Updated to 1.7.2 version - by creartlab - on WordPress WooCommerce support

This topic has 38 replies, 3 voices, and was last updated 3 years, 3 months ago ago by Rose Tyler

  • Avatar: creartlab
    creartlab
    Participant
    November 12, 2020 at 10:23

    Hello,
    i have an issue after I update to last 1.7.2 version.

    Like always I uploaded file in ftp and I disable old version of theme and core and activate the new ones.

    I see pages changed with demo version of logo, menu, and other.

    How I can to update without to change anything?

    thanks
    best regards

    37 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 12, 2020 at 16:03

    Hello,

    Checked your site and it looks ok http://prntscr.com/vi2gob . Did you downgrade theme version?
    Could you, please, provide us with temporary WP Dashboard and FTP access to your site to update theme and check the problem?

    Regards

    Avatar: creartlab
    creartlab
    Participant
    November 12, 2020 at 18:09

    Hello,
    i renamed the new theme and core and activated again the previous versions.
    I need to know how to fix it in the same moment I update cause we are online.
    I can’t show it online with errors. Pls describe me how to fix it.
    thanks

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 12, 2020 at 19:05

    Hello,

    We removed the built-in header option in 7.1 version. Now you can create header using header builder only https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG
    I have created header for you. Check now, please.

    Regards

    Avatar: creartlab
    creartlab
    Participant
    November 12, 2020 at 19:10

    Hello , yes I saw.It seems fine now. thanks so much
    So all that i need to do it’s to use header builder and to recreate it? I ask for other installation.

    regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 12, 2020 at 19:20

    Hello,

    I have already created header. You can use the header builder if you want to change it.
    Watch the video tutorials. Also, there is multiple headers option and you can use the different header for the different lanagugae.

    Regards

    Avatar: creartlab
    creartlab
    Participant
    November 12, 2020 at 19:35

    If I will have a problem with the other site can I contact you?
    thanks
    best

    Avatar: creartlab
    creartlab
    Participant
    November 12, 2020 at 21:44

    Hello Olga. sorry me but I noticed that menu on mobile doesn’t open from icon on Safari. I tried on Chrome on mobile and it works. Can you check it too pls? thanks

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 13, 2020 at 13:56

    Hello,

    We can help you other site where you use our theme.
    We checked the site using Safari and the menu works. Try to clear the browser cache.

    Regards

    Avatar: creartlab
    creartlab
    Participant
    November 13, 2020 at 15:04

    Hello Olga,
    yes I fixed it like you said, deleting my browser cache.
    I will update the other website always with xstore and I will let you to know if i will need an help with header.
    thanks
    regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 13, 2020 at 15:27

    Hello,

    Ok, but keep in mind that to help you with header building we need to see how it looks before theme update. So, make screenshots at least.

    Regards

    Avatar: creartlab
    creartlab
    Participant
    November 14, 2020 at 10:02

    Hello Olga, thanks for your help.
    I tried to reproduce the header with the builder but I had a problem with transparent background.
    i done some the screenshots of header on desktop and on mobile:
    https://prnt.sc/vj0ga1
    https://prnt.sc/vj0ghb

    The font on main menu is Souce Serir Pro 20px, font-weight: 600 and on top menu is Open Sans 16px.

    New versions of theme and core are in the zip, just please rename the old ones and unpack the zip file so I can have the old ones for a bit yet and don’t rewrite them.
    pls let me to know
    thanks so much
    regards

    Please contact administrator
    for this information.
    Avatar: creartlab
    creartlab
    Participant
    November 14, 2020 at 11:31

    Hello Olga,
    after updates on 2star.it, some translations are changed and I can’t translate the account box: https://prnt.sc/vj19ww

    I tried to delete cookies on browser and to sync in Loco: https://prnt.sc/vj1a90

    How I can fix this?
    thanks

    DON’T CHECK IT I SOLVED
    thanks

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 15, 2020 at 14:54

    Hello,

    1) We’ll be able to start with the header creation from Monday.
    2) To translate the mentioned strings go to Loco Translate > Plugins > XStore Core > translate these strings in the plugin.

    Regards

    Avatar: creartlab
    creartlab
    Participant
    November 15, 2020 at 15:32

    Hello Olga,
    I was watching you were working on it
    so you didn’t finish and you reactivated the previous version to finish tomorrow?

    thanks
    best

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 15, 2020 at 15:51

    Hello,

    Yes, I need some help from our developers but they are off today. So, I’ll be able to continue tomorrow only.

    Regards

    Avatar: creartlab
    creartlab
    Participant
    November 15, 2020 at 16:00

    ok thanks
    let me to know about it
    best regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 15, 2020 at 16:13

    Hello,

    Yes, sure.

    Regards

    Avatar: creartlab
    creartlab
    Participant
    November 16, 2020 at 16:22

    Hello, any news about the theme updates?
    thanks
    best

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 16, 2020 at 17:00

    Hello,

    Check now, please.

    Regards

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