Mobile menu - by OnetteLunge - on WordPress WooCommerce support

This topic has 8 replies, 2 voices, and was last updated 3 years, 3 months ago ago by Olga Barlow

  • Avatar: OnetteLunge
    OnetteLunge
    Participant
    December 11, 2020 at 18:36

    Mobile menu not working after latest update – clicking icon does nothing.

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 11, 2020 at 19:31

    Hello,

    Your site does not work http://prntscr.com/w0qbp4 and we can’t check the issue.
    Please, make sure that everything is ok with your Cloudflare CDN and that your site is available for visiting from other countries.

    Regards

    Avatar: OnetteLunge
    OnetteLunge
    Participant
    December 12, 2020 at 23:23

    Hi there,

    This happened after the last update of the theme – numerous website users have reported this issue.

    Note that we have closed traffic outside of US and CAN on purpose – you will need to use a VPN.

    Also note that I have checked with host – there is no caching or CDN in place – Cloudflare also has the cache cleared and CDN disabled.

    Thank you!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 14, 2020 at 15:46

    Hello,

    We have checked your site and see that you use the old version of theme 7.0.2 http://prntscr.com/w2hf8u
    Please, update the theme to version 7.2.1 and XStore core to version 3.2.1 and clear the plugin cache and CDN cache. Check the mobile menu after that. If you updated the theme in the backend but still have the out of date version on the Frontend then clear the CDN cache because it seems that you did not flush it.

    Regards

    Avatar: OnetteLunge
    OnetteLunge
    Participant
    December 15, 2020 at 00:25

    Hi there,

    I’m not sure why it is showing that – I updated to 7.2.1 right when it came out – please see attached: https://buybcbud.com/wp-content/uploads/2016/05/version.png

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 15, 2020 at 16:15

    Hello,

    I suppose it’s because of your CDN cache. Log in to your Cloudflare panel and clear the cache. Maybe if you have any server cache then contact your hosting provider and ask them to clear the server cache. But I’m absolutely sure that you have the cached files and you can easily check it by yourself using Chrome inspector http://prntscr.com/w3a5z8

    Regards

    Avatar: OnetteLunge
    OnetteLunge
    Participant
    December 22, 2020 at 05:00

    Thank you – I have verified that you are correct and resolved the issue. Have a great Holiday.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 22, 2020 at 17:16

    Hello,

    You are welcome. Happy Holidays!

    Regards

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