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Incompatibility problem - by Silvia Cavallaro

This topic has 4 replies, 2 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

Silvia Cavallaro

Participant

July 13, 2020 at 14:30

Hi, I need assistance for my website, I have installed a plugin for the price change based on the quantities (SUMO Discounts) but the mini cart does not update the quantities and prices correctly. I also use pugin Quantity of product for WooCommerce Pro.
You can see this problem in the following product:
– https://www.adunatastore.it/prodotto/guidoncini-pentagonali-grande/
– https://www.adunatastore.it/prodotto/guidoncini-pentagonali-medio/
– https://www.adunatastore.it/prodotto/guidoncini-triangolari/
– https://www.adunatastore.it/prodotto/guidoncini-triangolari-medio/

Please, contact administrator
for this information.

#244267 Copied Theme version: 6.3.7

3 Answers

Olga Barlow

Support staff

July 13, 2020 at 20:52

Hello,

We don’t guarantee compatibility with third-party plugins. Did you try bundled plugin http://prntscr.com/th4nwa – WooCommerce Dynamic Pricing and discount?

Regards

#244315 Copied

Silvia Cavallaro

Participant

July 16, 2020 at 18:26

I have also tried with the other products, the mini cart does not take the right quantities, therefore it is not incompatible plugins but there is an update problem in the cart, if in any product I try to insert 2 or 3 times various quantities the mini cart keeps adding only 1 unit at a time, can you check please?

#244598 Copied

Olga Barlow

Support staff

July 17, 2020 at 10:11

Hello,

1) Go to Appearance > Themes > install and activate the Storefront theme (default official WooCommerce theme). Try to add to cart and check if the Storefront theme mini cart updates correctly. In case you have the same issue with the Storefront then contact plugin author we won’t be able to help you.

2) If everything works fine with the Storefront but the problem persists ONLY once you switch to XStore then provide us with screenshots of the Storefront mini cart content (to explain what products should be there when the plugin works), WP Dashboard access to your site because you use the maintenance mode and we can’t check the site http://prntscr.com/tjh13p and FTP access. We’ll check the compatibility issue.

Regards

#244638 Copied
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