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Viewing 30 posts - 12,301 through 12,330 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2020 at 18:01

    Hello,

    I have checked your footer and don’t see the mentioned issue with the alignment http://prntscr.com/w2kss4 Could you, please, provide screenshots of the issue for better understanding?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2020 at 17:39

    Hello,

    Both plugins are almost similar if you compare speed results.
    Maybe the Elementor plugin has a little bit better performance results and it’s handier to manage the responsive settings, as for me.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2020 at 17:37

    Hello,

    Add the following code instead of the code that you provided

    .template-container .woocommerce-info.wc-memberships-message {
        position: relative;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2020 at 17:32

    Hello,

    Go to Theme Options > Custom CSS and add the below code:

    .ibox-block.icon-top.align-center .ibox-symbol {
        margin-right: auto;
        margin-left: auto;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2020 at 17:25

    Hello,

    Do you want to create mega menu? Watch the video tutorial on how to create the mega menu https://youtu.be/f07MBdnFPfk

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2020 at 17:22

    Hello,

    Your issue caused by type that you used to generate the Instagram token, you connected business account like personal http://prntscr.com/w2jx9b
    Remove this token and connect your account as a business account http://prntscr.com/w2jyp9

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2020 at 17:18

    Hello,

    1) What images are missing? http://prntscr.com/w2jqwj I don’t see missing images on that product.

    2) Add the following code to fix the images aligment in the mega menu

    .ibox-block.icon-top.align-center .ibox-symbol {
        margin-right: auto;
        margin-left: auto;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2020 at 17:09

    Hello,

    1) I checked your site and don’t see the mentioned error on the shop page at first load http://prntscr.com/w2jfm1

    2) I don’t see code of the icon in the footer. Did you used the i tag or WPBakery element to add icon? If you use the i tag then you need to enable FA support (theme supports FA 4.7 version) in Theme Options > Speed Optimization > FA support.

    3) Could you, please, provide us with link to that page and explain in more detail what exactly is cropped there? You highlighted just grey background.

    4) We have only these tips on speed optimization https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
    We don’t have any other suggestions at this moment.
    We are constantly working on the speed of the theme. We are working on the speed of the frontend itself now. When we finish the work we will start the admin part (customizer). Many things need to be considered, such as tests and the inheritability of updates. All should be step by step to avoid problems and make all gentle.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2020 at 16:56

    Hello,

    I checked the mentioned topic and see that support staff was able to make changes and did not get the error.
    So, provide us with the temporary WP Dashboard access to your site, please, and server error logs. We’ll check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2020 at 16:54

    Hello,

    We don’t have the option to change the color of the links in Theme Options > Styling, so don’t understand what you changed.

    To change the color of links add the below custom to Theme Options > Custom CSS

    .template-container a, .template-container p a, .template-container .footer-bottom a {
        color: #b39a68;
        text-decoration: underline;
        font-weight: bold;
    }
    .template-container a:hover, .template-container p a:hover, .template-container .footer-bottom a:hover {
        color: #888888;
    }
    .content-product .button, .content-product .product-title a, .content-product .products-page-brands a {
        text-decoration: none;
        font-weight: normal;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2020 at 16:29

    Hello,

    Go to Appearance > Themes > install and activate Storefront theme, check the connection while default theme is activated. Provide us with screenshot. Switch back to XStore.

    Let us know about the results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2020 at 16:22

    Hello,

    You may try third-party plugins to add the Ajax add to cart for the variable products on the single product page https://wordpress.org/plugins/woocommerce-ajax-add-to-cart-for-variable-products/ or https://wordpress.org/plugins/woo-ajax-add-to-cart/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2020 at 16:19

    Hello,

    1) Could you, please, provide us with temporary WP Dashboard and FTP access?
    2) Provide us with screenshot of what exactly you can’t edit. You can use the Lightshot screenshot tool.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2020 at 16:16

    Hello,

    Provide us with WP Dashboard and FTP access to your site to check the issue and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2020 at 16:14

    Hello,

    Did you add the Image widget to Appearance > Widgets > Footer Copyright widget area?
    Could you, please, provide us with temporary WP Dashboard access to your site to check?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2020 at 16:10

    Hello,

    Legenda supports WP 5.6 and WooCommerce 4.8. But we recommend to update the staging site before the production site update.

    Creation of such migration tool will take a lot of time for development and testing. You are the first who ask about this, so unfortunately our developers won’t create such tool, sorry.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2020 at 16:00

    Hello,

    Our developers won’t change it globally for all the customers. You can implement this by additional customization. Submit customization request here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2020 at 15:50

    Hello,

    Thank you for your request. We took it into account.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2020 at 15:46

    Hello,

    We have checked your site and see that you use the old version of theme 7.0.2 http://prntscr.com/w2hf8u
    Please, update the theme to version 7.2.1 and XStore core to version 3.2.1 and clear the plugin cache and CDN cache. Check the mobile menu after that. If you updated the theme in the backend but still have the out of date version on the Frontend then clear the CDN cache because it seems that you did not flush it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2020 at 12:23

    Hello,

    We made changes to fix the issue but we don’t see them because of the CDN cache http://prntscr.com/w2brvh Please, clear the CDN ache and check the price in the Quick View after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2020 at 12:20

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2020 at 12:10

    Hello,

    I’m not sure that understand the problem with the staging site creation. If you create staging site, we’ll update theme and fix the issues. You’ll check if everything is fine and we’ll move updated files (not the DataBase) to the production site. What inventory do you need to update in this case and why?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2020 at 11:47

    Hello,

    Fixed. Clear the Cloudflare cache to apply changes and check the issues after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2020 at 10:44

    Hello,

    Could you, please, provide us with the correct WP Dashboard access to your site?
    We’ll check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2020 at 10:36

    Hello,

    1) Go to WooCommerce > Settings > Products tab > Shop page > choose the Shop page instead of the Home page in the list of pages.

    2) Go to Theme Options > WooCommerce > Shop > Shop page layout > enable sidebar for the shop page http://prntscr.com/w28mzt and you’ll get it http://prntscr.com/w28ny42) http://prntscr.com/w28qk6

    3) What problems do you have with the shop page banner editing? I did not face issues http://prntscr.com/w28yza

    4) Banners are in place http://prntscr.com/w28zun

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 13, 2020 at 17:53

    Hello,

    Try to create one more custom grid and switch to that one and then switch back to the first one. Check if you get the custom grid on the frontend after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 13, 2020 at 14:14

    Hello,

    That option controls the shop page layout.
    If you want to change the number of products per row on the home page for the Products element then go to Pages > edit the Frontpage > edit the Products element and change the number of slides per view for every device http://prntscr.com/w1pnkf

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 13, 2020 at 14:10

    Hello,

    This error appears as a rule if wp-content/themes/royal/framework/inc/really-simple-captcha/really-simple-captcha.php does not exist or permissions for this file are incorrect.
    What actions did you do to solve the error?

    Regards

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 19:33

    Hello,

    Would you be so kind to provide us also with FTP access? We need to check the files to fix the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 19:32

    Hello,

    Thank you for your tips.

    Regards

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Viewing 30 posts - 12,301 through 12,330 (of 30,391 total)
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