Admin email and customer email not recieving confirmation after product purchase

This topic has 8 replies, 3 voices, and was last updated 1 year, 8 months ago ago by Rose Tyler

  • Avatar: Olhangola
    Olhangola
    Participant
    June 29, 2022 at 13:31

    Hi xteam,

    Was doing a product purchase test, but both admin and customer had
    not recieved email confirmation on the mobile and laptop. Had also cleared all cache.

    https://prnt.sc/s9oafDQkeFyf
    https://prnt.sc/Frav-mkJpD9i

    Thank you in advance

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2022 at 13:43

    Hello,

    Go to Appearance > Themes > install and activate Storefront theme (default WooCommerce theme). Do you have the mentioned issue when the Storefront theme is enabled?

    Regards

    Avatar: Olhangola
    Olhangola
    Participant
    June 29, 2022 at 15:40

    Hi, are you referring to the parent theme main one? if you referrering to another one, wont it destroy the current site if i install and activate? Can you instruct with a screenshot?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 29, 2022 at 16:49

    Hello,

    We ask you to check with the Storefront theme (default WP theme), not with the XStore parent theme. If you switch to the default theme, check the emails, and then switch back to XStore child you won’t lose your settings. The only thing that could be messed up after that is widgets, in case that happens you just need to go to Appearance > Widgets and put the widgets in place again.

    Regards

    Avatar: Olhangola
    Olhangola
    Participant
    June 30, 2022 at 19:02

    Hi xtore,

    We have followed the instruction but did not succeed. Still both customer and us can not recieve payment confirmation test

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 1, 2022 at 07:24

    Hello,

    Thanks for the reply. It means the problem is independent of the theme, so our theme support can’t help you, unfortunately. We would recommend you to contact support of WooCommerce plugin and your hosting provider.

    Regards

    Avatar: Olhangola
    Olhangola
    Participant
    July 1, 2022 at 11:48

    Hi xtore,
    i have contacted my hosting provider, and they have solved it. The feeback goes the following:

    Thank you for patiently waiting. I could see that your sendmail was recently disabled for your hosting account where the domain abloja.com was added. I have enabled it for you. Could you try to test if the emails are working now?

    Thanks xtore keep up the good work, you guys rock. (:

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 1, 2022 at 11:50

    Hello,

    We are glad that you sorted it out. Thanks for letting us know. Have a nice day!

    Regards

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The issue related to '‘Admin email and customer email not recieving confirmation after product purchase’' has been successfully resolved, and the topic is now closed for further responses

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