Forum Replies Created

Viewing 30 posts - 13,141 through 13,170 (of 30,337 total)
1 2 3 … 438 439 440 … 1,010 1,011 1,012
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 16:53

    Hello,

    We can’t connect to your FTP http://prntscr.com/vi3gri Please, check the password and username and provide the correct one.

    Regards

    #259223 Copied In reply to: CSS isn't loading in Dashboard
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 16:27

    Hello,

    I tried to replicate the mentioned issue but the pages work ok for me https://gyazo.com/55d8a3274e318628aad394f67bcc2eac
    Also, I checked the logs (WooCommerce > Status > Logs) and don’t see error logs with these issues during the last days.
    Could you, please, tell me how could I get the mentioned error?

    Regards

    #259220 Copied In reply to: bad gateway
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 16:09

    Hello,

    You are welcome.
    Problem with the header styles after the latest updates were caused by major improvements of the header styles. We hope that we won’t cause such inconvenience in future. Chrome browser, for example, caches the CSS files and images that’s why if the header style file is changed but the user still sees the cached version the only way is to clear the browser cache, unfortunately.

    Regards

    #259218 Copied In reply to: Problem with header wen swithcing language with wpml
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 16:03

    Hello,

    Checked your site and it looks ok http://prntscr.com/vi2gob . Did you downgrade theme version?
    Could you, please, provide us with temporary WP Dashboard and FTP access to your site to update theme and check the problem?

    Regards

    #259216 Copied In reply to: updated to 1.7.2 version
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 16:01

    Hello,

    It would better to ask cache plugin authors about this. Because we can’t affect this from our theme.

    Regards

    #259215 Copied In reply to: Slow website loading
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 15:57

    Hello,

    1) Link that you provided is incorrect. Please, provide us with the correct link to the variable product with the issue.
    2) Don’t see the mentioned feature in the WooCommerce changelog https://github.com/woocommerce/woocommerce/blob/release/4.7/changelog.txt
    3) Our theme comes with option to add the gallery images and it works fine if I test http://prntscr.com/vi2doc . Are you sure that you use some WooCommerce option and not our theme option?

    Regards

    Regards

    #259214 Copied In reply to: Woocommerce Variation Image Gallery not showing properly
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 15:50

    Hello,

    Checked our demo and don’t see the mentioned issue http://prntscr.com/vi26ml
    Could you, please, provide us with link to your page and temporary WP Dashboard access to check?

    Regards

    #259213 Copied In reply to: Parallax tablet view problem
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 15:46

    Hello,

    1) Don’t see the issue:
    DE http://prntscr.com/vi22ds
    EN http://prntscr.com/vi2319

    2) Fixed

    Regards

    #259212 Copied In reply to: WPML translations
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 14:12

    Hello,

    We’ll fix the issue in the next theme update. Please, add the below code to Theme Options > Custom CSS

    .single-product-builder form.cart .woocommerce-variation-add-to-cart {
    flex-wrap: wrap;
}
.et_product-block .et-single-buy-now.single_add_to_cart_button.button {
    border-color: #262626;
    color: #222;
}

    Regards

    #259194 Copied In reply to: single product
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 14:08

    Hello,

    Use the multiple headers option to create different headers for the different language https://youtu.be/BpeXfzNwkOc

    If you still have the problem after that, then provide us with WP Dashboard access and we’ll take a closer look at the issue.

    Regards

    #259191 Copied In reply to: Multilingual front page header menu
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 14:05

    Hello,

    Go to Dashboard > Updates > click at the Check again button https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    You should get the notification about the plugin update after that.
    New plugin update will fix the issue with the menu, just don’t forget to clear the cache.

    Regards

    #259189 Copied In reply to: Speed issues and search console file loading issues for months
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 14:00

    Hello,

    Are you talking about this section http://prntscr.com/vhzsvy ? You use the third-party addon to add this as we can see. Do you have the mentioned issue with our theme only or with the default WP theme too?

    Regards

    #259187 Copied In reply to: Using language selector in Elementor shows old page with old components?
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 13:53

    Hello,

    You can change the background-attachment to scroll http://prntscr.com/vhznpd to avoid stretching of the image but then you’ll get the black space at the sides of your breadcrumbs http://prntscr.com/vhzocg

    Regards

    #259184 Copied In reply to: Few questions
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 13:31

    Hello,

    1) Check the tabs now.
    2) Problem was caused by this option http://prntscr.com/vhz6dn You are using a number of additional plugins and probably one of them does not fully support this option and generates error that breaks the other options like the menu.

    Regards

    Regards

    #259178 Copied In reply to: Not showing any products un slider type widgets
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 13:09

    Hello,

    https://www.8theme.com/topic/unable-to-publish-multiple-single-product-page-templates/#post-259170

    Regards

    #259172 Copied In reply to: Multiple single product templates: changes not saved, Publish button error
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 13:08

    Hello,

    Ok. Thank you.

    Regards

    #259171 Copied In reply to: Multiple template issue: Product doesn't show
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 13:08

    Hello,

    Ok. Thank you.

    Regards

    #259170 Copied In reply to: Unable to publish multiple single product page templates
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 13:07

    Hello,

    Thank you. We have passed the issue to our developers and inform you once they fix the problem.

    Regards

    #259169 Copied In reply to: Notshowing single product pages!
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 13:02

    Hello,

    If you change the parent theme folder name you won’t be able to update it from WP Dashboard. If this case you will need to update the theme manually via FTP. But you’ll be able to update bundled plugins from XStore > Plugin importer.
    Please, create a new topic if you have any other questions.

    Regards

    #259168 Copied In reply to: I have a few questions
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 12:59

    Hello,

    All In One SEO Pack plugin generated the JS error. We have disabled it, enabled it again and it disappered. Check page editing again.

    Regards

    #259167 Copied In reply to: Wp Bakery not appearing on pages
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 12:37

    Hello,

    Provide us with temporary WP Dashboard and FTP access to your site to check the issue in more detail and help you.

    Regards

    #259162 Copied In reply to: Related Products – Owl Carousel problem.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 12:33

    Hello,

    It’s related to Dokan plugin styles but we have added some custom code to fix the mentioned issue. Try now.

    Regards

    #259159 Copied In reply to: When adding variants, the buttons are not on rows
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 12:27

    Hello,

    Please, update theme to version 7.1.2 and XStore core to 3.1.2. This issue was fixed in the last update.

    Regards

    #259157 Copied In reply to: Problems after last update
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 12:25

    Hello,

    Thank you for using our theme!
    Could you, please, provide us with WP Dashboard and FTP access to your site? Also, provide us with screenshot of the error that CSS that is not loading in your Dashboard for a better understanding of what CSS you try to load.

    Regards

    #259156 Copied In reply to: CSS isn't loading in Dashboard
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 12:22

    Hello,

    At this moment we don’t have the option to change the styles of that button but we’ll add in the future. Use the custom CSS to change it

    .single_add_to_cart_button.button.et-single-buy-now {
    border-color: #fff5e8;
    color: #4d4d4d;
    background-color: #fff8ef !important;
}

.single_add_to_cart_button.button.et-single-buy-now:hover {
    border-color: #4d4d4d;
    color: #fff5e8;
    background-color: #4d4d4d !important;
}

    Regards

    #259155 Copied In reply to: New woocommerce features
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 12:10

    Hello,

    Dokan demo is based on the Organic 01 version. So you need to install that version and then install the Dokan plugin from XStore > plugin installer. After that create your vendors.
    What exactly is different in your installation if you follow the described steps? Provide us with screenshots, please. You can use the Lightdshot screenshot to share the screenshots.

    Regards

    #259152 Copied In reply to: Pacific Health Foods
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 12:06

    Hello,

    Checked using Safari https://gyazo.com/2089840082fc9046c3f94862560134ba

    Regards

    #259151 Copied In reply to: Weird bug
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 12:03

    Hello,

    You have already asked about slider layout in one of the previous topics.
    You use bg image for the slider with bg-size cover, it means that image will cover the slide grid area http://prntscr.com/vhx8nz and

    Scales the image as large as possible without stretching the image. If the proportions of the image differ from the element, it is cropped either vertically or horizontally so that no empty space remains.

    https://developer.mozilla.org/en-US/docs/Web/CSS/background-size

    So, if you want to minimize cropping on the mobile device then set the Layer area size to fit your image proportions. For example, if your image is 1200×628 then set this width x height in the layer grid settings for the desktop and 480×251 for the mobile. Then you’ll get http://prntscr.com/vhxgvz

    Regards

    #259150 Copied In reply to: Slider Revolution
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 11:50

    Hello,

    1) I can see the mentioned categories in the drop-down http://prntscr.com/vhx35k
    2) Go to Theme Options > Header builder > Cart > edit the content of the mini cart promo message http://prntscr.com/vhx5m2

    Regards

    #259149 Copied In reply to: Widget
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 11:42

    Hello,

    Provide us with WP Dashboard and FTP access to your site to check the issue in more detail, please.

    Regards

    #259147 Copied In reply to: discount coupon
  • 1 2 3 … 438 439 440 … 1,010 1,011 1,012
    Viewing 13,170 results - 13,141 through 13,170 (of 30,337 total)
Viewing 30 posts - 13,141 through 13,170 (of 30,337 total)
1 2 3 … 438 439 440 … 1,010 1,011 1,012

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