Slider stuck on loading - by Esosfera - on WordPress WooCommerce support

This topic has 23 replies, 4 voices, and was last updated 3 years, 3 months ago ago by Rose Tyler

  • Avatar: Esosfera
    Esosfera
    Participant
    December 15, 2020 at 07:44

    Dear Staff,

    the Elementor slider remains stuck on loading. sometimes the contents are loaded, sometimes they are not loaded. The loading wheel remains in motion indefinitely.

    I look forward to your kind reply.
    Thank you!

    Please, contact administrator
    for this information.
    22 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 15, 2020 at 17:31

    Hello,

    We tried to reload the page a few times and the slider works ok.
    But in console we found the error http://prntscr.com/w3btpr It comes from the widget you use, not from our theme. We would recommend you to fix the HTTP error.

    Also, try to install the cache plugin to speed up the page loading time and cache images, optimize scripts, styles.

    Regards

    Avatar: Apolloneos
    Apolloneos
    Participant
    December 15, 2020 at 18:21

    Hello,

    we have exactly the same problem after updating theme and WordPress to latest versions.
    If we refresh the page, sometime slides are loaded, sometimes not. Before the update it was ok. We cleared all caches, used different browsers and tried to disable JS minifications, but nothing solved this problem.

    Any other idea for this?

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 15, 2020 at 21:33

    Hello, @Apolloneos

    What browser do you use? Because I reloaded the home page again and again but did not face the problem https://gyazo.com/f3232ef7002ad8abdc7647fce0a1295a

    Regards

    Avatar: Esosfera
    Esosfera
    Participant
    December 15, 2020 at 23:15

    Dear Olga,

    the problem you detect is not related to the failure to load the slider but it’s a carousel that we are setting, as the site is under construction.

    I confirm the same things said by the user below, used multiple browsers (safari, firefox, chrome, edge), we use a plugin to speed up and optimize the loading of data (WP Fastest Cache) and the problem was found when (as already said by the user) we have updated WordPress + XStore to the latest versions.

    Of course we have already tried to clear the cache and the browsing history.

    We also tried to disable all plugins, the problem remains and occurs at times. An interesting thing is that after it shows up, it stays for that page.

    Avatar: Apolloneos
    Apolloneos
    Participant
    December 16, 2020 at 01:56

    Hi Olga,

    I tested it with Chrome, Firefox, Opera and Chrome for mobile.
    It happens randomly and no error appears in console.

    I have just seen the same issue with the slider of Esosfera’s website.

    Avatar: Apolloneos
    Apolloneos
    Participant
    December 17, 2020 at 11:05

    Hello,

    I updated the theme to version 7.2.2, but the issue remains.
    I noticed that if I have the dev tools console open with option “Disable Cache” checked, the slider is shown always correctly. If not, the slider many times is stuck on loading.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 17, 2020 at 17:08

    Hello, @Apolloneos

    Could you, please, provide us with a temporary WP Dashboard and FTP access to your site? We’ll check the issue in more detail.

    Regards

    Avatar: Apolloneos
    Apolloneos
    Participant
    December 17, 2020 at 17:16

    Hello Olga, yes.

    Please contact administrator
    for this information.
    Avatar: Esosfera
    Esosfera
    Participant
    December 18, 2020 at 09:48

    Hi Olga,

    since the user has the same problem reported by me, I follow the conversation that I ask you to update during the resolution phase.

    Thanks!

    Avatar: Apolloneos
    Apolloneos
    Participant
    December 18, 2020 at 11:56

    Hello,

    I found that the same problem have the product gallery images in swiper slide of product view. Sometimes they are shown under the main product image, sometimes not. Before the last updates there was no such problem.

    Edit: I think it may be a problem related to lazy loading. In a page, where I use the elementor addon “Products” with Grid Display type, I had Lazy Loading for Navigation. Now it stopped to load more than one row. I turned off the Navigation and now it load all rows. So, it maybe some issue like this in slider and product images.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 18, 2020 at 13:59

    Hello,

    We are working on this issue. I’ll inform you once we find the fix of the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 21, 2020 at 11:42

    Hello, @apolloneos

    Check now, please.

    Regards

    Avatar: Apolloneos
    Apolloneos
    Participant
    December 21, 2020 at 12:21

    Hello Olga,

    Slider seems to load without problems now!

    Also, product gallery images are shown correctly under the main product image now.
    However, the next-previous icons over the main image on product page are not shown on hover (actually they are shown for 1 second during loading).

    In addition, Lazy Loading for Navigation on elementor addon “Products” with Grid Display is still not working.

    Thanks

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 21, 2020 at 12:35

    Hello,

    Check now.

    Regards

    Avatar: Apolloneos
    Apolloneos
    Participant
    December 21, 2020 at 12:55

    Yes, Lazy Loading for Products addon works now!

    Only the issue with next-previous image on product page remains.

    Thanks

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 21, 2020 at 21:44

    Hello, @Apolloneos

    You are right. Developers are working on this issue. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 24, 2020 at 14:35

    Hello, @apolloneos

    Check now.

    Regards

    Avatar: Apolloneos
    Apolloneos
    Participant
    December 24, 2020 at 19:06

    Hello Olga,

    yes now it is ok!
    In addition, it will be useful if next-previous icons are shown too, when a product image is open on popup (like its close button). I don’t remember if they existed before these changes.

    Thanks

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 24, 2020 at 19:17

    Hello,

    It’s already there http://prntscr.com/w9bdqk

    Regards

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The issue related to '‘Slider stuck on loading’' has been successfully resolved, and the topic is now closed for further responses

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