Redux Destroying Site/Admin And Slow - by troyboy

This topic has 9 replies, 2 voices, and was last updated 3 years, 5 months ago ago by Olga Barlow

  • Avatar: troyboy
    troyboy
    Participant
    October 14, 2020 at 23:22

    Hi there, I have a client who has been having huge issues with speed with this theme. After hours of research after they called to say the site is not loading at all (Woo), I worked out its redux that is killing the site speed, woocommerce and part of admin.

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 15, 2020 at 16:45

    Hello,

    We have tested your site with the Redux http://prntscr.com/uzz5uw and it’s without http://prntscr.com/uzz73a And difference is not very big. So, Redux is not the reason of your issue. Try to optimize images and solve the other moments related to content and server http://prntscr.com/uzz5uw

    But we found a lot of fatal errors http://prntscr.com/uzywso probably because this directive is disabled http://prntscr.com/uzyygz Try to enable it to fix the fatal errors caused by the Mailchimp plugin.

    Regards

    Avatar: troyboy
    troyboy
    Participant
    October 15, 2020 at 23:31

    Hi there, i appreciate you having a look. However, did you actually test anything? Once Redux is activated the site is destroyed. The “static” home page loads which is fine to test things with…. that not the issue. Woocommerce is destroyed. Try shopping once Redux is activated…. it does not work after that.

    I have noticed several people having this issue.

    I have also Enabled “allow_url_fopen”

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 17, 2020 at 06:45

    Hello,

    I see. Could you, please, provide correct FTP access to your site http://prntscr.com/v1010o and server error logs?

    Regards

    Avatar: troyboy
    troyboy
    Participant
    October 19, 2020 at 02:08

    I have just given you details to cpanel so you can grab what you need. I am really concerned as the client is givign me a hard time. Sorry

    Please contact administrator
    for this information.
    Avatar: troyboy
    troyboy
    Participant
    October 20, 2020 at 22:09

    Could someone please explain to me what is going on here as my client is threatening me for loss of sales now. I have paid support and this is urgent/critical.

    Sorry but I am really stressed about this one.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 21, 2020 at 10:57

    Hello,

    Take our apologies for the delay in answering!

    1) Please, install the necessary extensions https://prnt.sc/v3p4ja We need to generate thumbnails for the products because at this moment it takes the original full-size images and it caused the speed issue. Once you install these extensions go to Tools > Regenerate Thumbnails > regenerate all the thumbnails.

    2) Don’t use such many products per page http://prntscr.com/v3ooaf Set 20 for example, then you get page loaded much faster.

    3) Also, we could offer you our XStore theme https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546 instead of Legenda theme. XStore is more optimized and customizable.

    Regards

    Avatar: troyboy
    troyboy
    Participant
    October 21, 2020 at 13:51

    If Redux is deactivated, the site is very fast, if it’s installed and deactivated, the site dies!!!

    So you can not fix this?

    It was fine until the updates were done, totally fine!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 21, 2020 at 14:53

    Hello,

    Please, install the necessary extensions https://prnt.sc/v3p4ja We need to generate thumbnails for the products because at this moment it takes the original full-size images and it’s bad. Once you install these extensions go to Tools > Regenerate Thumbnails > regenerate all the thumbnails. After that reply back and we’ll continue our investigation.

    Regards

  • Viewing 9 results - 1 through 9 (of 9 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.