Forum Replies Created

Viewing 30 posts - 14,881 through 14,910 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 1, 2020 at 17:02
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 1, 2020 at 17:00

    Hello,

    It looks the Autoptimize plugin caused the mentioned issue. Once I disabled plugin everything works fine. Probably plugin minifies the HTML content in the wrong way.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 1, 2020 at 16:56

    Hello,

    1) Scan the XStore core plugin for strings and then use the String translator to translate the mini cart content.
    2) Provide us with temporary WP Dashboard access to your site. We’ll add the mentioned strings of the promo text to string translator.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 1, 2020 at 16:54

    Hello, @FrankD

    1. Could you, please, provide us with screenshot of the Hello bar that you want to remove. You can use the Lightshot screenshot tool to share the screenshot.
    2. Go to Theme Options > WooCommerce > Shop > Catalog mode > choose on to remove the add to cart buttons for your products. Go to Theme Options > Header builder > remove the cart element from the header content (desktop and mobile) if you don’t need it.
    a. Ok.
    3. To hide the reviews go to WooCommerce > Settings > click the Products tab >
    Enable reviews > turn off.
    4. Go to XStore > Plugin installer > install YITH Wishlist plugin and set it up according to docs https://www.8theme.com/documentation/xstore/plugins/wishlist/
    5. Provide link to your site for better understanding.
    6. Provide link to your site and temporary WP Dashboard access. Also, send us link to About us page where you like the reviews.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 1, 2020 at 16:45

    Hello, @blubbbiz

    Please, create the individual topic and explain in more detail what blue screen you want to remove.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 1, 2020 at 16:42

    Hello,

    Take our apologies but unfortunately, we don’t have the size guide PSD.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 1, 2020 at 16:21

    Hello,

    Does the Square plugin have such option by default? Do you have the link to their demo where the button is on the single product?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 1, 2020 at 16:18

    Hello,

    Because I don’t see that you added that element to mobile header http://prntscr.com/u9pb83

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 1, 2020 at 16:16

    Hello,

    Our theme does not have any coupon options. The coupon option is the WooCommerce option and maybe if you use any additional plugin for these purposes then check also plugin permissions. We even did not visit the coupon section.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 1, 2020 at 16:04

    Hello,

    No, I mean that I cleared the cache. Read the plugin documentation on how to clear the cache.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 1, 2020 at 16:02

    Hello,

    All the suggestions that I had I told you but they do not work. Really, we don’t have ideas anymore. Unfortunately, but it’s try. We suggested to you upload squared jpg images from the very beginning for your products but now when you have a mix of the png and jpg images and some of them are squared, other – landscape or portrait, don’t know what to do to remove the blurred effect.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 1, 2020 at 15:57

    Hello,

    Nope, we need also FTP access to edit theme code and check if it helps to fix the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 1, 2020 at 15:56

    Hello,

    You can use the already created and partially translated files https://www.8theme.com/topic/%f0%9f%87%b7%f0%9f%87%b4-romanian-romana-ro_ro/#post-235586
    Place them to wp-content/languages/themes and replace your translation. Sync translation after that https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
    Finish translation if you still have the missing strings on the frontend.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 1, 2020 at 15:52

    Hello,

    We just reinstalled XStore core plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 1, 2020 at 15:49

    Hello,

    Look, the additional addons and templates that Revolution plugin authors allow access to when you buy the individual license are not related to the theme but to plugin policy. Revolution plugin is not limited in its options if it comes bundled with the theme. But individual license allows access to things that plugin authors developed in addition to the plugin. We don’t advertise that we provide access to additional slider addons, templates but only that we include the premium plugin – Revolution slider according to extended license policy and plugin author rules.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 1, 2020 at 15:38

    Hello,

    But it’s already with white color http://prntscr.com/u9oggc

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 1, 2020 at 15:36

    Hello,

    Done. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 1, 2020 at 15:35

    Hello,

    Yes, provide us with WP Dashboard access, please. We’ll check if everything works as expected with the default WP theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 1, 2020 at 15:23

    Hello,

    Who is Mica?
    You should create image with the white space on both sides. At this moment your image does not have white space on the left side.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 1, 2020 at 14:23

    Hello,

    Take my apologies for the delay in answering.

    1) Check now, please.

    2) Don’t see the mentioned issue with the product https://gyazo.com/1a34ee2066441890e0b266bf2ba6eaf6

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 18:37

    Hello,

    I did not face issue with theme update https://gyazo.com/fddd3273b283b1c02d78d3147a3f7b2b

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 18:30

    Hello,

    Update the Massive Addons plugin to the latest version 2.4.7 because version 2.4.6.1 has known compatibility issues with the latest WP version. MA plugin does not come bundled with the WooPress theme, so you should update it by yourself.
    Let me know if you still have any issues after MA plugin update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 18:25

    Hello,

    What browser do you use? Try to clear the browser cache. I don’t have a problem to add the credit card number https://gyazo.com/b7e06f526fd0dacead6ece24b8e0ed00

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 18:22

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 18:20

    Hello,

    It was disabled in page settings http://prntscr.com/u9421q

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 18:18

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 18:17

    Hello,

    1) Go to WooCommerce > Status > press on the Tools tab > press Install pages button to install default WooCommerce pages and get Checkout, cart, shop, my account.
    2) Go to Theme Options > Header builder > edit the Cart element > edit the content of the minicart http://prntscr.com/u93zwm
    3) Follow the documentation to translate theme and XStore core plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 18:15

    Hello,

    We don’t have such option. You may try to do this using custom CSS but we need link to your product to help you and provide the correct code depending on the breadcrumbs type you use.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 18:13

    Hello,

    Do you want to stretch the breadcrumbs bg http://prntscr.com/u93xg7 ? Could you, please, provide us with the WP Dashboard access to check the settings you use?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 18:11

    Hello,

    Why can’t you answer to the previous topic? What error do you get while trying to reply?
    Provide us with FTP access to your site to check the issue in more detail, please. I found js error in the console that could be the reason of the issue.

    Regards

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Viewing 30 posts - 14,881 through 14,910 (of 30,391 total)
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