Here is what I see if I’m not logged in https://gyazo.com/da85975b80e7d265e77bac5e54015a82
Tell me what exactly is wrong here because I don’t understand. Maybe provide the screenshot for a better understanding.
Regards
Olga Barlow
Participant
June 30, 2022 at 15:45
Hello,
I was able to update theme to latest version via WP Dashboard and mobile menu works https://gyazo.com/d5765d55369451237df2a9890d6af92e
It’s changed because you use the third-party plugin in addition but works.
Regards
Olga Barlow
Participant
June 30, 2022 at 15:29
Hello,
You did not provide FTP. The link that you provided is a link to your hosting site. We need FTP host, FTP username and FTP password. Contact your hosting provider to get this information.
You have out of date version of theme and this is the problem I think https://prnt.sc/xJgImXXMyQyW
We need to update the theme but we need FTP to do this.
Regards
Olga Barlow
Participant
June 30, 2022 at 15:21
Hello,
You are welcome.
Regards
Olga Barlow
Participant
June 30, 2022 at 15:20
You are welcome.
Regards
Olga Barlow
Participant
June 30, 2022 at 15:20
Thank you for understanding.
Regards
Olga Barlow
Participant
June 30, 2022 at 15:17
Hello,
You enabled Elementor Canvas layout (Wich means without header and footer) https://prnt.sc/Ip9-Cv5Tz_2n for all pages on your site. I have changed that option to Theme and the header and footer are ok now.
its confusing as your own settings lead me to think that they will conflict with duplicating settings in Rocket
Our optimization options do not conflict with the WP Rocket options in general. But if you enabled Lazy loading for the images in the cache plugin then why do you need to enable that in theme? We added that option for those who do not use cache plugin Lazy loading. The same situation with the Remove Query Strings From Theme Static Resources option. There is no need to enable this option in both plugin and theme, choose the one place.
that said, it would be great if you could just show how YOU guys would set it up – list of settings on the theme, and then the list of settings on Rocket – then aside of that any other suggestion.
WP Rocket already has documentation of best practices for the configuration https://docs.wp-rocket.me/article/1291-find-the-best-settings-for-your-site
So, you can use all the options and exclusion is “Delay JavaScript” only. You can use that option too but just add xstore/js folder to the exclusion.
We’ll create the article in our documentation about theme optimization settings.
No, I don’t think so. Provide us with correct WP Dashboard access to check your settings and single product elements. Credentials that you provided earlier do not work.
Regards
Olga Barlow
Participant
June 29, 2022 at 17:38
Hello,
That error was caused by the out of date version of the XStore core plugin. I removed the plugin using your cPanel and installed the latest version. There is no error. Check your site now, please.
Regards
Olga Barlow
Participant
June 29, 2022 at 17:25
Hello,
Don’t disable Gutenberg editor https://prnt.sc/_bbg6aG0pJaY
Then you’ll be able to edit the page using the default editor.
Regards
Olga Barlow
Participant
June 29, 2022 at 17:20
Hello,
Provide us with FTP access to your site, please. We need to check the issue in more detail.
Regards
Olga Barlow
Participant
June 29, 2022 at 16:49
Hello,
We ask you to check with the Storefront theme (default WP theme), not with the XStore parent theme. If you switch to the default theme, check the emails, and then switch back to XStore child you won’t lose your settings. The only thing that could be messed up after that is widgets, in case that happens you just need to go to Appearance > Widgets and put the widgets in place again.
Regards
Olga Barlow
Participant
June 29, 2022 at 16:47
Hello,
1) Your screenshots display 404 page. Did you remove them?
2) WP Dashbaord access is incorrect https://prnt.sc/Y7zreiFb7HLM
Regards
Olga Barlow
Participant
June 29, 2022 at 16:29
Hello,
Besides subscription itself means automatic payments https://dictionary.cambridge.org/dictionary/english/subscription
So, if you buy a subscription it means that you allow regular automatic payments. You need to cancel your subscription if you don’t need that anymore.
Regards
Olga Barlow
Participant
June 29, 2022 at 16:14
Hello,
Let’s separate these 2 builders and the errors related to them: Header builder.
If you edit the multiple headers you are redirected to the blog page. You don’t have posts, so your blog page displays: no posts found. That’s normal because you really don’t have any posts. We’ll try to change the redirect to the home page once you edit multiple headers in the future update.
Single product builder
The single product builder has some issues with the redirect. It looks like the redirect to a single product page is blocked because of something. If we disable all the third-party plugins and clear the cache it works but once we start to enable third-party plugins it stops working. Do you have any blocking of the redirects in your server settings or in the Cloudflare settings?
Also, we can’t check the shop page because it displays a lot of errors related to cache and CDN https://prnt.sc/1bPHCHi2Mrla + I see errors related to your server limits https://prnt.sc/bbsz_VXuuQK_
Could you fix the limits error in your server settings and also temporarily disable Cloudflare? Because maybe some CF settings cause the errors.
Regards
Olga Barlow
Participant
June 29, 2022 at 14:37
Hello,
P. S. Keep in mind that all customization that you do in the parent theme will be lost after the parent theme update. So, keep additional customization in the child theme, please.
Regards
Olga Barlow
Participant
June 28, 2022 at 19:50
Hello,
We have sent theme and core plugin archives to your registration email. Try to update the theme and plugin using those archives and let me know about the results.
Regards
Olga Barlow
Participant
June 28, 2022 at 19:46
Hello,
We don’t have a special option for this. You can change the price color using custom CSS (Theme Options > Custom CSS)
It looks like the Dokan Pro plugin causes the issue. Could you, please, update that to the latest version and reply back with FTP access if you still have the issue after that?
Regards
Olga Barlow
Participant
June 28, 2022 at 19:32
Hello,
You need to edit your single product layout (Theme Options > WooCommerce > Single product builder) and make the sidebar not the 3d column in the product layout but like a static section. Could you, please, provide us with WP Dashboard access to your site and we’ll show you an example?
1) That row is custom development. But you can create something similar using Static Blocks and Header widget area.
For example, go to Elementor settings and enable that for the static blocks https://www.8theme.com/documentation/xstore/support/static-blocks/
After that create a header static block with the content you need (for example red row with the sale bg image with the texts and button inside).
Then go to Appearance > Widgets > add the Static block to the Header banner widget area. Then go to Theme Options > Header builder > Widgets > Position Of Header Banner Widget Area > Above the header.
3) In Theme Options > Styles > you can change the colors of all the buttons on your site.
In Theme Options > WooCommerce > Single product builder > Back
Add to cart & quantity > manage the Add to cart and Buy now buttons only.
So, you can download files and import them using Loco translate https://gyazo.com/50a051f8df37fefc4880abeb0de512e8 to update the existing translation for the theme or add the new one for the XStore Core plugin.
