Forum Replies Created

Viewing 30 posts - 13,771 through 13,800 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2020 at 11:16

    Hello,

    1) Do you use WPBakery or Elementor?
    2) Do you use version importer (XStore > Import demos)? Provide screenshot of the error.
    3) Provide us with link to your site and temporary WP Dashboard access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2020 at 11:08

    Hello,

    Please, numerate your questions in the future to avoid misunderstanding!
    1) Here is a new screenshot https://gyazo.com/d1bdb7b79d6276ac0675e574b5a30b7d
    2) Go to Downloads area https://www.8theme.com/downloads Download the Import files archive, extract it, you’ll find versions inside and slider.zip archives depending on version folder.
    3) Read documentation https://developers.google.com/maps/gmp-get-started You need to create API to use the Google map and add the key to the map element settings.
    4) Go to Theme Options > WooCommerce > Product catalog > set 3 products per row.
    5) We don’t have size guide PSD, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2020 at 09:52

    Hello,

    Send this screenshot http://prntscr.com/v3wmnx ask them to fix that blocking.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2020 at 08:32

    Hello,

    Thank you. We continue investigating the login issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2020 at 18:01

    Hello,

    Use not that code but Mailchimp shortcode, you can find it below the form title http://prntscr.com/v3zqcf

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2020 at 17:58

    Hello,

    Maybe your server settings do not accept that or something. Please, contact your hosting provider support. They should be able to fix this problem! Server settings are outside the scope of our support, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2020 at 17:56

    Hello,

    Imported. Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2020 at 17:52

    Hello,

    Thank you. I have passed your issue to our developers. I’ll inform you once they fix the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2020 at 17:45

    Hello,

    1) Do you want to increase the image area and decrease the description column, something like this http://prntscr.com/v3zdr9 ?
    2) Are you talking about Revolution sliders from our demos?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2020 at 17:35

    Hello,

    Use the header builder to change the menu https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG
    Edit the top right connection block in header and remove the Newsletter element.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2020 at 17:33

    Hello,

    I have removed the item and added it again and then the link works. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2020 at 17:29

    Hello,

    Ok. Try to activate theme now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2020 at 17:25

    Hello,

    We need some time to get the answer from the plugin author. I’ll inform you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2020 at 17:21

    Hello,

    We did not test the logo.
    I have selected the project https://prnt.sc/v3yse4
    Tried to make changes in the header and it works http://prntscr.com/v3yuwy

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2020 at 17:11

    Hello,

    Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2020 at 17:02

    Hello,

    Provide us with WP Dashboard access to your site. We’ll check and try to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2020 at 17:01

    Hello,

    1) You can upload your translation here http://prntscr.com/v3yg04 https://www.8theme.com/forums/xstore-wordpress-support-forum/xstore-translation-files-sharing/
    2) Sorry, don’t understand your question. If you want to check the number of translated strings in your .po file you can go to Loco translate > Themes > XStore > edit translation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2020 at 16:58

    Hello,

    2) Provide us with FTP access to your site to check the issue in more detail.
    3) We don’t have such option, unfortunately.
    4) We added the WooCommerce snippet to child theme functions.php https://docs.woocommerce.com/document/editing-product-data-tabs/#section-2
    5) Only by additional customization. We don’t have such option by default.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2020 at 16:35

    Hello,

    Nope, it’s not theme option. Date settings you can find in the Settings > General > Date Format If you are looking for the default WordPress options. Don’t know if it changes the booking date format.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2020 at 16:33

    Hello,

    Provide us with WP Dashboard access with admin permissions and with vendor permissions. We’ll check the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2020 at 16:25

    Hello,

    Problem caused by third-party plugin Advance Weight http://prntscr.com/v3x8tq
    Contact plugin author to fix the error.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2020 at 15:58

    Hello,

    Oh, take our apologies, it seems we missed to add that. Please, provide us with WP Dashboard and FTP access to your site and we’ll fix this and help you with import.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2020 at 15:49

    Hello,

    I see that the master value is still 1000 http://prntscr.com/v3wuec
    And add our user web.8theme as a developer in the FB dev settings, we need to check the settings you use for the FB API.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2020 at 15:40

    Hello,

    1) That icon font is not the FontAwesome font. That icons are xstore icons font.
    2) It was blocked by your server settings http://prntscr.com/v3wmnx Please, contact your hosting provider to fix the mentioned blocking.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2020 at 15:38
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2020 at 15:37

    Hello,

    Did you share your license with somebody? How anybody could use your license to activate another site? Actually, the license was used 3 times: http://prntscr.com/v3wixp First domain is under maintenance, the second one is active and the last one is under maintenance.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2020 at 15:31

    Hello,

    What compatibility issues with the wc lovers multivendor plugin did you face? Explain in more detail and provide us with screenshots of the problem for better understanding. Also, provide WP Dashboard and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2020 at 15:27

    Hello,

    Edit the product and change the order of the attributes https://gyazo.com/ff73348c3b2e511daeb761929cff8f87
    Do you want to display the sale price in this way http://prntscr.com/v3wauc ? Add the below code to Custom CSS

    .content-product .price {
        display: flex;
        align-items: center;
        justify-content: center;
        flex-direction: row-reverse;
    }
    .content-product .price del {
        margin-left: 10px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2020 at 15:22

    Hello,

    Please, provide us with FTP access to your site. We need to check this issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 21, 2020 at 14:53

    Hello,

    Please, install the necessary extensions https://prnt.sc/v3p4ja We need to generate thumbnails for the products because at this moment it takes the original full-size images and it’s bad. Once you install these extensions go to Tools > Regenerate Thumbnails > regenerate all the thumbnails. After that reply back and we’ll continue our investigation.

    Regards

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    Viewing 13,800 results - 13,771 through 13,800 (of 30,391 total)
Viewing 30 posts - 13,771 through 13,800 (of 30,391 total)
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