Ok. We have answered. But conversation via emails could be longer than using a support forum. Because support staff doesn’t have direct access to emails.
Regards
Olga Barlow
Participant
July 15, 2020 at 18:18
Hello,
Available products have the Add to cart button, out of stock products – Read more http://prntscr.com/tievqi .
Regards
Olga Barlow
Participant
July 15, 2020 at 18:14
Hello,
You are welcome. I’m glad that my assistance was helpful for you!
Regards
Olga Barlow
Participant
July 15, 2020 at 18:11
Hello,
If you use the third-party plugin that probably some additional customization is required to add the plugin swatches to Quick View (xstore/woocommerce/product-quick-view.php). You can submit an additional customization request here.
Regards
Olga Barlow
Participant
July 15, 2020 at 18:05
You are welcome!
Regards
Olga Barlow
Participant
July 15, 2020 at 18:05
Hello,
In general, the theme is not responsible for schema for the products, it’s WooCommerce plugin area. So, our theme doesn’t have options or code that you could change to edit that. Ask about that on the WooCommerce support forum.
Regards
Olga Barlow
Participant
July 15, 2020 at 17:31
Hello,
Try to update theme to version 6.3.8 and XStore Core plugin to version 2.3.8. Check the filter after that.
Unfortunately, we have not found a solution yet. Still working on it. Take our apologies for this inconvenience.
Regards
Olga Barlow
Participant
July 15, 2020 at 16:10
Hello,
We need some time to find out what causes that issue even if you chose all the necessary permissions.
Regards
Olga Barlow
Participant
July 15, 2020 at 14:04
Hello,
Time of the adding to cart and the search depends on the server response time and optimized structure of your DataBase. Both things use the Ajax requests and time of getting the answer from your server and DB after this request is longer than it should be https://gyazo.com/de70b5e619d6a56eb5d49d08ea580d9c – 2.78s and compare our demo https://gyazo.com/ed926b1406c13f29b374b03b22644e26 – 220ms
So, optimize your DB and reduce server response time to get better results.
P.S. I have pressed on the Reinstall now button for your WP http://prntscr.com/ti7x6n And that space disappeared and the slider is ok for now. Probably you changed something in the core WP files that absolutely unacceptable. If you want to make any changes you can do them only in child theme files. Never change the core WP files!
Regards
Olga Barlow
Participant
July 15, 2020 at 12:50
Hello,
Buttons won’t solve the problem because the slider height is the problem, that height is calculated by script. Why the script calculates the wrong height that is the question. I’m sure that Instagram fixes do not cause the issue because the problem with Testimonials slider persists even when the default theme is enabled, it means that our theme and fixes of theme files are not the reason of the issue. But that strange code could be, not sure.
It looks that that code http://prntscr.com/ti7txd is HTML Entity (decimal) http://prntscr.com/ti7r9o Maybe something was changed with encoding on your server because it also does not disappear even if you enable any default WP theme.
Regards
Olga Barlow
Participant
July 15, 2020 at 12:32
Hello,
We understand your frustration and do really want to help you. But your 500 problem is related to a few things:
1) Incorrect server configuration that caused errors in our Core plugin (for example low PHP version caused the following error http://prntscr.com/ti77la because only PHP 7.0 and greater supports <=> http://prntscr.com/ti78lw ). At this moment your PHP version is ok and there are no such errors in the server error log.
2) Error of zlib output compression https://prnt.sc/ti7d0j This also is related to your server configuration. Ask your hosting provider to zlib.output_compression = Off
Let me know if it helps.
Regards
Olga Barlow
Participant
July 15, 2020 at 12:14
Hello,
1) Download child theme from the Downloads area https://www.8theme.com/downloads
2) Extract it and change the folder name to xstore-niche-child for example. Also you can edit the child theme style.css insde and change the child theme title, for example http://prntscr.com/ti6zut
3) Upload the child theme folder to wp-content/themes/
4) Go to Dashboard > Network admin > Themes > click on Network activate for your child theme.
5) Go to your site dashboard and activate this child theme.
Regards
Olga Barlow
Participant
July 15, 2020 at 11:15
Hello,
We have added a couple of additional checks to prevent the calling of any functions of the core plugin.
Glad to hear that it helped.
Regards
Olga Barlow
Participant
July 15, 2020 at 07:07
Hello,
Plugin updated. You can find the latest version on the Downloads page https://www.8theme.com/downloads to update manually or log in to your Dashboard > XStore > Plugin Importer > hover over the plugin and click the update button.
Regards
Olga Barlow
Participant
July 15, 2020 at 07:06
Hello,
You don’t need purchase code to update the plugin. You can either update plugin manually using the latest version from the Downloads page https://www.8theme.com/downloads or log in to your Dashboard > XStore > Plugin Importer > hover over the plugin and click update button.
Regards
Olga Barlow
Participant
July 14, 2020 at 22:49
Hello,
This issue was fixed in version 6.3.7 of our theme. Please, update theme to latest version (6.3.8) and XStore core to 2.3.8, clear plugin cache, clear CDN cache.
After that go to XStore > Instagram API > remove the add the Business API. Then edit your Instagram element or widget (depending on what you use) and choose the newly added account.
Regards
Olga Barlow
Participant
July 14, 2020 at 22:45
Hello,
To delete plugin you need just to deactivate it and then remove it. That’s all.
Yes, you can use it, actually, Static Blocks were created for these purposes.
Enable Elementor for static blocks in the Elementor settings. Create Static block with the layout you need (ignore share icons below the block content). After that go to Appearance > Widgets > add the Static block widget to the Prefooter/Footer widget area.
Maybe one of the cache plugins caused some js error. Try to disable them one by one and check which one causes the problem.
Regards
Olga Barlow
Participant
July 14, 2020 at 14:01
Hello,
We meant that you need to contact your hosting provider and explain to them that your contact form does not work. Hosting support will check the mail server and the mail server error logs because these things are related to server settings.
Regards
Olga Barlow
Participant
July 14, 2020 at 13:59
Hello,
Contact Dokan plugin support and check the plugin documentation to find out how to disable that sidebar and remove the mentioned information. Vendor page is the Dokan plugin page, it’s not the theme page.
Regards
Olga Barlow
Participant
July 14, 2020 at 13:28
Hello,
Check the permissions of your user that set in the FB settings http://prntscr.com/thk1ex
Could you, please, re-add your API token? Don’t change and don’t remove anything after that.
Regards
Olga Barlow
Participant
July 14, 2020 at 11:44
Hello,
It would be better if you address these questions to your hosting provider. They better know what their plugin offers and if you need any other cache plugins or not.
Cloudflare is CDN. You can use it separately from cache plugin or config it using cache plugin settings.
