Forum Replies Created

Viewing 30 posts - 13,741 through 13,770 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 23, 2020 at 10:59

    Hello,

    It works http://prntscr.com/v56zqa
    From your screenshot I see that you added code incorrectly and added additional blank space to class http://prntscr.com/v570om But there should not be space.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 23, 2020 at 10:55

    Hello,

    We can’t check your site http://prntscr.com/v56x8q Provide us with WP Dashboard access to your site to check the filters on the shop page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 23, 2020 at 10:52

    Hello,

    We have created Footer marseill02 example in the Static Blocks. Edit it according to your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 23, 2020 at 10:43

    Hello,

    Translated. Check now. If you have any other missing string use the String translator.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 23, 2020 at 10:30

    Hello,

    Go to Theme Options > Custom CSS and add the below code

    .sidebar .bapf_sfilter ul li {
        display: flex;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 23, 2020 at 10:27

    Hello,

    If you want to switch from the WPBakery to Elementor you will need to recreate the content of the pages because there is no migration tool that switches from WPBakery to Elementor automatically. So, if you want to switch the working site then we would recommend you to create staging site(copy of the existing site) and update(recreate) page by page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 23, 2020 at 09:58

    Hello,

    This issue is caused by your custom code http://prntscr.com/v55lft I suppose. Fix the code to avoid that fatal error and try to make the order after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 23, 2020 at 09:52

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 23, 2020 at 09:51

    Hello,

    Please, read the ThemeForest license policy https://themeforest.net/licenses/standard You can’t use 1 license for more than 1 project. At this moment you already used 1 license for the 2 projects https://www.getpowerofdata.com/ https://www.cosily.org/ and both are active.
    If you want to use our theme for the new project you need to buy the new license, it’s not allowed to use 1 license for multiple projects.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 23, 2020 at 09:46

    Hello,

    It redirects you to the wrong URL http://prntscr.com/v55bn1
    Go to Settings > Permalinks > choose the Post name type http://prntscr.com/v55cik
    If it does not help then provide us with WP Dashboard access to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 23, 2020 at 09:43

    Hello,

    Are you talking about breadcrumbs image and about breadcrumbs texts http://prntscr.com/v556m5 ?

    You can disable them in the page settings http://prntscr.com/v558p2 If you want just to change the image upload the new one using page features image.

    Knife image is the image from the page content, edit page and just remove the first image.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 23, 2020 at 09:23

    Hello,

    Category title appears as the h1 in the breadcrumbs http://prntscr.com/v54sr5
    If you just want to highlight it and show at the center you can change the breadcrumbs type in Theme Options > Breadcrumbs > Type > center.
    If you want to show it above the product description then you need to add it to the Product category description (Products > Categories > edit category > category description). But don’t use the h1 tag for it because you will get 2 h1 tags on the page that is bad for SEO.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 23, 2020 at 09:19

    Hello,

    Try to install plugin manually via Plugins > Add new > Upload plugin. Plugin archive you can find here https://www.8theme.com/downloads

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 23, 2020 at 09:18

    Hello,

    1) Don’t edit parent theme files or WordPress core files to add any custom code (GA code or FB code)! You will lose these changes after the theme and WP update. If you need to add any code before close head tag or to body use the Insert Headers and Footers plugin.
    We are not responsible for scores of the site if you add the additional scripts (GA script or FB script), so search for the google or facebook documentation on how to optimize it.

    2) Provide us with the WP Dashboard access to your site to check the issue with the Dark mode. And disable CDN before this. Dark CDN calls the additional styles and if your site is cached by CDN then could be that these styles just are not applied because of this.

    3) Provide us with WP Dashboard and FTP access to your site to check the issue with Instagram.

    4) If you are not satisfied using our theme you can submit refund request here https://themeforest.net/refund_requests/new

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 23, 2020 at 07:43

    Hello,

    1) Edit your product and add the sale price with the schedule http://prntscr.com/v52tm9
    2) Enable it to show on the single product http://prntscr.com/v52ue8

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 23, 2020 at 07:40

    Hello,

    We have sent you the PSDs to your email.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2020 at 16:08

    Hello,

    Mobile menu fixed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2020 at 16:06

    Hello,

    Fix of this issue will be included in the next theme update. After theme update, you will need to sync theme translation files https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ and just translate the mentioned text.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2020 at 16:04

    Hello,

    Subtotal – changed.
    Free shipping – changed.
    Shipping to – there is no option to change it because it requires PHP customization.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2020 at 15:43

    Hello,

    All the available responsive settings you can find here https://www.sliderrevolution.com/documentation/responsive-setup/
    Unfortunately, the Revolution slider does not have an individual breakpoint for the Ipad landscape.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2020 at 15:17

    Hello,

    Translated. Check now.
    You can disable the Loco translate plugin. We used it to check the translation files of theme and xstore core plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2020 at 14:46

    Hello,

    2) Thank you. I have passed your issue to our developers.
    5) We have added the below custom, check now

    /*  Wishlist customization  */
    .et_product-block .single-wishlist .show > a:after, 
    .et_product-block .single-wishlist .wishlist-fragment > div a:after {
            content: '\e908';
            font-family: 'xstore-icons';
    }
    .et_product-block .single-wishlist .show > .yith-wcwl-wishlistaddedbrowse a:after, 
    .et_product-block .single-wishlist .wishlist-fragment > .yith-wcwl-wishlistaddedbrowse a:after, .et_product-block .single-wishlist .wishlist-fragment .yith-wcwl-wishlistexistsbrowse a:after {
            content: '\e92d';
            font-family: 'xstore-icons';
    }
    .et_product-block .single-wishlist .show > .yith-wcwl-wishlistaddedbrowse span,
    .et_product-block .single-wishlist .wishlist-fragment > .yith-wcwl-wishlistaddedbrowse span, .et_product-block .single-wishlist .yith-wcwl-wishlistexistsbrowse span {
            font-size:0;
    }
    /*  Wishlist end  */

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2020 at 14:22

    Hello,

    1) Do you want to remove these spaces at the right and left sides http://prntscr.com/v4ikue ?
    2) Serve resources from a consistent URL param was resolved by changing the W3 total cache settings. To fix the http://prntscr.com/v4ldeo contact your server provider.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2020 at 12:30

    Hello,

    Try to disable the third-party plugins for the WooCommerce like payment or shipping and similar. Check the checkout after that. I see that some of your plugins generated the fatal error http://prntscr.com/v4iinw

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2020 at 12:18

    Hello,

    We don’t use the preview, I used the published version https://gyazo.com/f1aa1dbfd8a2d506640588b8dde712f8

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2020 at 12:12

    Hello,

    Go to XStore > Plugin Installer > find Smart product viewer plugin and install it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2020 at 12:05

    Hello,

    Please, explain in details where exactly you want to use countdown:
    a) On the simple page, for example http://prntscr.com/v4hvrh ?
    or
    b) On the single product http://prntscr.com/v4hwob
    or
    c) On the simple page below the product, for example, http://prntscr.com/v4humw
    I can’t suggest you anything if I don’t clearly understand what exactly you are trying to implement.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2020 at 11:35

    Hello,

    Could you, please, add the Instagram account in the XStore > Instagram API http://prntscr.com/v4fcfe ? Then go to Appearance > Widgets > choose the Instagram user in the Instagram widget settings http://prntscr.com/v4fdrw Let me know if you still have the issue with the cart refresh once you add the correct Instagram user. If you don’t plan to use it then just remove that widget.

    Check the “Add to cart” translation now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2020 at 11:27

    Hello,

    There was the link. We have added cursor pointer. Check again.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 22, 2020 at 11:21

    Hello,

    Do you use the Cookie Notice plugin http://prntscr.com/v4gs66 ? It will show the notification that your site uses cookies, we don’t have any other settings for it.

    Regards

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Viewing 30 posts - 13,741 through 13,770 (of 30,391 total)
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