Read the refund policy https://themeforest.net/refund_requests/new
And reasons when you can expect the refund. Could you, please, tell me what is your reason from that list?
Regards
Olga Barlow
Participant
December 28, 2020 at 18:36
Hello,
Try to switch to pre-created layout instead of the single product builder and use the product short description to add the shortcode. Does it work?
Link to video does not work. Please, provide the correct link for a better understanding of your problem.
Regards
Olga Barlow
Participant
December 25, 2020 at 16:15
Hello,
Go to Appearance > Themes > install and activate the Storefront theme. Try to reset the password when the Storefront theme is enabled. Let me know about the results. Do you get the email when the Storefront is enabled?
Regards
Olga Barlow
Participant
December 25, 2020 at 16:12
Hello,
1) You just need to refresh the studio to fix images http://prntscr.com/w9sndw We replaced them with jpg and you saw the cached version.
2) Fixed.
Regards
Olga Barlow
Participant
December 25, 2020 at 15:55
Hello,
Oh, that’s not the light grey, it’s a white color with opacity. I removed opacity for both desktop and mobile, check now.
Regards
Olga Barlow
Participant
December 25, 2020 at 15:49
Hello,
You are welcome.
Regards
Olga Barlow
Participant
December 25, 2020 at 15:49
Hello,
1) It was just the update of theme preview image. ThemeForest changes that date even if you update the preview image. Don’t follow that date. Follow the changelog section or changelog on this page https://xstore.8theme.com/update-history/ Besides we always notify customers via emails once update theme. So, we are very sorry about your plans but we did not promise and did not announce an update these days.
Regards
Olga Barlow
Participant
December 25, 2020 at 15:21
Hello,
It looks the first installation of the plugin failed. So, connect to your server via FTP and remove the et-core-plugin folder. After that try to install XStore core plugin archive again via Plugins > Install new > upload. Plugin archive you can download here https://www.8theme.com/downloads
Or provide us with WP Dashboard and FTP access to your site and we’ll help you.
I checked your options and see that builder is already disabled http://prntscr.com/w9b4f3
Theme costs $39.
Regards
Olga Barlow
Participant
December 24, 2020 at 18:56
Hello,
No. It was some bug. We’ll include the fix to the next theme update.
Regards
Olga Barlow
Participant
December 24, 2020 at 18:55
Hello,
Ok, thanks. What about FTP access? We need to make changes in files.
Regards
Olga Barlow
Participant
December 24, 2020 at 18:53
Hello,
We optimized it as much as we could but of course, it could slow down the site a little bit comparing with the default sale label. It also depends on your server resources. If you use a good server then you won’t even notice the difference.
Regards
Olga Barlow
Participant
December 24, 2020 at 18:50
Hello,
1) Old Bed Removal – is the product attribute that you added in Products > Attributes http://prntscr.com/w9az2w , Product attribute is the default WooCommerce option, this is not theme functionality. So, if you don’t need that at all then remove the attribute.
2) You use the WooCommerce Extra Fees Plugin to add an additional fee for this http://prntscr.com/w9ay1y
So, I don’t understand how is our theme related to the mentioned things if it’s not the theme option but WooCommerce and WooCommerce Extra Fees Plugin options?
Regards
Olga Barlow
Participant
December 24, 2020 at 18:40
Hello,
Check the element style settings. Probably you added the bg color for them.
Regards
Olga Barlow
Participant
December 24, 2020 at 18:39
Hello,
Could you, please, provide us with a temporary WP Dashboard and FTP access to your site to check the issues in more detail?
Regards
Olga Barlow
Participant
December 24, 2020 at 18:37
Hello,
Check now, please.
Regards
Olga Barlow
Participant
December 24, 2020 at 18:31
Hello,
1) Provide us with screenshot or short video of the problem for better understanding.
2) Provide us with the WP Dashboard username and FTP access to your site.
