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Unable to Enter info in Credit Card Fields on Checkout Page

This topic has 4 replies, 2 voices, and was last updated 3 years, 7 months ago ago by Olga Barlow

  • Avatar: SweetPetiteConfections
    SweetPetiteConfections
    Participant
    August 27, 2020 at 18:00

    All of a sudden our online customers are unable to complete their orders because they are unable to enter their credit card info in the credit card fields on the Checkout page. No input is allowed.

    Please, contact administrator
    for this information.
    #249667 Copied Theme version: 2.9 WooCommerce version: 4.0.1
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 28, 2020 at 12:49

    Hello,

    You have updated WordPress but forgot to update bundled plugins and theme. I have updated theme and bundled plugins. Try now.

    Regards

    #249746 Copied
    Avatar: SweetPetiteConfections
    SweetPetiteConfections
    Participant
    August 28, 2020 at 16:58

    Olga, that did not fix the problem (but it created another problem or two for us). The credit card fields on the checkout page are still not allowing entries but all other checkout page fields are behaving normally.

    #249793 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 31, 2020 at 18:25

    Hello,

    What browser do you use? Try to clear the browser cache. I don’t have a problem to add the credit card number https://gyazo.com/b7e06f526fd0dacead6ece24b8e0ed00

    Regards

    #250055 Copied
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