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Topic: Shopping cart checkout errors - by Giles

Giles

Participant

July 17, 2020 9:55 am

Hi, for some reason I’m getting these errors when I try and checkout https://prnt.sc/tjgru1

any idea why this might be happening?

Thanks,
Giles
Theme version: 6.3.7
WooCommerce version: 4.2.2

Please contact administrator
for this information.

#244634 copied to clipboard

Olga Barlow

Support staff

July 17, 2020 10:38 am

Hello,

Provide us with test information for the credit card to check the mentioned issue http://prntscr.com/tjhnm4

Regards

#244646 copied to clipboard

Rose Tyler

Support staff

July 17, 2020 10:39 am

Hi,

Please check how does it work with a default WC theme – Storefront. If the situation is independent of the theme, contact the support of WooCommerce to get assistance.

Regards

#244647 copied to clipboard

Giles

Participant

July 17, 2020 11:13 am

Hi, i tried it again and the errors dont show but nothing happens when i click the ‘place order’ button – https://prnt.sc/tjiaw5

Are you able to do a quick test maybe. I don’t think it matters what credit card details you use.

#244654 copied to clipboard

Giles

Participant

July 17, 2020 11:20 am

Sorry, it looks like i put in the wrong expiry date. It seems to work now I changed that. I used this card number too 5555555555554444

#244657 copied to clipboard

Rose Tyler

Support staff

July 17, 2020 12:18 pm

Have you sorted out?
Let us know if you need any other assistance.

Regards

#244661 copied to clipboard

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