Cannot Connect WooCommerce Integration to Facebook

This topic has 6 replies, 3 voices, and was last updated 3 years, 2 months ago ago by Olga Barlow

  • Avatar: wedesign
    wedesign
    Participant
    December 13, 2020 at 10:57

    We Cannot connect Connect WooCommerce Integration to Facebook

    Whenever we try it generating an error saying “Oops, something went wrong.

    This may be because of a technical error that we’re working to get fixed. Try reloading this page.”, And I have checked with Facebook they have said that “they have not found any problem”, It is been more than a month, please help us to resolve the issue.

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2020 at 13:11

    Hello,

    Thanks for using our theme.
    Do you have this problem when a default WooCommerce theme – Storefront is activated on your site or with our theme only?
    If the problem is related to our theme, describe the situation in more detail with screenshots. Provide temporary wp-admin and FTP access. Use the Lightshot screenshot tool to share screenshots.

    Regards

    Avatar: wedesign
    wedesign
    Participant
    December 13, 2020 at 20:16

    I have not used any other theme jest this one.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 14, 2020 at 16:29

    Hello,

    Go to Appearance > Themes > install and activate Storefront theme, check the connection while default theme is activated. Provide us with screenshot. Switch back to XStore.

    Let us know about the results.

    Regards

    Avatar: wedesign
    wedesign
    Participant
    December 14, 2020 at 18:34

    Still the same error, No use.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 14, 2020 at 18:41

    Hello,

    In this case our theme is not the reason of the issue if it does not work even with the default Storefront theme.
    Contact plugin author to get help with this.

    Regards

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