Category and Brand filter - by europress

This topic has 15 replies, 3 voices, and was last updated 3 years, 6 months ago ago by Rose Tyler

  • Avatar: europress
    europress
    Participant
    August 13, 2020 at 16:03

    Hi,
    the category and brand filters dont work.

    When i select a category then a brand available, the products of the chosen brand don’t appear…

    Can yo check here, please:
    https://perfumario.pt/os-nossos-produtos/perfumes-homem/

    This situation is not related with versions of wordpress or woocommerce. had it before the last updates.

    Regards
    Fernando Almeida

    Please, contact administrator
    for this information.
    14 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 14, 2020 at 14:20

    Hello,

    Could you, please, provide us with FTP access to your site to check the issue in more detail?

    Regards

    Avatar: europress
    europress
    Participant
    August 14, 2020 at 14:47

    hi Olga,
    in private area

    regards

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2020 at 09:01

    Hi,

    I’ve passed this question to one from our technician team.
    You may face a delay in answering due to the weekend, please be patient and do not change access. Thanks in advance.

    Regards

    Avatar: europress
    europress
    Participant
    August 20, 2020 at 18:59

    Hi, any news on this issue.
    Thanks

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 21, 2020 at 17:30

    Hello,

    I’m very sorry about delay in answering. Our developers prepare major XStore 7.0 update on 25 August and unfortunately will be able to take a look at your issue only after 25 August.
    Would you be so kind to wait a little bit? We understand that your issue is important and it’s firs in the ”to fix” list of our developers.

    Regards

    Avatar: europress
    europress
    Participant
    August 24, 2020 at 09:01

    Thank you Olga.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 27, 2020 at 15:35

    Hello,

    Thank you for your patience.

    Our developers checked the issue.
    We found that problem caused by the Embrulho de presente woocommerce plugin. This plugin adds the additional query to filter product by the Embrulho presente category and only after that applies the filter by brand in that category https://prnt.sc/u6wt0z
    So, contact plugin author to sort our why they do this or if you want we can additionally customize child theme to use OR condition in the brand filter widget instead of the AND.

    Regards

    Avatar: europress
    europress
    Participant
    August 31, 2020 at 13:00

    Hi Olga,
    I disabled the plugin and the result was the same, but I may have forgotten something …
    If you can solve the problem in the child theme I will be very grateful.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 1, 2020 at 15:36

    Hello,

    Done. Check now.

    Regards

    Avatar: europress
    europress
    Participant
    September 1, 2020 at 15:54

    Hi Olga,

    I will check the functionality between the category and the brand and if everything is working correctly I will close the ticket.

    best regards

    Avatar: europress
    europress
    Participant
    September 1, 2020 at 16:21

    Hi Olga,
    I think that during the intervention they placed information in the footer area that does not belong to my website.

    This do not belong to my site
    As a last note, if you feel that you aren’t going to have the ability to finish your paper in the allotted time which you set aside, professional writing definition you should just stop.

    Belongs to this site https://www.affordable-papers.net/ that was made with a theme of yours.

    Can you check it here please:
    https://perfumario.pt/cart/

    best regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 1, 2020 at 18:10

    Hello,

    I see that that text was added to your cart content http://prntscr.com/u9rjda by the user http://prntscr.com/u9rjz6 2 weeks ago.

    Regards

    Avatar: europress
    europress
    Participant
    September 1, 2020 at 21:27

    Hi Olga,
    i’m sorry for the confusion…

    regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2020 at 07:04

    Hi,

    Feel free to ask if you have any other questions

    Regards

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