Try the default Price filter widget instead of the 8theme Prive filter widget.
Regards
Olga Barlow
Participant
December 30, 2020 at 12:10
Hello,
1) You are using the Single product builder. So, edit the single product builder Share element http://prntscr.com/wcxhgk
2) Instagram does not allow sharing. This is the share option, not the social links option, do you understand this moment?
Regards
Olga Barlow
Participant
December 30, 2020 at 12:00
Hello,
Go to WooCommerce > Status > what Max. execution time do you have there, in the WooCommerce status bar? That limit is required to install the demo content without any fail. So, just ignore the warning if you are sure that limit is ok.
Regards
Olga Barlow
Participant
December 30, 2020 at 11:41
Hello,
We know about this glitch and we are working on fixing of this. But unfortunately, we have not found the solution yet.
Regards
Olga Barlow
Participant
December 30, 2020 at 11:27
Hello,
Choose the wide layout. Then there is no any additional space. At this moment I see just row with the switcher at the top of your site http://prntscr.com/wcwl2x
So, what other space do you want to remove?
it looks the problem was caused by WooCommerce transients cache. We have cleared that. Check the brand’s filter now.
Regards
Olga Barlow
Participant
December 29, 2020 at 18:04
Hello,
Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
December 29, 2020 at 17:54
Hello,
Could you, please, provide us with server error logs? I see 413 error in console http://prntscr.com/wcegin So, probably you reached some server limit and server error log tells us which one.
Regards
Olga Barlow
Participant
December 29, 2020 at 17:33
Hello,
1) We can’t check your site http://prntscr.com/wcdz3g
2) When do you get these errors?
3) Could you, please, provide WP Dashboard and FTP access to your site?
Regards
Olga Barlow
Participant
December 29, 2020 at 17:25
Hello,
Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issue in more detail.
Regards
Olga Barlow
Participant
December 29, 2020 at 17:22
Hello,
1) I did not fix anything. If you set the mentioned option https://prnt.sc/w7vz0d you’ll get the result.
2)
“Nottingham” no longer shows.
– don’t understand what exactly no longer shows. Could you, please, provide screenshot of the issue?
3) Provide us with link to the page where you have it https://prnt.sc/wbs15i I don’t see this block on the home page.
1) If you set the site bg color and change the site width from 3000px to 1170px and choose the framed layout you’ll get the following http://prntscr.com/wcdcyr
If you use the white bg and site width 3000px you won’t see the difference between the wide and framed layout, only additional top padding.
2) You can use the Object cache if you don’t plan to change the static blocks. Object cache caches the static blocks and you just won’t see your changes. But if it’s finished there is no problem with the object cache.
If you want to use the LiteSpeed cache instead W3 total cache you may try. We don’t have any special recomendations. Just if you use the Lazy loading option for the images in the plugin settings then disable it in the Theme Options > Speed optimization.
Regards
Olga Barlow
Participant
December 29, 2020 at 16:51
Hello,
Are you talking about the main menu of the site or you mean the Product categories widget on the shop page?
Regards
Olga Barlow
Participant
December 29, 2020 at 16:35
Hello,
You have created the empty template using Elementor Pro and it was applied for the single product. I removed that empty template. Check the single product now.
If you use Elementor Pro templates for the single product it will overwrite the single product builder template because has more priority.
Regards
Olga Barlow
Participant
December 29, 2020 at 16:04
Hello,
Please, add the following IPs to the whitelist on your server 176.98.69.38, 176.98.70.120, 176.98.73.124 to allow our support experts to connect to your FTP.
Your firewall blocks the connections.
Regards
Olga Barlow
Participant
December 29, 2020 at 12:38
Hello,
Does that simple pop-up button work with the default theme? Go to Appearance > Themes > install and activate Storefront theme and try to add the mentioned shortcode to the product description. Does it work? If not then you need to contact plugin author.
Regards
Olga Barlow
Participant
December 29, 2020 at 12:28
Hello,
1) Use the custom HTML to add the number and customize the size of the custom text http://prntscr.com/wc6i7m
2) Check now.
3) I have added the below custom CSS to change the size of the variation swatches
(Theme Options > Custom CSS)
1) Fixed. Check, please.
2) Done. Check, please.
3) Changed for the described areas.
4) There is no such option in tabs settings, sorry.
Regards
Olga Barlow
Participant
December 29, 2020 at 10:43
Hello,
Merry Christmas!
Probably that plugin requires some WooCommerce hooks that single product builder does not include. In this case, use the pre-built single product layout instead of the single product builder if you want to use the third-party plugins for the single product page.
Regards
Olga Barlow
Participant
December 29, 2020 at 10:38
Hello,
We checked your logs and found that PHP memory error probably is the reason of the problem with the header editor http://prntscr.com/wc4njm
You keep the 60 active plugins, it’s a lot, truly saying. So, if you want to use all these plugins then you need to increase the PHP memory limit.
Also, one of the plugins (Coupon Referral Program) generates the PHP notices https://prnt.sc/wbljgx Contact plugin to fix this because it creates a lot of logs.
Regards
Olga Barlow
Participant
December 28, 2020 at 20:50
Hello,
I have checked your site and don’t see the problem http://prntscr.com/wbqpkd
Maybe you reset the Theme options or imported any default header using Header builder settings? Then you may get the default header.
Regards
Olga Barlow
Participant
December 28, 2020 at 20:40
Hello,
Thank you. Could you, please, also tell me an example of changes that you do and tell me what header do you edit to allow to check the issue in more detail?
Regards
Olga Barlow
Participant
December 28, 2020 at 20:16
Hello,
Your theme is not activated.
1) Please, provide us with the purchase code that we can use to activate your project.
2) We checked the license and found that you use 1 license for multiple projects http://prntscr.com/wbo90v It’s not allowed by the ThemeForest license policy https://themeforest.net/licenses/standard
Regards
Olga Barlow
Participant
December 28, 2020 at 18:40
Hello,
Read the refund policy https://themeforest.net/refund_requests/new
And reasons when you can expect the refund. Could you, please, tell me what is your reason from that list?
Regards
Olga Barlow
Participant
December 28, 2020 at 18:36
Hello,
Try to switch to pre-created layout instead of the single product builder and use the product short description to add the shortcode. Does it work?
