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Xstore theme – issue with product thumbnails

This topic has 34 replies, 4 voices, and was last updated 3 years, 7 months ago ago by Olga Barlow

R

Participant

July 16, 2020 at 20:13

Hello Support team,

I am getting an issue with products images.

When seeing products, they don’t seem to come up with their smaller, thumbnail versions, but full sizes.

Can you please help to fix this issue?

Here’s what I’ve done so far:

1. Reviewed similar posts on this forum, like https://www.8theme.com/topic/how-to-make-gallery-images-as-thumbnails-on-single-product-page/

But their solution don’t work for me.

2. Looked into the code, wp-content/themes/xstore/framework/woo.php : 1047 : function etheme_lazy_swiper_image

But to no avail.

Thanks!

Please, contact administrator
for this information.

#244601 Copied Theme version: 6.3.8 WooCommerce version: 4.3.0

33 Answers

Rose Tyler

Support staff

July 17, 2020 at 06:56

Hello,

Please read this article https://xstore.helpscoutdocs.com/article/89-product-images , set the desired size > regenerate thumbnails.

Regards

#244621 Copied

R

Participant

July 19, 2020 at 21:43

Hello Rose,
Thank you for replying.
I did that, multiple times, but to no good result.
Can you please login to my WordPress admin panel and see?

Thanks!

#244784 Copied

Rose Tyler

Support staff

July 20, 2020 at 10:38

Hello,

On which page you can see this situation?
If products are shown via element, check settings of Image size – http://prntscr.com/tl46yw
Here what I can see – http://prntscr.com/tl484m Clear cache and check one more time.

Regards

#244838 Copied

R

Participant

July 25, 2020 at 01:08

I’m still having issues. Please have a look. On the home page slider the images all look blurry but when you click on the product or on shop page grid, they look good/clear…? This is very frustrating.

Please contact administrator
for this information.

#245319 Copied

John Holden

Support staff

July 25, 2020 at 05:40

Hi,

Please provide temporary wp-admin and FTP access, so we can take a closer look

Regards,
Hung PD

#245324 Copied

R

Participant

July 26, 2020 at 17:15

OK:

Please contact administrator
for this information.

#245504 Copied

R

Participant

July 26, 2020 at 17:24

Another issue with images: Mobile functions are off as Images are missing on mobile but showing on desktop and watermarks on images are showing on desktop but not mobile.

#245505 Copied
Olga Barlow

Support staff

July 27, 2020 at 17:57
Hello,

I see that you have the below code http://prntscr.com/tpf12m for the images on the home page
```
#category-image a.product-content-image img {
    height: 300px!important;
    object-fit: cover!important;
    width: 300px!important;
}
```
Try to remove it and check after that.

Regards
#245607 Copied
R

Participant

August 12, 2020 at 03:13

Can you please tell me how to remove that? I’m not sure how that happened. Also, I just want my images to look good on homepage, and shop page, please help me fix this.

#247314 Copied

John Holden

Support staff

August 12, 2020 at 05:09

Hi,

It comes from Xstore child theme

Regards,
Hung PD

#247321 Copied

R

Participant

August 12, 2020 at 18:32

I overstand but there are two xstore theme options in my store, can you have a look?

#247514 Copied

Olga Barlow

Support staff

August 13, 2020 at 11:52

Hello,

We’ll fix it in the next 7.0 update.

Regards

#247656 Copied

R

Participant

August 18, 2020 at 23:34

I see two themes, xstore and xstore child. Which one am I suppose to activate?? Did you fix it??

#248440 Copied

Olga Barlow

Support staff

August 19, 2020 at 12:15

Hello,

You should use XStore child. Read more what the child theme is here https://developer.wordpress.org/themes/advanced-topics/child-themes/

We’ll fix double options in the 7.0 of XStore theme update. 7.0 update coming soon.

Regards

#248507 Copied

R

Participant

August 19, 2020 at 22:12

You’ll fix what in 7.0? I’m so confused. I’ve been asking about the same thing over & over again for weeks now and my issue still has not been resolved by your support!

#248624 Copied

John Holden

Support staff

August 20, 2020 at 06:04

Hi,

We fixed 2 Theme Options in dashboard. Please update theme & Xstore core plugin to latest version.

Regards,
Hung PD

#248640 Copied

R

Participant

August 24, 2020 at 17:20

There is a major issue with xstore child theme. When I use that theme my header and footer info is missing. When I activate xstore theme (not child) my content is showing but my pop up forms are messed up.

Also why is there 2 Theme Options showing still??

Please contact administrator
for this information.

#249077 Copied

R

Participant

August 26, 2020 at 00:18

OMG!! PLEASE HELPPPP!!! IT’S BEEN OVER 30+ HRS HOURS!!!

#249291 Copied

John Holden

Support staff

August 26, 2020 at 05:31

Hi,

I’m so sorry for the delay that you faced.

Check now please

Regards,
Hung PD

#249306 Copied
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