Forum Replies Created

Viewing 30 posts - 11,851 through 11,880 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2020 at 13:06

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2020 at 12:50

    Hello,

    1) You wanted to remove the breadcrumbs (Home >) and page title(Nottingham for example). If you set 0px in the theme options it disappears. You need just clear the plugin cache and browser cache after these changes because the browser caches the old styles. I checked your pages and it works. I sent you screenshots. Anyway, you can also add the below code to hide it
    .page-heading .breadcrumbs, .page-heading .woocommerce-breadcrumb, .page-heading .title {display: none;}

    2) If you put the 0px and save settings it works. If it did not work for you then either you did not save options or did not clear the cache.

    3) If you want to reduce this space http://prntscr.com/wcy5hg go to Theme Options > Header builder > Header overlap > and change the bottom padding http://prntscr.com/wcy63z

    4) Provide us with working FTP access to your site. We’ll check the issue with the icons in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2020 at 12:30

    Hello,

    1) I have enabled the default theme to check. With the default theme plugin displays that option as link, not like button and there is no any additional button https://gyazo.com/9b91333dd7459fe053e6a113bfffc382 So, first of all clarify this moment with the plugin author and then contact us if something does not work with our theme only but looks good with the default theme, please.

    2) Use Yellow Pencil plugin to change the styles. You can install plugin from XStore > Plugin installer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2020 at 12:20

    Hello,

    Thank you for using our theme!
    Use the Private content area if you want to provide information only for the support staff. We’ll be able to remove topic per your request once we fix your issue if you want.

    1) To translate the Share, buy now, Shopping cart install the Loco translate plugin and translate XStore theme and also XStore Core plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    To translate free shipping promo text go to Theme Options > Sales Booster > Progress bar https://www.8theme.com/documentation/docs/sales-booster/

    2) Follow the docs to enable the page builder for the static blocks https://www.8theme.com/documentation/xstore/support/static-blocks/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2020 at 12:12

    Hello,

    Try the default Price filter widget instead of the 8theme Prive filter widget.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2020 at 12:10

    Hello,

    1) You are using the Single product builder. So, edit the single product builder Share element http://prntscr.com/wcxhgk

    2) Instagram does not allow sharing. This is the share option, not the social links option, do you understand this moment?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2020 at 12:00

    Hello,

    Go to WooCommerce > Status > what Max. execution time do you have there, in the WooCommerce status bar? That limit is required to install the demo content without any fail. So, just ignore the warning if you are sure that limit is ok.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2020 at 11:41

    Hello,

    We know about this glitch and we are working on fixing of this. But unfortunately, we have not found the solution yet.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2020 at 11:27

    Hello,

    Choose the wide layout. Then there is no any additional space. At this moment I see just row with the switcher at the top of your site http://prntscr.com/wcwl2x
    So, what other space do you want to remove?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2020 at 11:26

    Hello,

    You can submit refund request here https://themeforest.net/refund_requests/new

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2020 at 11:24

    Hello,

    it looks the problem was caused by WooCommerce transients cache. We have cleared that. Check the brand’s filter now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 29, 2020 at 18:04

    Hello,

    Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 29, 2020 at 17:54

    Hello,

    Could you, please, provide us with server error logs? I see 413 error in console http://prntscr.com/wcegin So, probably you reached some server limit and server error log tells us which one.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 29, 2020 at 17:33

    Hello,

    1) We can’t check your site http://prntscr.com/wcdz3g
    2) When do you get these errors?
    3) Could you, please, provide WP Dashboard and FTP access to your site?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 29, 2020 at 17:25

    Hello,

    Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 29, 2020 at 17:22

    Hello,

    1) I did not fix anything. If you set the mentioned option https://prnt.sc/w7vz0d you’ll get the result.
    2)

    “Nottingham” no longer shows.

    – don’t understand what exactly no longer shows. Could you, please, provide screenshot of the issue?
    3) Provide us with link to the page where you have it https://prnt.sc/wbs15i I don’t see this block on the home page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 29, 2020 at 17:10

    Hello,

    Ok. Thank you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 29, 2020 at 17:10

    Hello,

    1) I don’t see that plugin offers 2 buttons. I see only 1 button – View rental options. And I don’t see that the plugin docs show the 2 buttons https://woocommerce.com/products/rental-products/
    2) It’s placed in the second row http://prntscr.com/wcdmcm
    3) Don’t see the problem with it https://gyazo.com/03897b18918a42bd96c92a812f30bc60

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 29, 2020 at 17:03

    Hello,

    1) If you set the site bg color and change the site width from 3000px to 1170px and choose the framed layout you’ll get the following http://prntscr.com/wcdcyr
    If you use the white bg and site width 3000px you won’t see the difference between the wide and framed layout, only additional top padding.

    2) You can use the Object cache if you don’t plan to change the static blocks. Object cache caches the static blocks and you just won’t see your changes. But if it’s finished there is no problem with the object cache.
    If you want to use the LiteSpeed cache instead W3 total cache you may try. We don’t have any special recomendations. Just if you use the Lazy loading option for the images in the plugin settings then disable it in the Theme Options > Speed optimization.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 29, 2020 at 16:51

    Hello,

    Are you talking about the main menu of the site or you mean the Product categories widget on the shop page?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 29, 2020 at 16:35

    Hello,

    You have created the empty template using Elementor Pro and it was applied for the single product. I removed that empty template. Check the single product now.
    If you use Elementor Pro templates for the single product it will overwrite the single product builder template because has more priority.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 29, 2020 at 16:04

    Hello,

    Please, add the following IPs to the whitelist on your server 176.98.69.38, 176.98.70.120, 176.98.73.124 to allow our support experts to connect to your FTP.
    Your firewall blocks the connections.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 29, 2020 at 12:38

    Hello,

    Does that simple pop-up button work with the default theme? Go to Appearance > Themes > install and activate Storefront theme and try to add the mentioned shortcode to the product description. Does it work? If not then you need to contact plugin author.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 29, 2020 at 12:28

    Hello,

    1) Use the custom HTML to add the number and customize the size of the custom text http://prntscr.com/wc6i7m
    2) Check now.
    3) I have added the below custom CSS to change the size of the variation swatches
    (Theme Options > Custom CSS)

    .product-details ul.st-swatch-size-normal li.type-label {
        min-width: 25px;
    }
    
    .product-details ul.st-swatch-size-normal li.type-label a, .product-details ul.st-swatch-size-normal li.type-label span {
        font-size: .9rem;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 29, 2020 at 11:15

    Hello,

    Take our apologies for the delay in answering.

    1) Fixed. Check, please.
    2) Done. Check, please.
    3) Changed for the described areas.
    4) There is no such option in tabs settings, sorry.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 29, 2020 at 10:43

    Hello,

    Merry Christmas!
    Probably that plugin requires some WooCommerce hooks that single product builder does not include. In this case, use the pre-built single product layout instead of the single product builder if you want to use the third-party plugins for the single product page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 29, 2020 at 10:38

    Hello,

    We checked your logs and found that PHP memory error probably is the reason of the problem with the header editor http://prntscr.com/wc4njm
    You keep the 60 active plugins, it’s a lot, truly saying. So, if you want to use all these plugins then you need to increase the PHP memory limit.
    Also, one of the plugins (Coupon Referral Program) generates the PHP notices https://prnt.sc/wbljgx Contact plugin to fix this because it creates a lot of logs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 28, 2020 at 20:50

    Hello,

    I have checked your site and don’t see the problem http://prntscr.com/wbqpkd
    Maybe you reset the Theme options or imported any default header using Header builder settings? Then you may get the default header.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 28, 2020 at 20:40

    Hello,

    Thank you. Could you, please, also tell me an example of changes that you do and tell me what header do you edit to allow to check the issue in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 28, 2020 at 20:16

    Hello,

    Your theme is not activated.
    1) Please, provide us with the purchase code that we can use to activate your project.
    2) We checked the license and found that you use 1 license for multiple projects http://prntscr.com/wbo90v It’s not allowed by the ThemeForest license policy https://themeforest.net/licenses/standard

    Regards

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Viewing 30 posts - 11,851 through 11,880 (of 30,391 total)
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