I have a few questions - by lum1 - on WordPress WooCommerce support

This topic has 37 replies, 3 voices, and was last updated 3 years, 4 months ago ago by Rose Tyler

  • Avatar: lum1
    lum1
    Participant
    September 17, 2020 at 19:26

    Hi,
    1/ The product category under the first revolution slider do’esnt show anything….

    2/ How can I put the sticky category bar under the sticky header without overlaping each other ?

    3/ For the quick view pop up i can’t change the dimensions

    4/ the premium feature of of slider revolution and wpbackery addon I can’t use them I n,eed a license do you have one ?

    5/ on my homepage it’s doesnt show the categorie right after the sliver revolution

    6/ there is a lot of slowdown while using backend wpbackery on the main page

    Best regards

    Please, contact administrator
    for this information.
    36 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2020 at 09:39

    Hello,

    Thanks for using our theme.
    1,5) Check now. I’ve deleted demo id’s of categories https://prnt.sc/ujdz3i which doesn’t exist on your live site. You can add images of categories here – https://prnt.sc/ujdzp6
    2) Please provide URL of the mentioned page.
    3) Theme Options > WooCommerce (Shop) > Shop > Shop elements > Quick view
    4) https://xstore.helpscoutdocs.com/article/38-activation-and-purchase-codes
    6) To speed up the Dashboard you need to contact your hosting provider. The theme does not have any options for the backend and does not affect the backend.

    Regards

    Avatar: lum1
    lum1
    Participant
    September 22, 2020 at 11:23

    1,5) Check now. I’ve deleted demo id’s of categories https://prnt.sc/ujdz3i which doesn’t exist on your live site. You can add images of categories here – https://prnt.sc/ujdzp6
    ok I have added the picture but it’s doesn’t show over the slider how can I do that ?

    2) Please provide URL of the mentioned page.
    check the photo here I highlighted the problem :
    https://imgur.com/2embeBa

    3) Theme Options > WooCommerce (Shop) > Shop > Shop elements > Quick view
    I tryed to change it but it doesnt change anything live

    4) https://xstore.helpscoutdocs.com/article/38-activation-and-purchase-codes
    witch mean I can’t use the feature of thise plugin if I don’t buy a personnal key from them ?

    6) To speed up the Dashboard you need to contact your hosting provider. The theme does not have any options for the backend and does not affect the backend.

    this is my own server what should i modify for it ? any php.ini setting ?

    best regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 22, 2020 at 17:49

    Hello,

    1), 5) We have added z-index for the categories row to fix the issue
    2) Check now, please.
    3) You forgot to add units http://prntscr.com/ulxvs3
    4) Bundled plugins do not come with the individual license https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins . If you want to get access to premium features of the Revolution slider you need to buy the personal license, it’s not our requirement, it’s plugin author requirements
    6) Unfortunately, we don’t have recommendations about this because we can help only with theme settings, individual site optimization is outside the scope of our support.

    Regards

    Avatar: lum1
    lum1
    Participant
    September 22, 2020 at 18:37

    many thanks. it’s a very wonderful supoprt I have been bbuying theme but out of all your support is top notch

    Avatar: lum1
    lum1
    Participant
    September 22, 2020 at 18:48

    another question how do I remove the right sidebar on a page ?

    for example the link

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 22, 2020 at 20:41

    Hello,

    Go to Pages > edit the page > scroll down to 8theme Options > Sidebar position > Choose Without.

    Regards

    Avatar: lum1
    lum1
    Participant
    September 23, 2020 at 15:18

    on the homepage categories after the revolution slider I can’t choose the categories for display. I tryed “veste” but it doesnt show anything

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 15:38

    Hello,

    Empty categories can’t be shown.

    Regards

    Avatar: lum1
    lum1
    Participant
    September 27, 2020 at 12:35

    what about the bottom footer “[mc4wp_form id=”4622″] ” how can I show this form for the newsletter ?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2020 at 12:52

    Do you use MailChimp for WooCommerce plugin or MC4WP: Mailchimp for WordPress? The shortcode seems comes from the latest one, so activate this plugin on the site, also read this article – https://xstore.helpscoutdocs.com/article/91-mail-chimp-form-custom-styles

    Regards

    Avatar: lum1
    lum1
    Participant
    September 27, 2020 at 21:03

    I got an error with the mailchimp connection in woocommerce what can be the cause ? I should have received an email for the error but I didn’t get any

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 28, 2020 at 13:27

    Hello,

    Provide us with screenshot of the error for better understanding, please. Because at this moment I don’t understand what error you have and when exactly it appears. We need to know it to give you any helpful solution.
    If you don’t get emails you need to connect your hosting provider and check if everything is ok with your mail server.

    Regards

    Avatar: lum1
    lum1
    Participant
    October 1, 2020 at 17:12

    I have a small problem i can’t find the option for the small bar when scrolling down. I want to remove it
    https://imgur.com/3AFmiGf

    best regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2020 at 10:14

    Hello,

    Theme Options > WooCommerce (Shop) > Single product page > Single product layout > Sticky Add To Cart Bar > Off.

    Regards

    Avatar: lum1
    lum1
    Participant
    October 2, 2020 at 18:57

    thank you, I would like to display the brand and its logo in the single product page how can I do that ?

    best regards

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2020 at 06:42

    Theme Options > WooCommerce (Shop) > Shop eements > Brands > Show Product Brands On Single Product Page and Choose The Location For Brands

    Regards

    Avatar: lum1
    lum1
    Participant
    October 4, 2020 at 19:57

    ok thanks when I change the breadcrumbs image background it’s dispaly in customize the iamge i selected but show the default background image….

    How can I fix that ?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 5, 2020 at 14:40

    Hello,

    Go to Pages > edit page where you have the wrong breadcrumbs image and remove the featured image of this page to use the breadcrumbs image uploaded from general options or upload the custom one.

    Regards

    Avatar: lum1
    lum1
    Participant
    October 5, 2020 at 17:02

    ok but it’s on a certain link

    Please contact administrator
    for this information.
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