By what right do you automatically change my payment method?

This topic has 5 replies, 3 voices, and was last updated 1 years, 11 months ago ago by Olga Barlow

  • Avatar: demiroglu
    demiroglu
    Participant
    June 27, 2022 at 10:04

    Hello,
    By what right do you automatically change my payment method?

    This choice is mine, not yours. please fix it immediately.

    If I wish, I will pay myself anyway.

    Regards

    A. Demiroglu

    Wiesenstr. 17
    99817, Eisenach
    Germany

    4 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 27, 2022 at 16:28

    Hello,

    Could you, please, explain in more detail? Because I’m not sure that understand what payment method was changed. Maybe provide the screenshot for a better understanding.

    Regards

    Avatar: demiroglu
    demiroglu
    Participant
    June 29, 2022 at 00:11

    Hi,
    You sent me an e-mail! Please review below;

    This subscription is set to renew automatically using your payment method on file. You can manage or cancel this subscription from your my account page.

    I did not authorize your company to make automatic payments.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2022 at 15:56

    Hello,

    Thank you so much for using our products.
    You can cancel subscription anytime in the dashboard, but keep in mind you will lose access to all themes, updates, and support.

    We have one great news for you. In 2 weeks we will add XStore to the subscription plan. https://www.8theme.com/woocommerce-themes/ At this moment we have test our system.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 29, 2022 at 16:29

    Hello,

    Besides subscription itself means automatic payments https://dictionary.cambridge.org/dictionary/english/subscription
    So, if you buy a subscription it means that you allow regular automatic payments. You need to cancel your subscription if you don’t need that anymore.

    Regards

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