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Viewing 30 posts - 12,331 through 12,360 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 19:31

    Hello,

    Your site does not work http://prntscr.com/w0qbp4 and we can’t check the issue.
    Please, make sure that everything is ok with your Cloudflare CDN and that your site is available for visiting from other countries.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 19:24

    Hello,

    Because it’s empty http://prntscr.com/w0q60o
    Customizer works https://gyazo.com/e2fcccae006a4ea2cb0c6c5f2bb31ca1
    I see that you use the CDN. I suppose you did not create the CDN cache because it does not load the theme options styles.
    So, login to your account and clear the cache http://prntscr.com/w0q8rx

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 19:20

    Hello,

    It looks like some kind of glitch. We have re-saved the 8theme Products widget and it fixed the problem. Very strange.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 19:18

    Hello,

    Go to Appearance > Menus > create the mobile menu and add all the items you need.
    Go to Theme Options > Header builder > Mobile menu > Menu > choose the newly created mobile menu.

    Watch the header builder video tutorials https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 19:14

    Hello,

    Go to Theme Options > Styling > edit the bg image or bg color.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 19:07

    Hello,

    Update theme and all the included plugins to the latest versions. Clear the plugin cache and CDN cache if you use it. If it does not help then provide us with a temporary WP Dashboard and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 19:05

    Hello,

    I checked your site and don’t see any errors in the console http://prntscr.com/w0pu0d
    Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 19:00

    Hello,

    Our theme does not have such filter. If plugin that you use to offer the rent also does not have such filter then you can implement this only by additional customization.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 18:58

    Hello,

    Maybe the timeout of your server was reached and the plugin was not fully installed if you install it from XStore > Plugin installer. You may try to install the plugin using XStore core plugin archive (Plugins > Add new > upload) that you can find in the same folder where theme archive, downloaded from ThemeForest.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 18:56

    Hello,

    Oh, sorry, take my apologies, that was the answer for another user.
    Try to register theme now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 18:54

    Hello,

    Provide us with link to that site, please, to check the issue in more detail.
    And temporary WP Dashboard access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 18:52

    Hello,

    1) Very often it’s related to the cache plugin. Try to deactivate it and check after that.

    2) Instagram is ok http://prntscr.com/w0pla6

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 18:42

    Hello,

    1) Coffee cup is missing because you disabled the Revolution slider. That was the revolution slider element and it’s in place once I enabled the Revolution slider plugin.

    2) Checked your site and still don’t see the problem with Elementor editor https://gyazo.com/4ba161f2e5f87c420a0b989fa9d516db
    I used the Chrome browser.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 18:34

    Hello,

    Your theme was activated. You just did not install the XStore core plugin that is required to use the theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 18:32

    Hello,

    1) Enable the product categories in the Screen options http://prntscr.com/w0p5cq

    2) It depends on how you created these rows: using the WPBakery row element or just adding the menu list one by one. In the first case edit the row settings and add the margin. In the second case edit the Menu list element and add the margin bottom at the design tab.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 18:15

    Hello,

    Actually, we used it. It does not work http://prntscr.com/w0ou5s
    Do you have any limits from other countries or any special settings for the FileZilla?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 18:12

    Hello,

    I have passed your issue to our developers.
    I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 18:07

    Hello,

    Shop sidebar/product category sidebar displays filter widgets if products that are on the shop/product category have these attributes. So, there is no way to hide some filters on the shop page by default because your products have the Phone model attribute for example. But if you visit for example other category and products on that category do not have Phone model attribute then you won’t see that filter.
    For example you can check it on the wedding demo
    – color filter http://prntscr.com/w0oocu https://xstore.8theme.com/demos/wedding/product-category/bouquets/
    -size filter http://prntscr.com/w0oosk https://xstore.8theme.com/demos/wedding/product-category/shoes/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 17:59

    Hello,

    Your theme is registered, it’s ok. You just did not install the XStore core plugin that is required plugin http://prntscr.com/w0oj1y

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 17:57

    Hello,

    1) There is no such option by default you can use either single product builder or add the below code to child theme functions.php

    remove_action( 'woocommerce_single_product_summary', 'woocommerce_template_single_excerpt', 20 );
    add_action( 'woocommerce_single_product_summary', 'woocommerce_product_description', 51 );
    function woocommerce_product_description() {
        woocommerce_template_single_excerpt();
    }

    2) There is no such option by default but you can use WooCommerce hooks and add the below code to child theme functions.php

    add_action( 'woocommerce_after_shop_loop_item', 'woocommerce_template_loop_stock', 10 );
    function woocommerce_template_loop_stock() {
        global $product;
        if ( ! $product->managing_stock() && ! $product->is_in_stock() )
            echo '<p class="stock out-of-stock">Out of Stock</p>';
    }

    Add the following code to Theme Options > Custom CSS

    .content-product .stock {
        position: relative;
        background: transparent;
        color: red;
        transform: none;
        left: auto;
    }
    .content-product .product-image-wrapper  .stock {
        display:none
    }

    3) Do you want to change the text to “Ad to cart” or just change the text-transfort to capitalized?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 17:23

    Hello,

    It’s because of the different height of your images and product titles.
    You can add the below code to Theme Options > Custom CSS but then you’ll get the space between image and product information http://prntscr.com/w0nj0e

    .row.products-loop, .productCarousel.owl-carousel .owl-stage {
        display: flex;
        flex-wrap: wrap;
        flex: 1;
    }
    .row.products-loop .product .content-product, 
    .productCarousel .slide-item .product .content-product{
        flex-direction: column;
        justify-content: space-between;
        display: flex;
        flex: 1;
        height: 100%;
    }
    .productCarousel .slide-item.product-slide {
        display: flex;
        height: 100%;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 17:01

    Hello,

    You are welcome.
    Loco translate plugin is the plugin to create theme/plugin translation files. It’s not the plugin for multilingual site creation. If you want to create multilingual site you need to use one of the special plugins for these purposes https://colorlib.com/wp/wordpress-multilingual-plugins/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 16:35

    Hello,

    Do you get emails if the default WP theme is enabled? Did you test it with the Storefront theme for example?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 16:32

    Hello,

    We are constantly working on the speed of the theme. We are working on the speed of the frontend itself now. When we finish the work we will start the admin part (customizer). Many things need to be considered, such as tests and the inheritability of updates. All should be step by step to avoid problems and make all gentle.

    If you don’t have time to wait for upcoming theme updates and prefer to choose another theme we can offer you refund. You can submit refund request here https://themeforest.net/refund_requests/new

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 16:24

    Hello,

    Everything depends on what header you used before: build-in or created using Header builder. If you used the build-in header you’ll lose it after 7.x theme update because we removed the build-in header in that update. So, in this case, we would recommend to recreate the header using header builder and only after that update theme.

    Provide us with WP Dashboard and FTP access to your site to check the issue with the arrows in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 16:19

    Hello,

    You enabled Sold individually option http://prntscr.com/w0mbro for that product, you don’t allow to sell more that 1 product per order, so there should not be q-ty.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 16:12

    Hello,

    Product Container: .product
    Shop pagination container: .after-shop-loop .woocommerce-pagination

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 16:10

    Hello,

    Try to flush cache or open your site from another browser.
    I checked the menu and don’t see the problem https://gyazo.com/bfcf0355a8bbd6bb4e5bdb49f4abe0a9

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 16:00

    Hello,

    Thank you for the detailed explanation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2020 at 15:59

    Hello,

    We don’t have option for this but it’s possible by additional customization. Provide us with FTP access to your wp-content folder and we’ll help you with this.
    Would you like to replace h4 by div tag?

    Regards

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Viewing 30 posts - 12,331 through 12,360 (of 30,391 total)
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