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This topic has 15 replies, 3 voices, and was last updated 1 years, 9 months ago ago by Rose Tyler

  • Avatar: Jef
    filmguerilla
    Participant
    June 27, 2022 at 14:56

    Hello,

    I got this error message when updating the site products. not sure what happened here. all plugins are updated and the theme as well can you help?

    Thanks

    Please, contact administrator
    for this information.
    14 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2022 at 15:40

    Hello,

    Go to Appearance > Themes > install and activate Storefront theme (default WooCommerce theme). Do you have the mentioned issue when the Storefront theme is enabled?

    Regards

    Avatar: Jef
    filmguerilla
    Participant
    June 28, 2022 at 14:05

    i cant go to anywhere in admin area anymore. not sure how to do this.

    Avatar: Jef
    filmguerilla
    Participant
    June 28, 2022 at 14:36

    Ok. I’ve done this part.

    https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-sorry-you-are-not-allowed-to-access-this-page-error-in-wordpress/

    Decativate themes. i’ve been able to go to the admin page after this. So i guess the problem is with the themes. what should i do next?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 28, 2022 at 14:39

    Hello,

    Provide us with WP Dashboard access to your site, please.

    Regards

    Avatar: Jef
    filmguerilla
    Participant
    June 28, 2022 at 15:46

    private content

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 28, 2022 at 19:21

    Hello,

    Incorrect https://prnt.sc/a3QnbNoTq6E_

    Regards

    Avatar: Jef
    filmguerilla
    Participant
    July 12, 2022 at 17:09

    this is annoying! what is happening with my theme???

    i’m locked out of my own website again. everytime i edit/add products i got logged out and locked out of the admin area. fixing this is very time consuming!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 13, 2022 at 08:29

    Hello,

    Because you did not provide correct temporary wp-admin access, we can’t login and take a closer look.
    Meanwhile, as a rule, such problems are independent of the theme. Check PHP time limit in WooCommerce > Status, contact your hosting provider and ask if this value can be increased.
    Check if you are using a cracked 3rd party plugin, it can be the reason for the problem.
    If nothing from this helps, provide temporary wp-admin and FTP access, so we can do more tests. Please note that there is no such problem on our test sites, so we can’t give you a ready solution right now, unfortunately.

    Regards

    Avatar: Jef
    filmguerilla
    Participant
    July 15, 2022 at 00:51

    I’m having problem with the theme lately not sure whats going on.

    FTP and WP admin access provided in private content

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 15, 2022 at 10:04

    Hello,

    I got this error message when updating the site products. – we checked and do you see the problem https://prnt.sc/HTUlVJO9arBV Could you provide a video of the problem and link for the product where that problem exists ?

    Regards

    Avatar: Jef
    filmguerilla
    Participant
    July 15, 2022 at 23:35

    This problem only occurs when i heavily update the site with products. so i couldnt make a video of this. i will try.

    what i found out is that the site will automatically log me off. then after that i i would get that message. It seems that the account (admin) would change from admin to no role. what do you think cause this?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 16, 2022 at 07:49

    Hello,

    Waiting for the video.
    Check this – https://wordpress.org/support/topic/admin-user-mysteriously-changed-to-no-role/

    Regards

    Avatar: Jef
    filmguerilla
    Participant
    July 17, 2022 at 22:32

    Hello, i can’t make a video of this because it just happen instantly like the one in that wp thread. Would be pita to find out which causes this problem waaaahhh

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 19, 2022 at 11:32

    Hello,

    We can’t do tests and fix the problem if we can’t see it. Maybe support of WordPress or WooCommerce will be able to give you some advice.
    Have you read the article we provided in the previous reply?

    Regards

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