the category and brand filters dont work.
When i select a category then a brand available, the products of the chosen brand don’t appear…
Can yo check here, please:
This situation is not related with versions of wordpress or woocommerce. had it before the last updates.
Could you, please, provide us with FTP access to your site to check the issue in more detail?
in private area
I’ve passed this question to one from our technician team.
You may face a delay in answering due to the weekend, please be patient and do not change access. Thanks in advance.
I’m very sorry about delay in answering. Our developers prepare major XStore 7.0 update on 25 August and unfortunately will be able to take a look at your issue only after 25 August.
Would you be so kind to wait a little bit? We understand that your issue is important and it’s firs in the ”to fix” list of our developers.
Thank you for your patience.
Our developers checked the issue.
We found that problem caused by the Embrulho de presente woocommerce plugin. This plugin adds the additional query to filter product by the Embrulho presente category and only after that applies the filter by brand in that category https://prnt.sc/u6wt0z
So, contact plugin author to sort our why they do this or if you want we can additionally customize child theme to use OR condition in the brand filter widget instead of the AND.
I disabled the plugin and the result was the same, but I may have forgotten something …
If you can solve the problem in the child theme I will be very grateful.
I will check the functionality between the category and the brand and if everything is working correctly I will close the ticket.
I think that during the intervention they placed information in the footer area that does not belong to my website.
This do not belong to my site
“As a last note, if you feel that you aren’t going to have the ability to finish your paper in the allotted time which you set aside, professional writing definition you should just stop.”
Belongs to this site https://www.affordable-papers.net/ that was made with a theme of yours.
Can you check it here please:
Feel free to ask if you have any other questions
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