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Mobile menu drop down is not working. can you please help?

This topic has 11 replies, 4 voices, and was last updated 1 years, 9 months ago ago by Olga Barlow

Dittemila

Participant

June 26, 2022 at 13:22

Hallo. After update the mobile menu is not working.
Can you please help us?

#327050 Copied Theme version: 6

10 Answers

Olga Barlow

Support staff

June 27, 2022 at 16:25

Hello,

Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue and help you?

Regards

#327162 Copied

Dittemila

Participant

June 27, 2022 at 17:20

I had to renew licence.
My page is sold to at new owner.
She is now admin og the page.

How to change my email to hers?

Please comfirm that i only payed for one month support? And no automatic payment next month?

Please contact administrator
for this information.

#327167 Copied

Olga Barlow

Support staff

June 28, 2022 at 13:34

Hello,

1) Do you want to change the email of your account https://www.8theme.com/users/catrine87/ ? What new email do you want to use for this account?

2) If you buy a monthly subscription you will get an invoice every month. If you want to stop that you need to cancel your subscription in your account area.

Regards

#327231 Copied

Dittemila

Participant

June 28, 2022 at 13:39

ditterosenbergvp@gmail.com

#327235 Copied

Olga Barlow

Support staff

June 28, 2022 at 14:54

Hello,

Done.

Regards

#327256 Copied

Dittemila

Participant

June 28, 2022 at 21:36

Hello Olga,

i am the new owner, and thank you for the support.

However the mobile drop down menu is still not working, can you help with that?

How do i provide you with WP dashboard and FTP Access?

#327293 Copied

Rose Tyler

Support staff

June 29, 2022 at 13:15

Hello @Dittemila,

Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#327525 Copied

Dittemila

Participant

June 30, 2022 at 08:46

Hello again,

I tried creating the acces you need.

Look in the private area

I hope this is what you need. While you are there, can you check if there is anthing else that needs fixking?

Thank you in advance.

Please contact administrator
for this information.

#327646 Copied

Olga Barlow

Support staff

June 30, 2022 at 15:29

Hello,

You did not provide FTP. The link that you provided is a link to your hosting site. We need FTP host, FTP username and FTP password. Contact your hosting provider to get this information.

You have out of date version of theme and this is the problem I think https://prnt.sc/xJgImXXMyQyW
We need to update the theme but we need FTP to do this.

Regards

#327821 Copied

Olga Barlow

Support staff

June 30, 2022 at 15:45

Hello,

I was able to update theme to latest version via WP Dashboard and mobile menu works https://gyazo.com/d5765d55369451237df2a9890d6af92e
It’s changed because you use the third-party plugin in addition but works.

Regards

#327825 Copied
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