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I have a few questions - by lum1 - on WordPress WooCommerce support

This topic has 37 replies, 3 voices, and was last updated 3 years, 8 months ago ago by Rose Tyler

lum1

Participant

September 17, 2020 at 19:26

Hi,
1/ The product category under the first revolution slider do’esnt show anything….

2/ How can I put the sticky category bar under the sticky header without overlaping each other ?

3/ For the quick view pop up i can’t change the dimensions

4/ the premium feature of of slider revolution and wpbackery addon I can’t use them I n,eed a license do you have one ?

5/ on my homepage it’s doesnt show the categorie right after the sliver revolution

6/ there is a lot of slowdown while using backend wpbackery on the main page

Best regards

Please, contact administrator
for this information.

#251742 Copied Theme version: 7.0.1 WooCommerce version: 5

36 Answers

Rose Tyler

Support staff

September 18, 2020 at 09:39

Hello,

Thanks for using our theme.
1,5) Check now. I’ve deleted demo id’s of categories https://prnt.sc/ujdz3i which doesn’t exist on your live site. You can add images of categories here – https://prnt.sc/ujdzp6
2) Please provide URL of the mentioned page.
3) Theme Options > WooCommerce (Shop) > Shop > Shop elements > Quick view
4) https://xstore.helpscoutdocs.com/article/38-activation-and-purchase-codes
6) To speed up the Dashboard you need to contact your hosting provider. The theme does not have any options for the backend and does not affect the backend.

Regards

#251796 Copied

lum1

Participant

September 22, 2020 at 11:23

1,5) Check now. I’ve deleted demo id’s of categories https://prnt.sc/ujdz3i which doesn’t exist on your live site. You can add images of categories here – https://prnt.sc/ujdzp6
ok I have added the picture but it’s doesn’t show over the slider how can I do that ?

2) Please provide URL of the mentioned page.
check the photo here I highlighted the problem :
https://imgur.com/2embeBa

3) Theme Options > WooCommerce (Shop) > Shop > Shop elements > Quick view
I tryed to change it but it doesnt change anything live

4) https://xstore.helpscoutdocs.com/article/38-activation-and-purchase-codes
witch mean I can’t use the feature of thise plugin if I don’t buy a personnal key from them ?

6) To speed up the Dashboard you need to contact your hosting provider. The theme does not have any options for the backend and does not affect the backend.

this is my own server what should i modify for it ? any php.ini setting ?

best regards

#252182 Copied

Olga Barlow

Support staff

September 22, 2020 at 17:49

Hello,

1), 5) We have added z-index for the categories row to fix the issue
2) Check now, please.
3) You forgot to add units http://prntscr.com/ulxvs3
4) Bundled plugins do not come with the individual license https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins . If you want to get access to premium features of the Revolution slider you need to buy the personal license, it’s not our requirement, it’s plugin author requirements
6) Unfortunately, we don’t have recommendations about this because we can help only with theme settings, individual site optimization is outside the scope of our support.

Regards

#252247 Copied

lum1

Participant

September 22, 2020 at 18:37

many thanks. it’s a very wonderful supoprt I have been bbuying theme but out of all your support is top notch

#252260 Copied

lum1

Participant

September 22, 2020 at 18:48

another question how do I remove the right sidebar on a page ?

for example the link

Please contact administrator
for this information.

#252261 Copied

Olga Barlow

Support staff

September 22, 2020 at 20:41

Hello,

Go to Pages > edit the page > scroll down to 8theme Options > Sidebar position > Choose Without.

Regards

#252288 Copied

lum1

Participant

September 23, 2020 at 15:18

on the homepage categories after the revolution slider I can’t choose the categories for display. I tryed “veste” but it doesnt show anything

#252391 Copied

Rose Tyler

Support staff

September 23, 2020 at 15:38

Hello,

Empty categories can’t be shown.

Regards

#252403 Copied

lum1

Participant

September 27, 2020 at 12:35

what about the bottom footer “[mc4wp_form id=”4622″] ” how can I show this form for the newsletter ?

#252911 Copied

Rose Tyler

Support staff

September 27, 2020 at 12:52

Do you use MailChimp for WooCommerce plugin or MC4WP: Mailchimp for WordPress? The shortcode seems comes from the latest one, so activate this plugin on the site, also read this article – https://xstore.helpscoutdocs.com/article/91-mail-chimp-form-custom-styles

Regards

#252913 Copied

lum1

Participant

September 27, 2020 at 21:03

I got an error with the mailchimp connection in woocommerce what can be the cause ? I should have received an email for the error but I didn’t get any

#252944 Copied

Olga Barlow

Support staff

September 28, 2020 at 13:27

Hello,

Provide us with screenshot of the error for better understanding, please. Because at this moment I don’t understand what error you have and when exactly it appears. We need to know it to give you any helpful solution.
If you don’t get emails you need to connect your hosting provider and check if everything is ok with your mail server.

Regards

#252984 Copied

lum1

Participant

October 1, 2020 at 17:12

I have a small problem i can’t find the option for the small bar when scrolling down. I want to remove it
https://imgur.com/3AFmiGf

best regards

#253438 Copied

Rose Tyler

Support staff

October 2, 2020 at 10:14

Hello,

Theme Options > WooCommerce (Shop) > Single product page > Single product layout > Sticky Add To Cart Bar > Off.

Regards

#253504 Copied

lum1

Participant

October 2, 2020 at 18:57

thank you, I would like to display the brand and its logo in the single product page how can I do that ?

best regards

Please contact administrator
for this information.

#253636 Copied

Rose Tyler

Support staff

October 3, 2020 at 06:42

Theme Options > WooCommerce (Shop) > Shop eements > Brands > Show Product Brands On Single Product Page and Choose The Location For Brands

Regards

#253659 Copied

lum1

Participant

October 4, 2020 at 19:57

ok thanks when I change the breadcrumbs image background it’s dispaly in customize the iamge i selected but show the default background image….

How can I fix that ?

#253870 Copied

Olga Barlow

Support staff

October 5, 2020 at 14:40

Hello,

Go to Pages > edit page where you have the wrong breadcrumbs image and remove the featured image of this page to use the breadcrumbs image uploaded from general options or upload the custom one.

Regards

#253937 Copied

lum1

Participant

October 5, 2020 at 17:02

ok but it’s on a certain link

Please contact administrator
for this information.

#253980 Copied

lum1

Participant

October 5, 2020 at 17:04

ok I edited the shop page thanks

#253981 Copied

lum1

Participant

October 5, 2020 at 17:15

how can I edit the breadcrumbs map of contact ?
also I change the size guide image but it’s still display the default size guide image

#253982 Copied

Olga Barlow

Support staff

October 6, 2020 at 10:48

Hello,

To edit the page breadcrumbs image do the same you did for the shop page. We don’t have any other options for the page breadcrumbs.

Our theme has 2 options for the size guide image: global one (Theme Options) and individual (for every product). If you changed the global size guide but still see the default one on the single product then edit this product and check the individual option http://prntscr.com/utz98m Remove the image and you’ll get the global size guide for this product.

Regards

#254044 Copied

lum1

Participant

October 14, 2020 at 09:49

ok thank you, what about this screen. I can’t fix it in a way that it’s in the center. I tryed to change the setting to 3 so that it take only in account the 3 categories but it’s doesn’t change anything

Please contact administrator
for this information.

#255034 Copied

Olga Barlow

Support staff

October 15, 2020 at 10:16

Hello,

To change the number of columns on the shop page go to Theme Options > WooCommerce > Shop > Product catalog > set 3 per row http://prntscr.com/uzq955

Regards

#255157 Copied

lum1

Participant

October 17, 2020 at 16:38

Hi, no I was talking about the display categories shown on the home page right below the slider evolution, look the screen from my last message. It’s not centered.

#255503 Copied

lum1

Participant

October 17, 2020 at 18:48

it’s “product categories” widget

#255522 Copied

Rose Tyler

Support staff

October 18, 2020 at 08:30

Hello,

You have selected display it in slider https://prnt.sc/v1k19q , so set 3 here – https://prnt.sc/v1k1e3 = https://prnt.sc/v1k1q1

Regards

#255566 Copied

lum1

Participant

November 11, 2020 at 17:09

Hi, will I still get the theme update thruw the xstore control panel plugin if I do this procedure to change the theme name ?

Best regards

Please contact administrator
for this information.

#259010 Copied

Olga Barlow

Support staff

November 12, 2020 at 13:02

Hello,

If you change the parent theme folder name you won’t be able to update it from WP Dashboard. If this case you will need to update the theme manually via FTP. But you’ll be able to update bundled plugins from XStore > Plugin importer.
Please, create a new topic if you have any other questions.

Regards

#259168 Copied
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