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Ajax error when saving Revolution slider

This topic has 10 replies, 2 voices, and was last updated 3 years, 4 months ago ago by Olga Barlow

benh3103

Participant

December 13, 2020 at 21:25

Hello,
I faced with the same issue as this case about: https://www.8theme.com/topic/ajax-error-when-saving-revolution-slider/
How to solve it?

#263868 Copied Theme version: 7.2.1 WooCommerce version: 4.8.0

9 Answers

Olga Barlow

Support staff

December 14, 2020 at 16:56

Hello,

I checked the mentioned topic and see that support staff was able to make changes and did not get the error.
So, provide us with the temporary WP Dashboard access to your site, please, and server error logs. We’ll check the issue in more detail.

Regards

#263963 Copied

benh3103

Participant

December 14, 2020 at 23:43

Adding requested info

Please contact administrator
for this information.

#264043 Copied

Olga Barlow

Support staff

December 15, 2020 at 16:13

Hello,

There is error in the console log http://prntscr.com/w3a2jn Contact your hosting provider and show them this error. They should be able to fix the problem.

Regards

#264139 Copied

benh3103

Participant

December 15, 2020 at 18:28

Hello, Olga.
Understood. I’ll try to fix it in the near future and get back here with results
Thank you.

#264174 Copied

Olga Barlow

Support staff

December 15, 2020 at 19:30

Hello,

Ok, sure. Server error logs will help to hosting support to clarify the issue.

Regards

#264189 Copied

benh3103

Participant

December 16, 2020 at 10:49

Olga,
may I ask you to share a full request you used to get 406 response?
Thank you.

#264300 Copied

Olga Barlow

Support staff

December 16, 2020 at 11:37

Hello,

We get that error after click “Save options”, so don’t have information on what the request Revolution slider sends. You can use the Chrome inspector to check the console error after the click of that button.

Regards

#264308 Copied

benh3103

Participant

December 16, 2020 at 15:58

Solved by whitelisting domain in modsecurity
Thank you, Olga!

#264366 Copied

Olga Barlow

Support staff

December 16, 2020 at 19:11

Hello,

You are welcome. Glad that you sorted it out.

Regards

#264386 Copied
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