Forum Replies Created

Viewing 30 posts - 11,911 through 11,940 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2020 at 18:27

    Hello,

    We have only mobile panel http://prntscr.com/w9akig YOu can add only the tel button there with the link. If this is not suitable for you then you need to look for third-party plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2020 at 16:41

    Hello,

    1) Built-in headers were removed and you missed to create header using header builder. I have created the header. Check now.
    2) You disabled the Massive Addons plugin. You use the Massive Addons elements, so don’t disable that plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2020 at 16:20

    Hello,

    Could you, please, provide us with FTP access to your site? We’ll check both issues with brands filter and title.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2020 at 16:06

    Hello,

    Developers checked the site and brands filter is on the product category that you provided.
    So, we don’t see the problem anymore.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2020 at 15:38

    Hello,

    Problem fixed. Try to add now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2020 at 15:16

    Hello,

    1) Replace the previous code with the code below

    @media only screen and (max-width: 480px){ 
        .products-grid .product, 
        .products-list .product { 
            width: 100%;
            }
    }

    2) You added classes to hide the title in the Elementor settings and it causes the issue http://prntscr.com/w97lu0
    I have removed that and title is ok.

    Also, make sure that you add the short description for your products http://prntscr.com/w96wyc

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2020 at 15:04

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2020 at 15:03

    Hello,

    Probably Elementor does not support the script you use. Submit topic to Elementor plugin author https://wordpress.org/support/plugin/elementor/
    We can’t help you with that because it’s related to Elementor builder not to theme files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2020 at 15:00

    Hello,

    Replace the previous code with this one

    .content-product .product-content-image {
        min-height: 284px;
        max-height: 284px;
    }
    .content-product .product-content-image img {
        max-height: 284px;
        width: auto !important;
    }
    .content-product .product-title a {
        line-height: 2.5ex !important;
        min-height: 5ex;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2020 at 14:58

    Hello,

    Provide screenshot of the issue, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2020 at 14:55

    Hello,

    1) Changelog is up to date http://prntscr.com/w96fwk
    Provide us with the screenshot of the wrong date?
    2) Yes, if your support is expired you need to renew it to be able to submit new topics.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2020 at 14:53

    Hello,

    But it’s already 0 http://prntscr.com/w96epb So, what’s the problem?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2020 at 14:50

    Hello,

    Thank you for using our theme!
    Unfortunately, we don’t have deals with the site migration. You may try the Duplicator plugin if it works with WordPress com. Or contact WordPress com support to get help with the site migration.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2020 at 14:47

    Hello,

    Thank you. We passed that to plugin author.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2020 at 14:47

    Hello,

    We display just page title on the Wishlist page. Do you want to show breadcrumbs there in the following way http://prntscr.com/w969g5
    Then add the code below to Theme Options > Custom CSS:

    .woocommerce-wishlist .page-heading .breadcrumbs, .woocommerce-wishlist .page-heading .back-history {
        display: block;
    }
    .woocommerce-wishlist .page-heading .title, .woocommerce-account .page-heading .title {
        text-align: start;
        font-size: 24px;
        font-family: "Cormorant Infant", Sans-serif;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2020 at 14:37

    Hello,

    2) Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2020 at 14:35

    Hello, @apolloneos

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2020 at 14:32

    Hello,

    Take our apologies for the delay. Check the single product gallery now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2020 at 14:31

    Hello,

    Could you, please, provide us with screenshot of the error message for a better understanding where you have it?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2020 at 14:29

    Hello,

    No matter if you give us your access or create the new user with admin permissions. Also, provide us with FTP access to your site because as I can see you use the out of date version of theme and we need to update that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2020 at 14:26

    Hello,

    Thank you. WP user has limited permissions and we can’t check the backend settings of our theme. Could you, please, change the user role to admin?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2020 at 13:57

    Hello,

    I have updated theme and bundled plugins to the latest version.
    Unfortunately, we can’t help you with the limit warning that you have because this is something that your hosting provider should fix. Theme author does not change the server settings. If WP, WooCommerce, and theme do not recognize the limit you have it means that something is wrong from the server-side. Anyway, if you don’t face any problems while using your site then you could just ignore that. We check that limit to be sure that the user imports demo content correctly because the import process requires more time than the default one.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2020 at 12:52

    Hello,

    If you want to use the third-party plugin that uses that hook then go to Theme Option > WooCommerce > Single product builder and turn it off. Use the pre-created layout of the single product. Single product builder won’t work with the mentioned plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2020 at 19:57

    Hello,

    Even if the Storefront theme is enabled? In this case we can’t help you because problem is not caused by our theme. Try to disable third-party plugins and check if it helps, if not then contact WooCommerce support about this issue https://wordpress.org/support/plugin/woocommerce/
    Our support is able to help only if the problem caused by our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2020 at 19:54

    Hello,

    I checked the product category that has the brand and don’t see the problem with the brand filter http://prntscr.com/w8nba0
    Could you, please, provide screenshots of the problem? Are you sure that category that you check has products with brands?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2020 at 19:51

    Hello,

    Provide us with WP Dashboard and FTP access to your site. We’ll check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2020 at 19:43

    Hello,

    XStore core plugin just check the requirements, so when you disable it you just disable this checking.
    Anyway, I looked at the WooCommerce plugin status page and see the same http://prntscr.com/w8n3fz WooCommerce also displays 0 and server info displays NA http://prntscr.com/w8n4zo So, contact your hosting provider to solve this because it’s not theme issue.

    Also, you use out of date version of XStore theme, WooCommerce plugin, revolution slider plugin and WPBakery. We would recommend you to provide us with FTP access to your site and we’ll help you with updates of these plugins and theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2020 at 19:35

    Hello,

    Add the below code to Theme Options > Custom CSS

    .content-product .product-title a {
        line-height: 2.5ex !important;
        min-height: 7.5ex;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2020 at 19:34

    Hello,

    I see that you use the child theme. Could you, please:
    1) Enable the parent theme and check if you have this issue.
    2) Enable Storefront theme and check if you have this issue.
    Let me know about the results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2020 at 19:29

    Hello,

    Try now, please.

    Regards

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    Viewing 11,940 results - 11,911 through 11,940 (of 30,391 total)
Viewing 30 posts - 11,911 through 11,940 (of 30,391 total)
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