Forum Replies Created

Viewing 30 posts - 14,911 through 14,940 (of 30,391 total)
1 2 3 … 497 498 499 … 1,012 1,013 1,014
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 18:07

    Hello,

    We’ll fix this issue in the next theme update.

    Regards

    #250045 Copied In reply to: Errors on site
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 18:07

    Hello,

    It looks that you did not copy all the necessary files.
    Go to Plugins > disable and remove the WPBakery plugin. Go to Appearance > Install plugins and install plugin again to get the latest version.

    Regards

    #250044 Copied In reply to: I cannot update WPBakery Page Builder
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 18:06

    Hello,

    Go to Plugins > disable and remove the plugin. Install it again from the Appearance > Install plugins. Tell me if you still have the mentioned error after that.

    Regards

    #250043 Copied In reply to: Legenda Core 1.0.4 download
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 18:04

    Hello,

    Why do you post the question on the Blanco theme support forum then http://prntscr.com/u93rfg ? Could you, please, create topic on the correct support forum https://www.8theme.com/forums/legenda-support-forum/ because you always post the question for the Blanco theme and it causes misunderstanding.

    Regards

    #250041 Copied In reply to: place tags below categories
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 17:59

    Hello,

    Go to Theme Options > WooCommerce > Shop > Shop page layout > enable sidebar for both shop page and product categories.

    Regards

    #250040 Copied In reply to: sidebar left on shop page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 17:54

    Hello,

    Nope, Revolution slider authors allow using the Premium features only for those who buy the individual license. So, if you want to use Revolution slider addons or Template library you need to buy the license. You can find some free templates here https://www.8theme.com/downloads Premium templates will be available only after plugin registration.

    Regards

    #250039 Copied In reply to: Slider Revolution doesn't allow to add new module from template.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 17:51

    Hello,

    Set client_max_body_size 20M if you use NGINX or SubstituteMaxLineLength 20M if you use Apache.

    Regards

    #250038 Copied In reply to: Editor dissapeared in pages
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 17:50

    Hello,

    Read here where to find that option https://help.mediavine.com/en/articles/450233-cloudflare-rocket-loader-conflict#:~:text=To%20disable%20Rocket%20Loader%2C%20open,and%20toggle%20the%20feature%20off.
    Or provide us with CloudFlare access and we’ll check it for you.

    Regards

    #250037 Copied In reply to: Variation Gallery not working
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 17:47

    Hello,

    You are using XStore 6.3.4 http://prntscr.com/u93gju The latest version of theme available on ThemeForest is 7.0 http://prntscr.com/u93h3e So, install the latest version of theme and try to activate it again.

    Regards

    #250036 Copied In reply to: Item Purchase Code
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 17:45

    Hello,

    Revolution plugin comes bundled with our theme, so you don’t need the individual license to use it, read more https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

    Regards

    #250035 Copied In reply to: Home Page Slider and Theme Icon Set
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 17:44

    Hello,

    Make sure that Massive Addons plugin is updated to version 2.4.7 because as a rule out of date version of this plugin gives the error with WP 5.5 https://www.8theme.com/downloads
    If the update of MA plugin does not help then provide us with WP Dashboard access to your site.

    Regards

    #250034 Copied In reply to: WP Bakery Page Builder is not saving changes!!
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 17:42

    Hello,

    Go to Theme Options > WooCommerce > Single product > remove Size Guide Image.

    Regards

    #250033 Copied In reply to: Hide size chart
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 17:40

    Hello,

    Could you, please, provide us with link to the product with the review to check why it does not work for you and provide the correct code?

    Regards

    #250032 Copied In reply to: Hide review date on product reviews
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 17:34

    Hello,

    Are you talking about this text http://prntscr.com/u9384n ? What exactly do you edit: bg color, text itself, fon-size?

    Regards

    #250030 Copied In reply to: Wp Bakery wont save my changes with xStore theme
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 17:32

    Hello,

    Go to Theme Options > Header builder > edit the right connection block if the top header and remove the Newsletter element.

    Regards

    #250029 Copied In reply to: I can´t eliminate popup
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 17:21

    Hello,

    What do you mean by “is not properly visible.”? Missing WooCommerce widgets? WooCommerce widgets do not work out of the shop archive pages (shop and product categories). It does not depend on theme but on WooCommerce plugin/

    Regards

    #250028 Copied In reply to: Sidebar Issue
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 17:16

    Hello,

    It looks that your server blocks the request because of the server limits or Mod_Secure settings when the Elementor plugin is enabled. Could you, please, contact your hosting provider to check the error logs and fix the limits if you want to use the Elementor?
    Also, we would not recommend 2 page builders at the same time, choose either Elementor or WPBakery page builder as the main page builder and use it.

    Regards

    #250026 Copied In reply to: I cant edit pages – Page not loading
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 16:39

    Hello,

    I don’t see issues while changing the bg of the prefooter section using Elementor https://gyazo.com/8d7d8e1e9ceebe2715a54ac23edd16dd
    Maybe you did not save your changes or edited the wrong block.

    Regards

    #250019 Copied In reply to: Static blocks pre footer area
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 15:35

    Hello,

    It does not depend on the XStore theme. It comes from WooCommerce, so contact WooCommerce support about this if you have suggestion about the improvement of the WooComerce filtering https://wordpress.org/support/plugin/woocommerce/

    Regards

    #250016 Copied In reply to: Bad SEO for WooCommerce products filter
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 15:32

    Hello,

    Are you talking about the shadow hover effect?

    Add the following code to Theme Options > Custom CSS

    @media (min-width: 993px){
    .products-loop .product:hover, .carousel-area .product-slide:hover {
        box-shadow: 0 0 10px 3px rgba(0,0,0,.1);
        z-index: 2;
        transform: translateY(-5px) scale(1.007);
        border-radius: 5px;
    }
    .products-loop .product, .swiper-container .product-slide {
        transition: all .2s ease-in-out;
    }
}

    Regards

    #250015 Copied In reply to: Product View
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 15:26

    Hello,

    We checked the site but don’t see things that could be reason of this issue. We don’t have options to optimize the backend, only frontend. So, unfortunately, we don’t have any extra solutions to speed up the backend, sorry.

    Regards

    #250013 Copied In reply to: Slow website and editting too
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 15:11

    Hello,

    I see a lot of JS errors in console http://prntscr.com/u90bdw
    Check the CloudFlare settings. Do you have this option on or off https://prnt.sc/u7linh ? If this option is enabled then try to disable it and clear the CDN cache. Reply back after that.

    Regards

    #250008 Copied In reply to: Variation Gallery not working
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 15:04

    Hello,

    If your layers are out of the grid area (the device width) http://prntscr.com/u905bm they will be cut off. Read more here about responsive of the Revolution slider https://www.themepunch.com/faq/responsive-content/

    Regards

    #250007 Copied In reply to: Slider not fully visible
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 14:55

    Hello,

    Fixed.

    Regards

    #250004 Copied In reply to: Translate and instagram hash problem
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 14:40

    Hello,

    It looks that when browser displays images on the home page where there are no sidebar and 4 products per row the product block width is changed and it looks like when you resize the image block it makes the problem for your images https://gyazo.com/a6d32a61af27b7844fc79104dde48200 Not sure why. Maybe because of it’s width/height proportions. But it’s not our theme code because it happens even if you open the image in the separate tab where theme does not affect it.

    Regards

    #250000 Copied In reply to: Xstore theme – issue with product thumbnails
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 14:31

    Hello,

    It displayed the cached version. I have removed the plugin cache and logo displays.

    Regards

    #249999 Copied In reply to: Logo not displaying on mobile app
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 14:19

    P.S. You can change the colors of the Sticky header from the settings http://prntscr.com/u8z806

    Regards

    #249998 Copied In reply to: Logo and search function
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 14:18

    Hello,

    Don’t see the mentioned issue http://prntscr.com/u8z799

    Regards

    #249997 Copied In reply to: Logo and search function
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 13:54

    Hello,

    You have copied core theme files to child theme http://prntscr.com/u8ync3
    It caused your error. Don’t copy files from the framework folder to child theme. If you want to change any unction from that files copy only function to child theme functions.php and do the changes you need, there is no need to copy file with all theme functions because it may cause the error.
    I have renamed the folder and the fatal error disappeared. So, copy only function you changed to child theme.

    Regards

    #249989 Copied In reply to: Fatal error after update xstore to v7.0
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 31, 2020 at 13:42

    Hello,

    I have made this http://prntscr.com/u8yeq3 , cleared the cache and everything works fine. Check now.

    Regards

    #249988 Copied In reply to: off-canvas on mobile
  • 1 2 3 … 497 498 499 … 1,012 1,013 1,014
    Viewing 14,940 results - 14,911 through 14,940 (of 30,391 total)
Viewing 30 posts - 14,911 through 14,940 (of 30,391 total)
1 2 3 … 497 498 499 … 1,012 1,013 1,014

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