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Problema con menu da cellulare che non apre le sottopagine

This topic has 36 replies, 4 voices, and was last updated 1 years, 10 months ago ago by Olga Barlow

Linda

Participant

June 23, 2022 at 17:12

Ciao a tutti! Ho un problema con la visualizzazione delle sotto pagine del menù. Da desktop è tutto ok, mentre da mobile non riesco a vedere le sottopagine. Come mai?

#326780 Copied Theme version: 8.2.1

35 Answers

Rose Tyler

Support staff

June 24, 2022 at 06:43

Hello,

Sorry, but your requests are a bit unclear to me. Could you, please, write in English?

Regards

#326801 Copied

Awais Ahmed

Participant

June 24, 2022 at 07:51

Hello, @Linda,

Thanks for contacting us.

Simply go to the Dashboard >> Appearance >> Menu then select the mobile menu and then create/edit the menu as per your need like this I added a sub-menu item in the mobile menu on our test site see image: https://postimg.cc/jwy2FbCZ and now check the resulting image it appears fine: https://postimg.cc/Yj9qFYzd

Regards 8Theme Team.

#326816 Copied

Linda

Participant

June 24, 2022 at 08:32

Ho appena provato ma non è la soluzione. Il problema è sempre uguale anche creando e selezionando il “menu mobile” come suggerito…

#326818 Copied

Awais Ahmed

Participant

June 24, 2022 at 08:56

Hello, @Linda,

Sorry for the inconvenience but can you please share your WP-ADMIN Login details in the below-listed format in the private area on which you are facing the issue so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL in which the issue appear:

Regards 8Theme Team.

#326829 Copied

Linda

Participant

June 24, 2022 at 09:36

Ecco i dati richiesti:

Please contact administrator
for this information.

#326846 Copied

Awais Ahmed

Participant

June 24, 2022 at 09:51

Hello, @Linda,

I have just logged in to your site and found that you are using the Child Theme on your site, Have you Customized anything in Child Theme?

Also, I can see you are using third-party plugins as well, so that might be the third-party plugin confliction issue.

So can you please check once with activating the Parent-Theme and deactivating all the third-party plugins of your site, and check back your site after removing the cache, Hope this will resolve your issue, and if not then please provide me the admin access and also the permission to debug your site which includes deactivating all the third-party plugins and on-site customization as well.

Regards 8Theme Team.

#326851 Copied

Linda

Participant

June 24, 2022 at 09:56

Non essendo molto competente, puoi procedere te a fare le Prove per favore? Un backup del sito c’è l’ho quindi non preoccuparti in caso di errori!

#326852 Copied

Awais Ahmed

Participant

June 24, 2022 at 10:29

Hello, @Linda,

I am sorry but you didn’t provide admin access to the provided account, I am not able to change anything on your site, so please allow admin access.

Regards 8Theme Team.

#326856 Copied

Linda

Participant

June 24, 2022 at 10:39

Hai ragione! scusami! ho appena modificato

#326869 Copied

Awais Ahmed

Participant

June 24, 2022 at 13:13

Hello, @Linda,

I have debugged your site and found the issue.

1) I activate the parent theme and the header is gone then I again activate the child theme the header appears.

2) Your child theme is creating the issues so please first download it and then delete the child theme.

3) Create the header again and then check back to your site after clearing the browser cache.

4) Then create the child theme again if you want to use it and you can copy and paste the Customize code from the downloaded Child Theme to the new one, one by one.

I made a video for you here is the link to the video for a better reference: https://streamable.com/w0juil

I hope your issue will be resolved.

Regards 8Theme Team.

#326906 Copied

Linda

Participant

June 24, 2022 at 13:31

Quindi reinstallando il tema dici che il problema del sotto menù da mobile si risolve?
Ti chiedo anche che differenza c’è tra il tema child e quello normale. Perché nel caso posso anche utilizzare quello normale se è meglio. Potrei ricreare il footer e la parte superiore se si tratta solo di quello. Te hai avuto modo di vedere se cambiando tema il problema è risolto?

#326910 Copied

Olga Barlow

Support staff

June 24, 2022 at 16:31

Hello,

There is no need to switch to the parent theme. I found that issue was caused by
Rinvia il blocco di visualizzazione JS option of your cache plugin.
Point is that Combina file JavaScript option should be enabled if you want to use Rinvia il blocco di visualizzazione JS. In other cases, scripts have wrong order and do not work as they should. So, I enabled both options and the mobile menu works fine. Check your site now.

Regards

#326959 Copied

Linda

Participant

June 24, 2022 at 16:43

Siiii ora funziona!!! 🎉🎉 grande!!! Grazie mille! Ma l’opzione che hai selezionato Java script dovrebbe essere obbligatoriamente attiva quindi… giusto? Per quanto riguarda il tema allora dici che non c’è bisogno di cambiarlo? Non c’è nessuna differenza tra il tema genitore è il child?

#326961 Copied

Olga Barlow

Support staff

June 24, 2022 at 16:56

Hello,

You are welcome.
Yes, you need to keep Combina file JavaScript option enabled if you want to use Rinvia il blocco di visualizzazione JS option.

Yes, there is no need to switch to the parent theme because the child theme was not the reason of the issue.

You can read more about child theme here https://developer.wordpress.org/themes/advanced-topics/child-themes/

Regards

#326963 Copied

Linda

Participant

June 24, 2022 at 17:06

Grazie mille per il link!
Si stata gentilissima!
Se posso vorrei approfittare della tua bravura e chiederti se puoi dare un’occhiata anche alle pagine prodotti (anche nella home). Solo da smartphone (io utilizzo iPhone 11 con safari) mi succede che devo obbligatoriamente fare tap due volte sull’ immagine per aprire la pagina prodotto o se voglio aggiungerlo da carrello. Può dipendere sempre dal tema? Come è adesso sembra un malfunzionamento del sito è ho paura che i clienti pensino che non funziona o che il sito è lento.

#326965 Copied

Awais Ahmed

Participant

June 27, 2022 at 06:26

Hello, @Linda,

I have checked your site the product opens fine with a single tap on the product image here is the video for a better reference: https://streamable.com/id1ym3 there is no issue. I have tested it on iPhone 11 and with the latest Safari browser.

Regards 8Themes Team.

#327074 Copied

Linda

Participant

June 27, 2022 at 06:30

Perdonami non era l’ultima versione del sito. Ora riprova e vedrai il difetto!

#327075 Copied

Rose Tyler

Support staff

June 27, 2022 at 08:17

Hello,

Please try: go Theme Options > WooCommerce (Shop) > Shop > Products style > Product Content Elements > Hover buttons on mobile

Regards

#327082 Copied

Linda

Participant

June 27, 2022 at 08:30

No, non funziona con questa soluzione.

#327084 Copied
Tagged: best selling, menu, mobile, subpages, themes, troubleshooting, woocommerce
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