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Viewing 30 posts - 13,141 through 13,170 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 17:23

    Hello,

    We have updated XStore core plugin to the latest version required for the theme and the header is in place.
    Check the site now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 17:11

    Hello,

    You can edit the paddings between the drop-down menu items from Theme Options > Header builder > Drop-down menu http://prntscr.com/vi3suy

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 17:05

    Hello,

    Do you want to place the icon here http://prntscr.com/vi3okb ?
    You can use the HTML block header builder element to add the custom image. If you already added this but still don’t see then provide us with WP Dashboard access to your site to check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 16:54

    Hello,

    I have installed the cache plugin and get better results http://prntscr.com/vi3hhz https://tools.pingdom.com/#5d6f4a1161c00000

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 16:53

    Hello,

    We can’t connect to your FTP http://prntscr.com/vi3gri Please, check the password and username and provide the correct one.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 16:27

    Hello,

    I tried to replicate the mentioned issue but the pages work ok for me https://gyazo.com/55d8a3274e318628aad394f67bcc2eac
    Also, I checked the logs (WooCommerce > Status > Logs) and don’t see error logs with these issues during the last days.
    Could you, please, tell me how could I get the mentioned error?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 16:09

    Hello,

    You are welcome.
    Problem with the header styles after the latest updates were caused by major improvements of the header styles. We hope that we won’t cause such inconvenience in future. Chrome browser, for example, caches the CSS files and images that’s why if the header style file is changed but the user still sees the cached version the only way is to clear the browser cache, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 16:03

    Hello,

    Checked your site and it looks ok http://prntscr.com/vi2gob . Did you downgrade theme version?
    Could you, please, provide us with temporary WP Dashboard and FTP access to your site to update theme and check the problem?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 16:01

    Hello,

    It would better to ask cache plugin authors about this. Because we can’t affect this from our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 15:57

    Hello,

    1) Link that you provided is incorrect. Please, provide us with the correct link to the variable product with the issue.
    2) Don’t see the mentioned feature in the WooCommerce changelog https://github.com/woocommerce/woocommerce/blob/release/4.7/changelog.txt
    3) Our theme comes with option to add the gallery images and it works fine if I test http://prntscr.com/vi2doc . Are you sure that you use some WooCommerce option and not our theme option?

    Regards

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 15:50

    Hello,

    Checked our demo and don’t see the mentioned issue http://prntscr.com/vi26ml
    Could you, please, provide us with link to your page and temporary WP Dashboard access to check?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 15:46

    Hello,

    1) Don’t see the issue:
    DE http://prntscr.com/vi22ds
    EN http://prntscr.com/vi2319

    2) Fixed

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 14:12

    Hello,

    We’ll fix the issue in the next theme update. Please, add the below code to Theme Options > Custom CSS

    .single-product-builder form.cart .woocommerce-variation-add-to-cart {
        flex-wrap: wrap;
    }
    .et_product-block .et-single-buy-now.single_add_to_cart_button.button {
        border-color: #262626;
        color: #222;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 14:08

    Hello,

    Use the multiple headers option to create different headers for the different language https://youtu.be/BpeXfzNwkOc

    If you still have the problem after that, then provide us with WP Dashboard access and we’ll take a closer look at the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 14:05

    Hello,

    Go to Dashboard > Updates > click at the Check again button https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    You should get the notification about the plugin update after that.
    New plugin update will fix the issue with the menu, just don’t forget to clear the cache.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 14:00

    Hello,

    Are you talking about this section http://prntscr.com/vhzsvy ? You use the third-party addon to add this as we can see. Do you have the mentioned issue with our theme only or with the default WP theme too?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 13:53

    Hello,

    You can change the background-attachment to scroll http://prntscr.com/vhznpd to avoid stretching of the image but then you’ll get the black space at the sides of your breadcrumbs http://prntscr.com/vhzocg

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 13:31

    Hello,

    1) Check the tabs now.
    2) Problem was caused by this option http://prntscr.com/vhz6dn You are using a number of additional plugins and probably one of them does not fully support this option and generates error that breaks the other options like the menu.

    Regards

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 13:09
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 13:08

    Hello,

    Ok. Thank you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 13:08

    Hello,

    Ok. Thank you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 13:07

    Hello,

    Thank you. We have passed the issue to our developers and inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 13:02

    Hello,

    If you change the parent theme folder name you won’t be able to update it from WP Dashboard. If this case you will need to update the theme manually via FTP. But you’ll be able to update bundled plugins from XStore > Plugin importer.
    Please, create a new topic if you have any other questions.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 12:59

    Hello,

    All In One SEO Pack plugin generated the JS error. We have disabled it, enabled it again and it disappered. Check page editing again.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 12:37

    Hello,

    Provide us with temporary WP Dashboard and FTP access to your site to check the issue in more detail and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 12:33

    Hello,

    It’s related to Dokan plugin styles but we have added some custom code to fix the mentioned issue. Try now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 12:27

    Hello,

    Please, update theme to version 7.1.2 and XStore core to 3.1.2. This issue was fixed in the last update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 12:25

    Hello,

    Thank you for using our theme!
    Could you, please, provide us with WP Dashboard and FTP access to your site? Also, provide us with screenshot of the error that CSS that is not loading in your Dashboard for a better understanding of what CSS you try to load.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 12:22

    Hello,

    At this moment we don’t have the option to change the styles of that button but we’ll add in the future. Use the custom CSS to change it

    .single_add_to_cart_button.button.et-single-buy-now {
        border-color: #fff5e8;
        color: #4d4d4d;
        background-color: #fff8ef !important;
    }
    
    .single_add_to_cart_button.button.et-single-buy-now:hover {
        border-color: #4d4d4d;
        color: #fff5e8;
        background-color: #4d4d4d !important;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2020 at 12:10

    Hello,

    Dokan demo is based on the Organic 01 version. So you need to install that version and then install the Dokan plugin from XStore > plugin installer. After that create your vendors.
    What exactly is different in your installation if you follow the described steps? Provide us with screenshots, please. You can use the Lightdshot screenshot to share the screenshots.

    Regards

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Viewing 30 posts - 13,141 through 13,170 (of 30,391 total)
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