with the Storefront but the problem persists ONLY once you switch to XStore then provide us with screenshots of the Storefront mini cart content (to explain what products should be there when the plugin works), WP Dashboard access to your site because you use the maintenance mode and we can’t check the site http://prntscr.com/tjh13p and FTP access. We’ll check the compatibility issue.

Regards

#244638 Copied In reply to: Incompatibility problem

Olga Barlow

Participant

July 17, 2020 at 08:43

Hello,

1) Provide us with screenshots of the issue because I don’t understand what exactly is not suitable for you. Use Lightshot screenshot free tool to share the screenshots.
2) Images take 100% with of the product block https://gyazo.com/16e400929a13d831045b4563b0ce1f37 + 15px of paddings between products. What do you want to make bigger?
3) The numeric value in the permalink could be if you did not add the title for your products. If the title is added it generates the title in the permalinks, as a rule, depending on your permalinks settings of course (Settings > Permalinks).

Regards

#244631 Copied In reply to: [Urgent] Product shop not show some product images after un update

Olga Barlow

Participant

July 17, 2020 at 08:34

Hello,

Truly saying we did not test that plugin. Anyway, if this works fine with the WooCommerce you should not face any compatibility issues with our theme because we support all the payment gateways that WooCommerce plugin support.

So, try the plugin if your client requires that. If you face any issues with our theme feel free to contact us and we’ll help.

Regards

#244629 Copied In reply to: Worldpay / WooCommerce intergration

Olga Barlow

Participant

July 17, 2020 at 08:25

Hello,

We have updated the archive. Try again, please.

Regards

#244628 Copied In reply to: slippy zoom function not working

Olga Barlow

Participant

July 17, 2020 at 08:24

Hello,

Sorry for the delay with update. Check now, please.

Regards

#244627 Copied In reply to: Legenda Core 1.03

Olga Barlow

Participant

July 17, 2020 at 06:15

Hello,

Yes, go to Theme Options > WooCommerce > Single Product > Single product layout > Fixed Added To Cart Message > choose Off.

Regards

#244618 Copied In reply to: Open mini cart when product is added

Olga Barlow

Participant

July 17, 2020 at 06:03

Hello @Rodrigo,

You can use Insert Headers and Footers plugin to add GA code.

Regards

#244617 Copied In reply to: How do I add Google Analytics to the XStore?

Olga Barlow

Participant

July 16, 2020 at 17:24

Hello,

You are welcome.

Regards

#244595 Copied In reply to: Some Demos not available

Olga Barlow

Participant

July 16, 2020 at 17:21

Hello,

Try now, please.

Regards

#244594 Copied In reply to: Mobile menu takes a while to load and does not scroll on iPhone

Olga Barlow

Participant

July 16, 2020 at 17:17

Hello,

Try now, please.

Regards

#244593 Copied In reply to: Menu mobile

Olga Barlow

Participant

July 16, 2020 at 14:07

Hello,

Truly saying we did not find the option you asked. We posted question in the comments area of the plugin https://codecanyon.net/item/woocommerce-pdf-invoice/5951088/comments?page=68&filter=all#comment_24764387 to make sure.

If you used other plugin and it suits your needs and works fine you can use it. There is no need to use the bundled plugin just because it comes with the theme.

Regards

#244571 Copied In reply to: WooCommerce PDF Invoice – not sending me copy of invoice on order

Olga Barlow

Participant

July 16, 2020 at 10:45

Hello,

Take our apologies for the delay in answering. Could you, please, provide us with FTP access to your site?

Regards

#244559 Copied In reply to: Menu mobile

Olga Barlow

Participant

July 16, 2020 at 10:42

Hello,

I see that you reset your WP. Do you want to install the WPBakery or Elementor version of the Niche Market demo?

Regards

#244558 Copied In reply to: Problem in importing Niche market theme

Olga Barlow

Participant

July 16, 2020 at 10:37

Hello,

Unfortunately, if this option is disabled https://snipboard.io/M3W7Ab.jpg there is no way to add the X for the out of stock variation.

Regards

#244555 Copied In reply to: how to not Hide products that are out of stock

Olga Barlow

Participant

July 16, 2020 at 10:32

Hello,

What is the max input vars limit on your site? Could you, please, contact your hosting provider and increase that limit to 3000-5000? After that try to log in using FB. If you still have the error after that then provide us with WP Dashboard and FTP access to your site + server error logs.
Because we have already had a user with a similar issue and the server settings were the reason of the problem, check here https://www.8theme.com/topic/facebook-login-cant-login-with-facebook-please-try-again-later/

Regards

#244554 Copied In reply to: Facebook Login

Olga Barlow

Participant

July 16, 2020 at 08:21

Hello,

Our developers studied the issue and unfortunately, it’s no possible to add that hook if you use the single product builder. So, if you want to use that plugin switch to the default layout and use tabs below the product to display the table before the tabs.

Regards

#244547 Copied In reply to: Plugin doesn't work with xstore theme.

Olga Barlow

Participant

July 15, 2020 at 21:36

Hello,

Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#244529 Copied In reply to: Product Slider

Olga Barlow

Participant

July 15, 2020 at 21:35

Hello,

6/ We don’t have option to enable off-canvas sidebar for the desktop version. Only filters area https://gyazo.com/93d78ec8de55058a4fb0895a5307088e
Is it suitable for you?

Regards

#244528 Copied In reply to: Category Offcanvas

Olga Barlow

Participant

July 15, 2020 at 21:30

Hello,

You are welcome.
Please, provide us with the temporary WP Dashboard access to your site and we’ll add images and send you screenshots where exactly you need to change them in the future.

Regards

#244526 Copied In reply to: Problem in importing Niche market theme

Olga Barlow

Participant

July 15, 2020 at 21:29

Hello,

Ok. We have answered. But conversation via emails could be longer than using a support forum. Because support staff doesn’t have direct access to emails.

Regards

#244525 Copied In reply to: Some Demos not available

Olga Barlow

Participant

July 15, 2020 at 18:18

Hello,

Available products have the Add to cart button, out of stock products – Read more http://prntscr.com/tievqi .

Regards

#244518 Copied In reply to: Product Attributes

Olga Barlow

Participant

July 15, 2020 at 18:14

Hello,

You are welcome. I’m glad that my assistance was helpful for you!

Regards

#244517 Copied In reply to: Lot's space between testimonials and arrows to navigate the testimonials

Olga Barlow

Participant

July 15, 2020 at 18:11

Hello,

If you use the third-party plugin that probably some additional customization is required to add the plugin swatches to Quick View (xstore/woocommerce/product-quick-view.php). You can submit an additional customization request here.

Regards

#244516 Copied In reply to: How to show variations and add to cart button in quick vie.w
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Viewing 15,870 results - 15,841 through 15,870 (of 30,337 total)

Viewing 30 posts - 15,841 through 15,870 (of 30,337 total)

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